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Following our disapointment earlier today (see previous post) I have spotted another van at Cranham Caravans in Essex. I know nothing about this dealer, does anyone have experience of them, good or bad ? We have only ever looked at Homesteads vans before as they came highly recommended.

We bought a brand new caravan 18 months ago from Cranham and its taken 14 months for them to sort out continual problems we have had every time we have gone away. The main problems were with the fridge and hot water not working on either gas or electric which, for the electric problem, it took them a year to believe the fault existed. The service people were always very friendly and polite but unable to fix the problems. They were always confident the problems were fixed but every time we went away we had the same problems and always advised us to "bring it" in but when you are 200 miles away with your family on the start of a break with no fridge or hot water this does not appear to be very helpful and to the suggestion that I call someone out and Cranham reimburse me, i.e., to get the fridge working, they refused and said the problems were with Thetford and not with them. I and my family are away at the moment and I have to say that after this last time of taking our van back to them, touch wood everthing is working fine.