just purchased a swift charisma van its beautiful, but we cant get any of the gas fittings to light, the gas is turned on inside and at the bottle , which is full but when I try to light a gas ring on the cooker there is a little tiny puff of flame then it goes out, looks like a fry up for brecky is off toast it is then. ANY IDEAS WOULD BE APPRECIATED , but it does have a truma gas regulator and I do believe that some people do have problems with these ,can they be replaced with a different type and if so can we do it ourselves
thanks
julie
Quote: Originally posted by julie h on 14/9/2013
just purchased a swift charisma van its beautiful, but we cant get any of the gas fittings to light, the gas is turned on inside and at the bottle , which is full but when I try to light a gas ring on the cooker there is a little tiny puff of flame then it goes out, looks like a fry up for brecky is off toast it is then. ANY IDEAS WOULD BE APPRECIATED , but it does have a truma gas regulator and I do believe that some people do have problems with these ,can they be replaced with a different type and if so can we do it ourselves
thanks
julie
Assuming you bought it privately, as you have recently purchased the caravan, I strongly recommend you get a mobile service engineer to give it a thorough check and service especially checking the age of the tyres.. This should not cost more than about £150 and is worth it of peace of mind.
The bottle needs to be on and the yellow switch by the Truma regulator needs to be in the on position. Inside the caravan more than likely there are more on and off taps for the gas and these all need to be on.
thank ian , we got it from a dealer in derby , but there were no guarantees with it, and you are right we should get it serviced as soon as poss, the switches in the van are all on and so is the yellow switch on the regulator but no luck with gas in the van, cant hear any hiss of gas either when I turn the gas ring on .just a quick puff and its gone
thanks
julie
Quote: Originally posted by julie h on 14/9/2013
thank ian , we got it from a dealer in derby , but there were no guarantees with it, and you are right we should get it serviced as soon as poss, the switches in the van are all on and so is the yellow switch on the regulator but no luck with gas in the van, cant hear any hiss of gas either when I turn the gas ring on .just a quick puff and its gone
thanks
julie
The dealer is telling you porkies as the caravan is covered under Sale of Goods Act for 6 years however in the first 6 months it is up to the dealer to prove the fault did not exist which is just as good as having a warranty on it. The dealer should have had it serviced prior to selling it to you.
If you are having issues with the gas system or anything else, it is the dealer's responsibility to sort it out otherwise the caravan is not fit for purpose. If it is not fit for purpose, the dealer needs to be given the opportunity to repair, replace or refund.
As this dealer has blatantly lied to you, I would be looking for a refund if it were me, but it is your choice.
Get a mobile technician to check the caravan, but not service it. This will be a lot cheaper initially and probably also make a service cost cheaper. If any faults found, get the dealer to repair, replace or refund.
Below are the facts from Sale of Goods Act;
1 Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).
2 Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description. Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.
3 It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.
4 If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)
5 For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).
6 A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement.
7 If repair and replacement are not possible or too costly, then the consumer can seek a partial refund, if they have had some benefit from the good, or a full refund if the fault/s have meant they have enjoyed no benefit
8 In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).
9 If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)
10 After six months and until the end of the six years, it is for the consumer to prove the lack of conformity.
Quote: Originally posted by jeff juke on 14/9/2013
Sounds like the gas bottle regulator is faulty,as above get a sevice you cant be to sure about gas..
It is the dealer's responsibility to sort it out and not the OP. However I would have assumed the dealer would have checked to make sure it was all working before selling the caravan.
As a first step, ensure the hob lid is FULLY raised. Needs to be right back with nothing behind it to stop it fully opening otherwise an auto cut out may operate. Does the gas heater work? If so it's not the reg. if no, ensure the pigtail from bulkhead reg to cylinder is on a downward slope to the cylinder without a u bend. Ensures any fluid runs back to bottle. Or try ddisconnecting and run off any fluid.
If still no gas it is probably the reg.
Quote: Originally posted by jeff juke on 14/9/2013Sounds like the gas bottle regulator is faulty,as above get a sevice you cant be to sure about gas..
It is the dealer's responsibility to sort it out and not the OP. However I would have assumed the dealer would have checked to make sure it was all working before selling the caravan.
The OP stated that the van had no guarantee so i cant see
the dealer checking it out maybe sold as seen.
Quote: Originally posted by jeff juke on 14/9/2013
Quote: Originally posted by iank01 on 14/9/2013
Quote: Originally posted by jeff juke on 14/9/2013Sounds like the gas bottle regulator is faulty,as above get a sevice you cant be to sure about gas..
It is the dealer's responsibility to sort it out and not the OP. However I would have assumed the dealer would have checked to make sure it was all working before selling the caravan.
The OP stated that the van had no guarantee so i cant see
the dealer checking it out maybe sold as seen.
There is no such thing as "sold as seen" if purchasing from a dealer and the dealer has a responsibility under SOGA to make sure it is fit for purpose etc.
In this case it appears that the dealer has deliberately tried to mislead the OP as to the dealer's responsibilities.
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Topic: no gas supply in van
