I am thinking about buying a new Bailey Unicorn Valencia from this company. Does anyone use them or know if they have a good reputation for warranty etc?
We use them for servicing and had our motormover fitted there without any problems, but bought our Lunar secondhand elsewhere so cannot comment on how they handle their warantees, except to say they have in the past refused to work on a friends Lunar who bought it new from a dealer in the south, and then took it to Robinsons for work to be done under Lunar's warantee, they were told they had to return their faulty van to the dealer they bought it from.
We certainly find their staff a lot more helpful than some dealers we have visited in the past, if i ever tow the van up for servicing on my own, then the yard lads always de-hitch it for me and take it to where they want it which is very helpful, instead of the attitude of the yard where we bought the caravan from, where they just tell you which muddy storage area is to be parked in and leave you to it.
Julia
------------- Just love to be out amoungst Nature and Wildlife
Celebrating 37 years of Caravanning in 2019, Recently Considered Retiring, but Totally Addicted for Life!
had to return their faulty van to the dealer they bought it from.
Normal requirements under a warranty unless the manufacturer agrees.
Phil
------------- If you're not on a fell your wasting your feet and for 2014 it's.......Feb Castleton Mar North Yors Moors; Apr Sutton on Sea; May Thirsk; Jun Clapham/Riverside (Lakes); July Wharfedale; August Crakehall; Sept Knaresborough; Oct Wirral Park/Clitheroe
We bought a 2 year old Abbey Vogue from them last year from a salesman named Ben. I cannot speak highly of him, it is my first van and one of the staff spent an hour going over everything with me. After taking the van out a few times i rang back with a few questions and Ben was extremely helpful.
Would definately buy from them again, they should be at the NEC aswell.
Thanks for the info.I have also had problems with warranty . When you buy new at shows they always say it can be serviced by a local dealer who can also carry out warranty work.This does not work in practice. On a previous Bailey I am still waiting for a replacement cupboard front and I part exchanged it over 2 years ago.A mobile service man laughed about warranty . He says if possible he will do the work but expects no payment as the rate is about half normal rates, takes months of effort and the paper chase takes more time than the work.That is why many dealers only do warranty on vans sold by them. Another example of a lack of integrity by dealers.I took my Lunar to a local dealer and they said there was nothing wrong with a shower door that falls off plus other problems. When I complained to Lunar I eventually received a barely literate letter to say take it to the dealer who sold it.You can get a good deal at shows but warranty is a clear problem unless you use the selling dealer.
Thanks for the info.I have also had problems with warranty . When you buy new at shows they always say it can be serviced by a local dealer who can also carry out warranty work.This does not work in practice. On a previous Bailey I am still waiting for a replacement cupboard front and I part exchanged it over 2 years ago.A mobile service man laughed about warranty . He says if possible he will do the work but expects no payment as the rate is about half normal rates, takes months of effort and the paper chase takes more time than the work.That is why many dealers only do warranty on vans sold by them. Another example of a lack of integrity by dealers.I took my Lunar to a local dealer and they said there was nothing wrong with a shower door that falls off plus other problems. When I complained to Lunar I eventually received a barely literate letter to say take it to the dealer who sold it.You can get a good deal at shows but warranty is a clear problem unless you use the selling dealer.
We bought our second hand Lunar from them this week, don't think they could have treated us any better if we were buying a brand new van.
We were really pleased. I am surprised they wont do warranty work though when a van is from somewhere else as they told us we were ok to use someone closer to home but hope we will return to them if necessary.
They seemed very thorough with us, its our first caravan having moved from a folding camper, nothing seemed too much trouble. The best dealers we have visited, and I could say that before they took my money.
May be the warranty on your used van is via a universal insurance scheme . I do not blame them for not doing warranty work on other vans if the pay is low. The problem is with the manufacturers who mislead by not telling the whole truth or doing so in a carefully worded way. Like you I found them very pleasant on a recent visit.
I have bought 3 new caravans from Robinsons branch at Worksop.Absolutely 1st Class from Gerrard in sales to Linda in the service department. Any warranty work carried out to my satisfaction.Any problems when we have been away in the van sorted out over the phone.Asolutely a First Class family dealership nothing is too much trouble.Good deals as well.
My parents had a Lunar from them that had a few problems when they got it home that really should've been picked up by them (heater & loo flush not working) but they did sort it out under the warranty with no hesitation.
One thing that did happen which wasn't too good though was when Dad took the van back & was reversing, the the sales guy was watching him through a gap & kept calling him backwards, Dad couldnt see so trusted the guys judgment & he backed him into a BMW! The sales guy reckons he told Dad to stop but neither of my parents heard him & a week later when they went to collect the van back the workshop guys were saying they saw what happened & the sales guy was a liar & hadn't called out to stop at all!
Dad ended up paying the BMW guy for the repair & Robinsons wanted to charge him for the caravan dent repair but my husband did it for him instead.
re servicing on a lunar bought elsewhere my daughter van was bought elsewhere and robinsons refused to do the warranty work on it - even though she lives only a few miles from robinsons they won't touch the van wierd
I think it is down to the manufacturers who imply that it is like the car system but they dont pay the full rate.As stated before I dont blame the daeler.They look after their own customers.
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Topic: Robinsons Caravans Chesterfield
