Quote: Originally posted by bobcarol on 20/4/2012
Thanks Dazzer, really appreciate the advice, however the van is now out of warrenty, and I will be relying on such information and feedback from fellow caravaners. what I dont understand is why Baileys allowed this apparent design fault to continue,
It should still be under the 6 yr body integrity warranty if it has been serviced in line with the Bailey requirements. I am not sure if this will extend to this problem as it may only cover actual ingress / delamination (but this may have led, or lead to, some slight damp so worth checking) but you coud speak with Bailey and see what they say?
Quote: Originally posted by rev1on on 02/4/2012Hi Phil, yes sorry for not getting back in touch, we got in touch with black horse and they were on the case straight away but before we could get a reply back the dealer came to us with an offer we couldn't refuse, they have extended our warrenty by 1 year will get the caravan repaired reguardless of what it takes, they will fetch the caravan and drop it off as many times as it takes, they are replacing the rear door complete the effected bedding and all other faults we found, a free service and all the trimmings, so we have decided to give them one last chance as the layout of the caravan is perfect, we can not fault the dealer for what they have offered to do, we hope this sorts it out and happy caravanning is ahead, thanks all for your help and advice, Nigel
OK. This is a GOOD dealer. They may not have fixed the faults first time, but they havent walked away from them. It;s time for you to name and praise - so who are they?
Damp will always be an issue with softwood framed caravans, but Lunar have a reputation all of its own. Belgian engineering at it's best I guess.
I bought German for mine, Hymer Eriba have a Pual system that stops damp dead. 6 years old and as clean and fresh as the day it was bought inside. Luvverly vans.
------------- Veni Vidi Velcro.... I came, I saw, I stuck around!
Hi yes, the dealers in question are Robinsons caravans in Worksop, they have stuck by me and the caravan and we have had our first trouble free holiday in it, ubfortunatley it was mared by the sad loss of my brother
Amazing family weekend with old steam engines, classic car displays, market stalls, and full catering and bar. And camping on site - Save £25 by booking in advance.
Topic: Legal help needed
