So - our Pegasus is 3 yrs old.We began to have damp issues and water puddling in the internal storage lockers, and even on the kitchen work surface when it was little more than a year old.
We then spent quite a few months back and forth to the dealer, and they spent a lot of time trying to solve the problem.
Eventually, it went back to Bailey. They apparently resolved the issue. Or not! Van in for annual service, and dealer now reporting more damp issues.
I have to say, our dealer (Lee Davey, Kent) were brilliant. Bailey have been shocking. On two occasions we didn't even get an acknowledgement to our emails. Their customer service is so poor it is pretty non-existent. So disappointed and fed up - we love our van, but can't be done with the hassle.
I would ask if anyone else had had issues with Bailey, but wonder if I would be trampled in the rush! I've sent Bailey an email giving them the 'heads up',pending a full report from the service.I'm not holding my breath.
Fed up
------------- Glyn W.
What if the Hokey Cokey really is what it's all about....?
We had problems with our Pegasus with damp in the lockers. I solved the problem myself as I had no faith in the dealer. On the next service our mobile engineer found damp in the back. It went and we bought a Swift, Now no damp!
If you can afford it I would get rid of it as imo once you get damp in a Bailey it doesn't go away. Heard of some vans going back to the factory 3 times!
Quote: Originally posted by johnks on 25/6/2014
We had problems with our Pegasus with damp in the lockers. I solved the problem myself as I had no faith in the dealer. On the next service our mobile engineer found damp in the back. It went and we bought a Swift, Now no damp!
If you can afford it I would get rid of it as imo once you get damp in a Bailey it doesn't go away. Heard of some vans going back to the factory 3 times!
That's what it's looking like - probably look elsewhere, have pretty much lost all faith. Bailey will have to go some to recover this.
------------- Glyn W.
What if the Hokey Cokey really is what it's all about....?
Okay - side and gas locker floors rotten apparently. Internally is okay, but workshop say where the factory should have replaced the floor last time, it appears that they just dried it out. Not a good repair as all now damp and rotten across the front. . There may be trouble ahead.
------------- Glyn W.
What if the Hokey Cokey really is what it's all about....?
Quote: Originally posted by Di+Glyn_W on 26/6/2014Okay - side and gas locker floors rotten apparently. Internally is okay, but workshop say where the factory should have replaced the floor last time, it appears that they just dried it out. Not a good repair as all now damp and rotten across the front. . There may be trouble ahead.
They can replace the floor at the front as it is a seperate piece.
Quote: Originally posted by Janx on 26/6/2014
Oh dear this all doesn't sound good for a three year old van. Hope you can get a proper resolve.
johnks.....my friend just got rid of her two year old swift ...damp around top feature window, so not just restricted to Bailey.
No you are right. Swift have had their problems too but their customer relations is 100% better than Bailey's.
We made sure ours was a 2013 model which didn't have the damp problems.
Well I've been onto our dealer today, and they are understandably furious.....
Once I had a full update on the damp (which apparently goes right across the floor between the two front-side external lockers, so the gas locker is also affected) I sent an email to Bailey customer service, asking for details of the work previously carried out.
Now I know that our dealer will get onto that too, but I can't help but feel the need to get involved......
Anyway - not a dickie-bird from Bailey. And I think that's what really gets to me. We spent about £17000 on one of their vans, and the impression is they just don't care. If a van leaks then so be it - get on and fix it. But at least acknowledge your customers, even if you can't give an immediate answer.
Think we'll be looking elsewhere for the next van.
------------- Glyn W.
What if the Hokey Cokey really is what it's all about....?
Sorry to learn of your issues with bailey and your pegasus caravan - reckon I would be purchasing something like an Adria/Fendt/Burstner type of caravan - it appears the quality of the European caravan far excels UK models
I've just got myself a Swift Challenger Sport after weeks of mind-numbing research (lots of which was contradictory).
I did a lot of reading about the new construction techniques employed by Elddis (SoLiD), Swift (Smart) and Bailey (Alu-tech). The other manufacturers appear to be continuing to use lots of wood and lots of screws to put their vans together.
Elddis lost out partly because their new technique retains the wood and relies on space-age bonding products to keep water out of the frame, but mainly because theu didn't have a layout to suit me.
Bailey have taken the wood out of the walls and roof, but as we see here they still use it in the floor.
Swift now use no wood in the floor, walls or roof. This seems to me to be a no-brainer because the weakness as I see it in all caravan construction is that it's still largely blokes joining bits together so will never approach the construction quality we enjoy in cars nowadays.
The advantage of Swift means that if a worker had an off-day the worst that can happen is a repairable leak, not a rotten frame or floor.
------------- Camping Gear expands so as to fill the space available for its transportation.
Quote: Originally posted by Hairywol on 28/6/2014
I've just got myself a Swift Challenger Sport after weeks of mind-numbing research (lots of which was contradictory).
I did a lot of reading about the new construction techniques employed by Elddis (SoLiD), Swift (Smart) and Bailey (Alu-tech). The other manufacturers appear to be continuing to use lots of wood and lots of screws to put their vans together.
Elddis lost out partly because their new technique retains the wood and relies on space-age bonding products to keep water out of the frame, but mainly because theu didn't have a layout to suit me.
Bailey have taken the wood out of the walls and roof, but as we see here they still use it in the floor.
Swift now use no wood in the floor, walls or roof. This seems to me to be a no-brainer because the weakness as I see it in all caravan construction is that it's still largely blokes joining bits together so will never approach the construction quality we enjoy in cars nowadays.
The advantage of Swift means that if a worker had an off-day the worst that can happen is a repairable leak, not a rotten frame or floor.
I think you will fund that your Swift still has a wooden floor.
I thought that only the flagship ranges the Swift elegance and the Sterling continental employ the smart HT method of construction all the rest are still screw it and glue it
check out SwiftTalk
Quote: Originally posted by geoff+emmy on 28/6/2014
I thought that only the flagship ranges the Swift elegance and the Sterling continental employ the smart HT method of construction all the rest are still screw it and glue it
check out SwiftTalk
They do have smart but NOT the HT which includes the composite floor and different construction if you are prepared to pay the price!!
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Topic: Bailey damp - aaaarggh!!
