Joined: 13/11/2004 Diamond Member 
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Hi
Send the Managing Director a Recorded Delivery letter saying that unless the matter is sorted to your satisfaction within 14 days you will be having one fitted at another dealers, and claiming the costs from them through the County Court. Enclose an estimate for fitting and mileage and out of pocket expenses.
Tell them you wish to avoid this at all costs, but feel that due to their unreasonable attitude you have no alternative.
Enclose your full purchase details, and contact numbers, and wait 14 days.
If nothing happens go to Money Claim and follow the instructions.
I can virtually guarantee they will not let you get further than the first letter from Money Claim.
Keep us posted.
HTH
Paul
------------- "Whether you think you can, or think you can't... You're right"
Trigano Chantiily TT > 87 Compass Connoisseur 380 > 2001 Bailey Ranger 500/5 > 2007 Sterling Europa 530 > Trigano Vendome > Bailey 546
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