Should I be taking the dealers 12 months warranty for £299 on my (new to me) Elddis 636 2006? (Stewart Longtons.)
What will it cover? I assumed it would cover damp etc but having done a bit of research,now on other threads, now I'm not so sure. I seem to be encountering different opinions as to whether its a con and not worth the paper it's written on or a sensible thing to have for peace of mind?
Thanks!
------------- Kirsten :0)
May 14- The Plassey, North Wales
June 14- Lady Heyes, Frodsham
June 14- Plassey, North Wales
July 14 Tyn y Mur, Abersoch
Aug 14-Plassey North Wales
Aug 14- Loch Ken, Dumfries& Galloway
Nov 14- Plassey North Wales
Ask to see the warranty in writing first before making any commitment. If the dealer refuses to oblige then walk away as it's obviously not worth the paper it's written on. That's what I do sometimes if I am taking out a new insurance policy or breakdown cover, I ask to see what I'm covered for in writing first as what they tell you on the phone (verbally) may differ when you receive your policy or agreement.
According to Longton's website it's £299 for a service and warranty. The service alone would cost over £200 for a twin axle so it's not a bad deal but have a look at the paperwork as tango suggested so you know exactly what you are getting.
Hi Kirsten - We bought our caravan from Stewart Longton about 15 months ago, and bought the £299 service and warranty.
We have made several claims on the warranty, and Longtons have honoured it every time - some repairs quite costly, cant really comment if it covers damp, because our issues were all different niggles, the service manager is a guy called Paul, and he dealt with all of my issues quickly and fuss free.
The warranty is a rip off as the caravan would be covered under the Sale of Goods Act anyway. If it is a single axle caravan £299 is way over the odds for a service as a mobile technician will do the same for about £140. The dealer that we use charges £180 for a single axle caravan.
Quote: Originally posted by iank01 on 06/5/2014
The warranty is a rip off as the caravan would be covered under the Sale of Goods Act anyway. If it is a single axle caravan £299 is way over the odds for a service as a mobile technician will do the same for about £140. The dealer that we use charges £180 for a single axle caravan.
Couldn't agree more, we got a 12 month warranty with our used van I certainly wouldn't pay for it. As for servicing our main dealer charged us 190.00.
It's a twin axle caravan and I have emailed the dealer to ask what the warranty does and does not include :0)
------------- Kirsten :0)
May 14- The Plassey, North Wales
June 14- Lady Heyes, Frodsham
June 14- Plassey, North Wales
July 14 Tyn y Mur, Abersoch
Aug 14-Plassey North Wales
Aug 14- Loch Ken, Dumfries& Galloway
Nov 14- Plassey North Wales
Quote: Originally posted by Kirsten-Jayne on 06/5/2014
It's a twin axle caravan and I have emailed the dealer to ask what the warranty does and does not include :0)
If they want to charge you for what you would get free under SOGA, I would look elsewhere for a caravan.
Basically they are saying no warranty on caravan if you do not buy a warranty from them. This is wrong.
We bought a 6 year old caravan twin axle and there was a 12 month warranty with the caravan free of charge.
You need to remember that a warranty is not worth the paper it is written on as the Sale of Goods Act actually covers you for 6 years.
As per the Sale of Goods Act;
1 Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).
2 Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description. Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.
3 It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.
4 If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)
5 For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).
6 A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement.
There is more but the above are the main points. The dealer is trying to rip you off and duck their responsibilities!
Quote: Originally posted by iank01 on 06/5/2014
If they want to charge you for what you would get free under SOGA, I would look elsewhere for a caravan.
The SOGA isn't there to act as any sort of warranty, it's their to protect the consumer when things are clearly not fit for purpose etc.
Pursuing things under the SOGA involves going through (small claims) court, so not exactly the most preferable method. So you're suggesting that for every little problem/niggle to pursue it through the SOGA? Doesn't work like that. That's what a warranty is there for, to cover different eventualities, all dependent on how good the warranty is of course. Some cover loads, some cover next to nothing.
It's a used caravan first of all, so say the fridge packs in after six months of them having it. SOGA will be of no use whatsover there, whereas a warranty that covered that would.
The SOGA is so full of vague definitions, with each case being different, which is why you need to go through the courts to have that decided by them. A warranty is normally clear exactly what is, or isn't, covered.
Quote: Originally posted by iank01 on 06/5/2014
Basically they are saying no warranty on caravan if you do not buy a warranty from them. This is wrong.
It's not 'wrong', no warranty means no warranty. Again, you're treating the SOGA as some sort of warranty, it's not. Whether someone chooses to buy a caravan from a dealer without a warranty is their choice, but if there's no warranty included with it, or the buyer doesn't buy one, then it has no warranty. Redress would only be through SOGA with all the hassle/grief/trying to prove your case that involves.
Quote: Originally posted by iank01 on 06/5/2014
We bought a 6 year old caravan twin axle and there was a 12 month warranty with the caravan free of charge. You need to remember that a warranty is not worth the paper it is written on.....
