Not wanting to detract from other comments in the past about Glossop Caravans but I thought I would share my positive experience.
Having just bought our first caravan we headed off to the NEC last week to have a look around and maybe pick up a few accessory bargains. In particular we wanted a full and porch awning.
As we were after an Isabella full awning that's the stand we went to. We met Paul from Glossop's who couldn't have been more helpful. He was with us for an hour and really helped. He gave us great advise, explained the options and even suggested we take a 2013 model rather than a 2014 to save a lot of money.
Having looked around the show for a porch we went back to see Paul and he ended up doing us a great deal on a Dorema. Not only did he knock off 15% he through in a free Inaca carpet and free shipping. The awning was promised for today and it promptly arrived.
I appreciate that others have not had as good an experience of Glossop's and I can only imagine how that must feel but if you are looking for an awning Paul is the man. A real gent and true to his word.
The complaints about Glossop are invariably about aspects of their aftersales service should one need any....& tbf, you have not actually reached that stage yet have you?
As well is two words!
How does a sage know everything about everything? or does he? or does he just think he does?
Remember, if you buy something you bought it, not brought it.
I was called out to a van the other day bought from glossop. Had it out once and smelt gas. The regulator was goosed. However they offered to reinstate the gentleman for the new regulator and my costs. Still shouldn't of left there like that.
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Battie said: "I was called out to a van the other day bought from glossop. Had it out once and smelt gas. The regulator was goosed. However they offered to reinstate the gentleman for the new regulator and my costs. Still shouldn't of left there like that."
If I understand Battie correctly, then Glossop Caravans allowed a second hand (?) caravan to leave their site without a gas check. Glossop Caravans reimbursed all the expenses involved which seems to acknowledge they were at fault.
If this is the case it has all the hallmarks of a tragedy in the making. Should it have been reported to some sort of safety authority?
Quote: Originally posted by Graeme_Cooke on 24/10/2013
Not wanting to detract from other comments in the past about Glossop Caravans but I thought I would share my positive experience.
Having just bought our first caravan we headed off to the NEC last week to have a look around and maybe pick up a few accessory bargains. In particular we wanted a full and porch awning.
As we were after an Isabella full awning that's the stand we went to. We met Paul from Glossop's who couldn't have been more helpful. He was with us for an hour and really helped. He gave us great advise, explained the options and even suggested we take a 2013 model rather than a 2014 to save a lot of money.
Having looked around the show for a porch we went back to see Paul and he ended up doing us a great deal on a Dorema. Not only did he knock off 15% he through in a free Inaca carpet and free shipping. The awning was promised for today and it promptly arrived.
I appreciate that others have not had as good an experience of Glossop's and I can only imagine how that must feel but if you are looking for an awning Paul is the man. A real gent and true to his word.
My name is Danny and I work for Glossop caravans. I would just like to say thank you for your nice words. It is nice to hear and much appreciated.
Regarding the comments made about the caravan with the gas leak, I would just like to assure everyone that with the exception of the caravans we sell on ebay, all our caravans receive either a safety check or full pre delivery inspection, both of which include a gas check. After reading the post, I am under the impression that the problem was with a faulty regulator, which we replaced. The regulator is an extra item and not supplied with the caravan. Therefore this would not be checked as part of the safety check or pre delivery inspection. Of course if the caravan was built after 2004, the regulator is fitted to the caravan and so is part of it and will be checked.
Finally regarding the condition of the caravans, we do not do any work on the caravans until they are sold, unless they are really bad, in which case we would send them to our service centre. This is the case throughout the industry, and all work on the caravans will be done once they are bought. As for the puddle in the ebay caravan, I can only assume that the door or rooflight must have been left open, and we will also clean the caravans if this happens.
A caravan is a caravan, whether you call it an Ebay caravan or whatever else. Surely as a dealer you have some responsibility towards safety, unless you made the buyer totally aware of having to do safety checks themselves before using the caravan.
From what I can tell from the OP the regulator was supplied with the van.
