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Topic: Swift Caravan ruin our bank holiday

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ClaireL

03/5/2013 at 6:40pm
Location: Nottinghamshire
Outfit: 2015 Lunar clubman SI

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Thank you Swift caravans for ignoring the dealer trying to get you to authorise repairs to our ONE year old van, caused by you having rubbish build quality so we cannot complete the deal on our new van

So mad at the moment its unbelievable customer service and I will not be letting this drop

bobsbabes

03/5/2013 at 7:13pm
Location: Shropshire
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Have you tried contacting them via swift talk ?

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hello

ClaireL

03/5/2013 at 7:34pm
Location: Nottinghamshire
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I tried registering for swift talk but they haven't emailed back to let me know I can go on the board

bobsbabes

03/5/2013 at 8:31pm
Location: Shropshire
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That's unusual how long ago did you try to join ?

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Battie

03/5/2013 at 8:56pm
Location: SHROPSHIRE
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Customer service obviously isn't high on their agenda.

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LB Caravan Services
Mobile service and repairs
07902012609 / 01948662374

Scoobz

03/5/2013 at 9:55pm
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Unless you are Dom from the BBC

Andy Higham

03/5/2013 at 10:30pm
Location: Bolton Lancs
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It appears that all volume caravan makers in the UK have quality control problems, But when Swift f**k up they do big style

johnks

04/5/2013 at 8:57am
Location: Hampshire
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It's no good getting in touch with Swift if you are dealing with the problem through your dealer. They are the people you bought the van off and they are the people to organise putting it right.
Push your dealer harder to get it organised.

Post last edited on 04/05/2013 12:04:28

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John

thebroons30

04/5/2013 at 11:34am
Location: Lanarkshire
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What are the issues with the van and what van are you moving to.

michael

04/5/2013 at 11:50am
Location: Lancashire
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What's new,do they care if you have a holiday or not? Don't think so.not just swift though it general across the board.

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the only silly question is the one you do not ask.

redwatch

04/5/2013 at 1:47pm
Location: Romford Essex
Outfit: Swift Charisma 550 + Kia Sorento SX

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johnks, is absolutely right.

Can't understand why you are waiting for a reply from Swift-Talk to join ?

When you eventually get on Swift-Talk and put your case , one of the very helpful Swift guys will advise you.
Also most of the component parts on a Swift also monitor the forum to assist eg Sargent etc.

Hope it all works out for you.
Andy.

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QUECHUA Base Seconds 4.1 + Seconds Base (standard).

June/July(3 weeks) Le- Papillon, Tarn Gorge,France 2012.Aug/Sept (3 weeks)2012. Les Mathevies, Dordogne, France

bobsbabes

04/5/2013 at 2:52pm
Location: Shropshire
Outfit: Sterling Eccles SR 636 Nissan Navara

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Also why won't the dealer take the van as is as he knows it will be covered by the warranty ??

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ClaireL

04/5/2013 at 3:08pm
Location: Nottinghamshire
Outfit: 2015 Lunar clubman SI

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Just to answer a couple of questions, the dealer we are buying the new van off is not the same as we bought the last one and I have no complaints about them they are being really helpful and pushing swift.

They are not a swift dealer (we are changing from a sterling to a lunar) so they will not complete the deal until they have confirmation from swift that they will pay for the repairs under warranty which is completely understsndable, they are happy to complete as soon as they hear from swift.

The main gripe I have is that swift have known about this problem with 2011 vans for ages and haven't done a recall or at least written to owners to make them aware

johnks

04/5/2013 at 4:25pm
Location: Hampshire
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I think that the problem you have is that they are not a Swift dealer and I would suspect Swift would want one of their own dealers to do the job.

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John

path20

30/3/2015 at 9:21pm
Location: Lancashire
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Here we go again!!! There should be no need for major repairs on a twelve month old caravan.

Not fit for purpose!!!

The manufacturers should be made accountable for faulty workmanship and bad build quality.

The dealers quite often have their hands tied.
The law should change.

LlaniDavis

30/3/2015 at 10:18pm
Location: Llanidloes Powys
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Quote: Originally posted by path20 on 30/3/2015
Here we go again!!! There should be no need for major repairs on a twelve month old caravan.

Not fit for purpose!!!

The manufacturers should be made accountable for faulty workmanship and bad build quality.

The dealers quite often have their hands tied.
The law should change.

You're only 2 years too late!!

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