So why did you accept a warranty then, even a free one, and not just rely on the SOGA if a warranty is not worth the paper it is written on?! Some warranties aren't worth the paper they are written on, yes, but that doesn't mean they all are. As has been advised to the OP, find out exactly what the warranty does, and doesn't cover, and then decide. Given replies from someone who it sounds like has the same warranty, they've made good use of it and had lots of things covered/sorted - which to have pursued through the SOGA would probably either not been possible, or a lot of grief.
I'd suggest to the OP that they see if they can get the warranty thrown in, no harm in asking, but to say that the SOGA is there instead of a warranty is completely wrong and very poor 'advice'.
Quote: Originally posted by LightFantastic on 07/5/2014
Quote: Originally posted by iank01 on 06/5/2014If they want to charge you for what you would get free under SOGA, I would look elsewhere for a caravan.
The SOGA isn't there to act as any sort of warranty, it's their to protect the consumer when things are clearly not fit for purpose etc.
Pursuing things under the SOGA involves going through (small claims) court, so not exactly the most preferable method. So you're suggesting that for every little problem/niggle to pursue it through the SOGA? Doesn't work like that. That's what a warranty is there for, to cover different eventualities, all dependent on how good the warranty is of course. Some cover loads, some cover next to nothing.
It's a used caravan first of all, so say the fridge packs in after six months of them having it. SOGA will be of no use whatsover there, whereas a warranty that covered that would.
The SOGA is so full of vague definitions, with each case being different, which is why you need to go through the courts to have that decided by them. A warranty is normally clear exactly what is, or isn't, covered.
Quote: Originally posted by iank01 on 06/5/2014Basically they are saying no warranty on caravan if you do not buy a warranty from them. This is wrong.
It's not 'wrong', no warranty means no warranty. Again, you're treating the SOGA as some sort of warranty, it's not. Whether someone chooses to buy a caravan from a dealer without a warranty is their choice, but if there's no warranty included with it, or the buyer doesn't buy one, then it has no warranty. Redress would only be through SOGA with all the hassle/grief/trying to prove your case that involves.
Quote: Originally posted by iank01 on 06/5/2014We bought a 6 year old caravan twin axle and there was a 12 month warranty with the caravan free of charge.You need to remember that a warranty is not worth the paper it is written on.....
So why did you accept a warranty then, even a free one, and not just rely on the SOGA if a warranty is not worth the paper it is written on?! Some warranties aren't worth the paper they are written on, yes, but that doesn't mean they all are. As has been advised to the OP, find out exactly what the warranty does, and doesn't cover, and then decide. Given replies from someone who it sounds like has the same warranty, they've made good use of it and had lots of things covered/sorted - which to have pursued through the SOGA would probably either not been possible, or a lot of grief.
I'd suggest to the OP that they see if they can get the warranty thrown in, no harm in asking, but to say that the SOGA is there instead of a warranty is completely wrong and very poor 'advice'.
Do you have any concept of SOGA as you do NOT have to go to court to make a claim? Are you linked to the dealership in any way?
As stated previously warranty is not worth the paper it is written as SOGA over rides any warranty.
Quote: Originally posted by iank01 on 07/5/2014
Do you have any concept of SOGA...
Yes I do, seeing as I've had to have it enforced, through the Small Claims Court.
Quote: Originally posted by iank01 on 07/5/2014
...you do NOT have to go to court to make a claim?
You do if you want to have the SOGA enforced!! You can go into a dealer/shop/company reciting the SOGA to them until you're blue in the face, but if they tell you to "Do one" or refuse to address the problems then you have to go through the courts. The SOGA is there so that when you do you go to court, there is legalisation there to assist you and act as a basis for a ruling to be made by the judge.
Quote: Originally posted by iank01 on 07/5/2014
Are you linked to the dealership in any way?
No, not in any way, shape or form. Nothing to do with the industry whatsoever, other then end purchaser of goods.
Quote: Originally posted by iank01 on 07/5/2014
As stated previously warranty is not worth the paper it is written as SOGA over rides any warranty.
No it doesn't! It doesn't override any warranty! It's there as consumer law to help/protect you when things go wrong/faulty and the company fails to address them.
I'll ask the question again. If you seem to think that the SOGA overrides any warranty and warranties aren't worth the paper the are written on, then why on earth did you accept a 'free' warranty from your dealer?
Thanks guys this is all great stuff to chew on- any other thoughts anyone? :0)
------------- Kirsten :0)
May 14- The Plassey, North Wales
June 14- Lady Heyes, Frodsham
June 14- Plassey, North Wales
July 14 Tyn y Mur, Abersoch
Aug 14-Plassey North Wales
Aug 14- Loch Ken, Dumfries& Galloway
Nov 14- Plassey North Wales
Did you find out exactly what was, and more importantly wasn't, covered with the warranty? Once you know then that'll help decide whether it's worth going for, by the sounds of it someone else with a warranty from the same dealer has been well covered so that's promising.
If it's a good warranty and covers a lot then it'll certainly give piece of mind, and may save you a lot of money over the period of the warranty. If it doesn't cover much, or excludes too much, then it may not be worth it. Each one on their merit.
Think of it this way a full service including damp check would be more than the 299 I would ask what their service entails and its hopefully more than the PDI they fobbed me off with ...and then that way the warranty is free however limited..
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Topic: Dealers warranty
