Joined: 28/7/2004 Platinum Member 
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Greetings everyone,
No. I haven't woke up with a case of being abusive.
The title is a mnemonic that assists us all in dealing with the goods that we buy that turn out to be faulty.
Can I commend everyone to read the article on Money Saving Expert and cut out and keep the Crib sheet that has been created for our use.
http://www.moneysavingexpert.com/shopping/consumer-rights-wallet-print
------------- How come when some people visit the fountain of knowledge, they only gargle!!!
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