If they normally respond to e-mails quickly maybe the person who responds to them is off sick or helping out in the shop because they are short staffed. They may even be having problems sending e-mails at present which you could ask when you phone them.
What kind of parts are you looking for, accessories or some other sort of equipment?
Thanks, phoned them and sure enough, the parts girl (Lynne, Hayley has left) has been off sick and now she is snowed under but I see that she has sent me an email.
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