You assume a door or rooflight was left open, so that would tell me that your "Ebay" caravans are not checked and its buyer beware.
------------- It is a wise man who has something to say.
It is a fool who has to say something.
Quote: Originally posted by VangoMan02 on 29/10/2013
A caravan is a caravan, whether you call it an Ebay caravan or whatever else. Surely as a dealer you have some responsibility towards safety, unless you made the buyer totally aware of having to do safety checks themselves before using the caravan.
From what I can tell from the OP the regulator was supplied with the van.
You assume a door or rooflight was left open, so that would tell me that your "Ebay" caravans are not checked and its buyer beware.
The caravans we sell on ebay are not checked, and this is clearly stated on the ebay listing, the window sheets of the actual caravan, and the numerous a boards we have dotted around the ebay caravan display. This is because they are priced low. It is also on the order form should a caravan be bought. What I was saying regarding the rooflight or door was that I am assuming it was left open whilst on display. With over 200 caravans on show we do occasionally miss the odd door or rooflight!
Regarding the regulator, if the caravan is older than 2004, its a separate item and would not be checked as part of the pre delivery inspection or safety check. If it was an extra item and was found to be faulty we would replace it, as we did in this case.
Also, the OP was regarding a Awning purchased at the show.
I think you knew which post I was refering to given the wording of my post.
I find it crazy that a regulator is classed as a seperate item, so does the cooker and fire come as an "extra"?? or are they a separate item??
It would appear that the customer that battie was refering to obviously did not know that. Good job your customer got someone to check it, or it could have been fatal for your customer!
Then again maybe I have got it all wrong and you make it abundantly clear to customers about the importance of getting a safety check done before using a caravan purchased from the ebay section.
I suppose its a lesson for us all to read the paperwork prior to buying that safety checks are not carried out.
I just seem to be confused what is an "extra" item and what is a "separate" item.
------------- It is a wise man who has something to say.
It is a fool who has to say something.
I feel I must respond here by saying this was the bulkhead regulator which is fixed in the caravan. This isn't an extra and if the van was safety checked you would of spotted this instantly as you could hear it leaking the minute the gas was switched on.
However, despite the issue the couple are very happy with the van and the way the issue was dealt with.
Post last edited on 29/10/2013 20:42:05
------------- LB Caravan Services
Mobile service and repairs
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As you are discovering Danny, it is always a bad idea for those with a commercial interest in a thread discussion subject on ukcs to join in said discussion in the hope of rescuing a lost cause....I would suggest scrapping your junk instead of unloading it on ebay might be giving caravanners a better service.
Just out of curiosity, if the ones sold on eBay are "not checked", how do you decide they are suitable for eBaying rather than selling on site? Or do you mean they ARE checked (albeit in a fairly cursory manner) and are found to be in such poor condition that you don't want them in your dealership? In other words, the stock on your forecourt is the cream of the pick?
I don't understand why dealers show poor quality/broken/damaged stock to their buyers and claim all defects will be fixed on purchase. I assume it's a business model that works, as I can think of three big local-ish dealers that follow it, but to me it makes them look as though they have no pride in what they are selling. They look (to be frank) lazy and dodgy, and I wouldn't go back to them - I'd assume that they would only fix the bare minimum once the sale was agreed. Does it not put people off in droves?
Hi White Rose, to be fair car dealers work in a similar way. Only when a sale is agreed do things get sorted based upon a pre-agreed snagging list. Of course your point is true about selling vans that look tired or in need of work. A pristine van would sell quicker than something that has issues.
I suppose it comes down to resource and money. If you only do the work at sale then you know you have the money coming in to cover the workshop time. The other thing about caravans is they attract families to view them whilst on sale and not everybody respects them. Items are frequently stolen and damaged. If I was selling caravans I wouldn't want to do the job twice.
Of course all this is a view of dealers in general. What purchasers agree to and accept is down to them and the dealer. If you agree to something it should be done and if you're told your van will receive a PDI then you wouldn't expect a gas leak.
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Topic: Glossop Caravans
