hey i jkeep getting told i can sell snow to eskimos!!!!!! no really we are very wise now a days and a smiley face and a bit of offensive on oh just doent cut it any more but a bit of a recommendation and customer service does go a long way im sure when you think should i go there or there!!!!
I like to think i am a good judge of a person and will pay a little more rather than go for the best price if i feel i am going to get better aftersales.
Would always pay a little more if recommended by people i know.
Not always correct on either but i feel i get the better end of it.
real cat among the pigeons this one!! being in sales and have done a number of courses - so many I forget! however from a personal point of view, if you gel with the sales person, there is more chance you will get the sale. people buy from people, however the service wrap has to be good, but price isn't the main factor - otherwise people would all buy cheap cars, vans and stay in cheap hotels, .... service, people, and personality sways sales decisions more than facts
When we were buying our van the first place we visited was full of "salesmen" - only interested in the bottom line told us that we could legally tow vans with an mtplm on more than a 100 Kg over the limit of our car - we walked away. Second place told us as soon as we walked in whick vans we would be ok with - this is the company we bought from
I will listen to a salesman and if he/she is friendly and answers my silly questions without being superior I would want to buy from them but if the price was not what I wanted to pay I would thank them nicely for their trouble and walk away feeling slightly guilty at wasting their time. .
My old man always told me that people buy of people not price is this true?
Or do you just go for the guy who has the best price regardless if you pick the van up from Del Boy or not..
There is an element of true in that old wise saying. People do, to a certain extent, buy from people. In general most consumers are far more wiser now and far more educated in the product and price. The internet has played a large part in that decision and review process.
Most sales people are target driven either from themselves or from the company they work for. As such i take in very little from what they have to say, i decide on my buying from the answers i get to the questions i ask. The attitude of the person selling the goods or services is also very important. I have many a time walked away from something purely poor attitude of the company / person or poor customer service.
I expect the sales person / company to delight me - if they don't they will not get my business simple.
------------- Regards
Mick + Tina
Good Bye To Our Abbey Spectrum 520, Hello To Our Elddis Crusader Cyclone
If I intend to purchase anything of value (car/caravan/major appliance, etc), I make as many enquiries as possible from end users, reported articles in Mags (C.C. mag/Which?, etc). Until I am close to buying, the last person I bother with is the salesman.
We start with price, we got a similar price from two dealerships and then went with the dealer who we got on better with, as we need to take van back for servicing or warranty work, we wanted a dealership we were happy with. If the price had been very different, then we would of gone with the first dealer as our budget rules our heads not our hearts.
But we did have our fingers crossed that the second dealer would price match!
In this day and age where we all have to work harder to afford nice things £'s matter.
We, too, start with price BUT with a 'van we look at distance from home (no more than an hour to drive) but we have to be comfortable with the person.
Until we came across our current salesman(Russell Innet at Chichester Caravans) we had never bought from the same dealership twice. We have bought from Russell three times in a row now and TBH would go to him again despite the current van having a few problems (sorted). Nice person and a better deal than the locals.
We apply the same principle to cars and have been using the same dealer/salesman for many years despite sometimes being offered slightly better deals elsewhere.
It seems customer loyalty applies in both cases.
Quote: Originally posted by The 2 Tops on 11/9/2008
If I intend to purchase anything of value (car/caravan/major appliance, etc), I make as many enquiries as possible from end users, reported articles in Mags (C.C. mag/Which?, etc). Until I am close to buying, the last person I bother with is the salesman.
Bertie.
Thats me, too.
They have one job only .... to make money.
I think there are many factors involved. First of all comes the wealth (or otherwise) of the buyer, and the less well-off the more important price is. Next comes distance to travel to view. Then there is the choice between a dealer or a private sale.
Value is probably more important than just price. Is the item good value for the price being asked?
Our caravan is an old one, much too old for a dealer to bother with, so it was a private sale. With a private sale, trust comes into it so I wouldn't buy from someone I didn't think I trusted.
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Topic: people or price ?
