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Topic: Towsure Dorema awaning No roof pads

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michael

26/6/2012 at 10:25am
Location: Lancashire
Outfit: Caravan now Sold

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Quote: Originally posted by Towsure on 26/6/2012

Hi llangatwg,

Please accept my apologies for the confusion, the quick lock pads are an additional extra and we could have offered these at the time of ordering. A failure of our upselling skills on the sales line!!

If you drop me a line I would be happy to supply them carriage free on overnight delivery if this helps you out?

Once again I am sorry if we caused you a ruined break. If you had let me know I could have expressed them to your site so you would have been without the awning for a day.

I hope we can restore your faith in us if you give me the chance!!

David.

well done

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the only silly question is the one you do not ask.

llangatwg

26/6/2012 at 12:02pm
Location: Sited tourer at Bronllys in Brecon
Outfit: Elldis Super sirroco

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Thank you David.

How do I contact you, I cant see anywhere I can PM on this site?

michael

26/6/2012 at 12:07pm
Location: Lancashire
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here,send to webmaster.

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the only silly question is the one you do not ask.

Towsure

27/6/2012 at 11:26am
Location: Sheffield & Halesowen
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Hi,

Just a quick update, they have been despatched today and should be delivered tomorow.

Kind regards,

David.

llangatwg

29/6/2012 at 8:59am
Location: Sited tourer at Bronllys in Brecon
Outfit: Elldis Super sirroco

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Thank you David,pads recieved.

bobsbabes

29/6/2012 at 6:05pm
Location: Shropshire
Outfit: Sterling Eccles SR 636 Nissan Navara

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just curious did you not receive the white bits that you screw to the van wall ??

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llangatwg

30/6/2012 at 7:07am
Location: Sited tourer at Bronllys in Brecon
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No Bob,
There was no means of attaching the roof poles to the van included with awning set.

Pegs will be the next optional extras.

bobsbabes

30/6/2012 at 9:51am
Location: Shropshire
Outfit: Sterling Eccles SR 636 Nissan Navara

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Our new awning came with small plastic bits (look like something you would use to tidy a cable )with 2 screws each that you actually screw into the caravan sides . Luckily one of the guys from the dealers threw in the pads No way would I use the screwy things

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ian j

30/6/2012 at 2:01pm
Location: None Entered
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We have just had a new dorema awning looked the in pack and that has come with the plastic bit s with screws like you bob the dealer threw the pads in happy days

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