HI, I have just bought a Bailey Pageant from a small dealer at Bratton near Bude, and I just have to praise the service that Linda and Stuart gave me.
I had only driven about ten miles from Bratton, and was just thinking how well the van towed when I had a tyre blow out on the van, this ripping off the wheel arch. I pulled into a handy(!) layby and phoned Coombe Valley Caravans in a mild panic.
Within half an hour, Stuart arrived, took the destroyed tyre and the spare (which had a dodgy valve ) and an hour later, after the offer of replacing the wheel arch, I was on my way back to Bristol with a new tyre and a good spare. Cost ? Nothing !
Now, it's easy to say that the dealer has a responsibility to help, but he didn't have to, and the speed and friendliness of his response was I think, above the call of duty.
Thank you Stuart and Linda at Coombe Valley Caravans..
I would check the other tyre though, blowouts happen for a reason, either tyre damage which should have been picked up by dealer inspection as should faulty spare, or just age of tyre as they eventually perish. 5-6 yrs is as old as caravan tyres should be regardless of wear.
I would hope your dealer did not fit a budget tyre if you intend to tow long distance at motorway speeds. It might be a good idea if you fitted 2 new premium or mid range tyres & put new tyre just fitted to spare.
Quote: Originally posted by Tentz on 19/2/2013I would check the other tyre though, blowouts happen for a reason, either tyre damage which should have been picked up by dealer inspection as should faulty spare, or just age of tyre as they eventually perish. 5-6 yrs is as old as caravan tyres should be regardless of wear.
I would hope your dealer did not fit a budget tyre if you intend to tow long distance at motorway speeds. It might be a good idea if you fitted 2 new premium or mid range tyres & put new tyre just fitted to spare.
What would you call premium tyres Tentz as we have never had to as yet as our 2 were new last July. But could be worth me getting my little black book of info out to put it for the time needed.
Premium tyres are the major makes like Michelin, Dunlop, Goodyear, Pirelli, Continental, makes like Firestone, Uniroyal, Kumho, Barum etc are generally regarded as mid-range with the cheapest unknown makes referred to as budget tyres.
Mid range tyres are probably nearly as good as premium & imho, adequate for caravan use. Most important though is that tyres of sufficient load rating are fitted whatever the price. Some caravans do have tyre sizes that are difficult to source so you might be limited on choice of tyre brand anyway.
Quote: Originally posted by slapheadgeoff on 19/2/2013
Now, it's easy to say that the dealer has a responsibility to help, but he didn't have to, and the speed and friendliness of his response was I think, above the call of duty.
Yes, that's good service, but I think you're being a bit generous by saying they didn't have to help! In all likelihood they sold you a caravan in unroadworthy condition (although this is probably impossible to prove), and I would expect nothing less than the assistance they gave.
I think the op's experience is pretty typical of used caravan dealers. Ok, praise for promptly cleaning up the mess he caused but it does illustrate that most used 'vans are not carefully serviced & inspected before being put out on the forecourt.
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Topic: Credit where it`s due
