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Quote: Originally posted by david8858 on 05/11/2019

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Proving the fault was inherent shouldn’t be that hard a local Lunar agent of ours has repaired several and also replaced several cracked back panels both of which he reckons contributed to Lunar’s previous financial difficulties.

Even more annoying was the fact that on the damp test conducted at the service in late October they found 40pc damp readings in the panels just forward of the wheel arches so we’ve added that to the claim as local guy reckons it should also be done under warranty.

Evidently we can reject the caravan and seek a refund but I’ll have to talk to Which again about how this works. Also it was paid for in full on a debit card so there is some redress there.

Ho hum

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Quote: Originally posted by iank01 on 05/11/2019

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Quote: Originally posted by david8858 on 05/11/2019

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Proving the fault was inherent shouldn’t be that hard a local Lunar agent of ours has repaired several and also replaced several cracked back panels both of which he reckons contributed to Lunar’s previous financial difficulties.

Even more annoying was the fact that on the damp test conducted at the service in late October they found 40pc damp readings in the panels just forward of the wheel arches so we’ve added that to the claim as local guy reckons it should also be done under warranty.

Evidently we can reject the caravan and seek a refund but I’ll have to talk to Which again about how this works. Also it was paid for in full on a debit card so there is some redress there.

Ho hum

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At 4 years old it will be very difficult to reject the caravan unless the fault was there from day one and the dealer has already made several attempts at a repair.
Although many other people may have had a similar fault, it is collecting that evidence that is going to be very difficult as unlikely a dealer will put it down in writing. They will also not supply contact details for those that have had issues.
However if by some chance you are able to reject it, it will be subject to wear and tear and usage so probably get the same price as if you traded it in.
We were able to reject at 11 months as we were able to demonstrate and prove that issues were there from day one and that the dealer had more than one chance to repair. We did not get a full refund however we were able to claim compensation which made up the difference thanks to Which Legal Services.
We also went through the Caravan Club to appoint a MCEA technician to inspect the caravan and to present a fault. An appointment was made for the tech visit and the day before his visit, they folded and agreed the refund. IMHO they knew that when the tech present his report they would stand no chance and would also have to pay for the report.

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