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Hi left a deposit with a local dealer (North Staffs Caravans) on a van 10 days ago, unfortunately today i have found out there is a possibility i could lose my job so i have called the dealer to ask if i could possibly be refunded the £100 deposit that i paid as i expected they said no and that they will require another £200 from me to conclude the deal.

I have not signed any contract nor have they at any time supplied me with any form of terms and conditions stating that the deposit was non refundable or to state any other fees could be incurred. I was wondering if anyone could tell me where i might  stand legally i certainly have no intention of paying any further funds to them i know it is not their fault but their attitude seems a little harsh given the circumstances.

I would seek advice from http://www.citizensadvice.org.uk/index/getadvice.htm .
You could also ask the caravan dealer to show you the written contract ( that you didn't sign ) .
Did you get a receipt for the £100 , if so what does it say on the receipt .

atb

Wizard

Surely the 14Days grace still applies as with all other items that you purchase.

Have a look here for advice.

http://www.consumerdirect.gov.uk/

If you paid by visa card contact your card supplier.

I seem to remember the situation for areements made NOT on the sellers premises used to allow the customer to withdaw from the agreement within a certain timeframe.Advise them of your intention to seek advice from your local trading standards officer & see how they respond. I

If they don't play ball, ask the CIB how you stand. I wouldn't think they'd pursue you for an unsigned agreement. Tell them we're all interested in hearing how they treat their customers. They'll know bad news travels a lot faster than good.

All the best

BB