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We had a problem about 4 years ago they said we could tow a caravan with a particular car and on that basis we put a deposit down - but taking further advice and looking at the print out they gave us we realised the caravan was too heavy. I think we paid a deposit and got it back - it was probably on credit card - but we wouldn't wait long and it might be worth checking with Trading Standards. We lost faith with L at Nottingham after this experience and the way were NOT looked after by the service department - though previously we had been impressed by them. We just think it got too big and some of the staff in the service department could improve how they deal with customers.

Have you got written proof that they will refund the deposit?  Was there a time limit too?  If you have then somewill be along soon to help point you in the right direction. 

Good Luck and i just have to ask what made you change your mind? 

Jeannie

Just thought that info might be helpful to someone who could give you advice.  Seems as if they are trying to drag out giving you back your deposit?  Life is all a lesson and we all make mistakes, at least you can get your money back.  Are you going to return the pic's in person and get your deposit back at the same time?

So what will you do now?  Will you try and get a 'van that will fit?  Our 'van is only 7ft wide and newer 'van's are now wider than that.

Hope that you get your deposit back without too much more fuss. 

Jeannie

iandar,

Could you please e-mail info at lowdhams.com with your details and I will look into this issue for you. Alternatively call 0115 9663838 and ask to speak to the sales manager. I have made him aware of this post.

Ian Brown

General Manager

Lowdham Leisureworld Nottingham

I have to ask. Why oh! why do peple buy at trade shows from dealers who are miles away.  It may look like a good deal but I would far rather sit in a dealers office and actually see what I am buying instead of ordering a van with a delivery date that may or may not be correct.

Same as buying a car. I want to see the one I am buying!!!!!

I purchased our Elddis from Kenmore Caravans in Mirfield.

As I had serious doubts about if it would or would not fit down the narrow part of my drive, they wrote on the deposit receipt "subject to van fitting down drive" .

A couple of days later, by arrangement, 4 guys towed the van to my house and manhandled it into position. (It fits, JUST, but no way without a motor mover).

Nice to deal with people that do what they say without you having to put their arms up their backs.

We bought a used van from Lowdhams and I can't praise them enough the service we got was second to none I was so impressed I wrote a letter to tell them so.

When we bought our new caravan we bought it from a dealer nearer to home and they gave a better deal but...... oh  how we wished we had got it from Lowdhams even at the higher cost.

Lowdham Leisure- never! When their workshop burnt down we all had to claim off our own insurance! Mine was a total right off and their attitude was appalling! My unit had only gone in for a minor repair! If they were the only dealer I would sleep under the stars! Im pleased that someone got sorted thanks to this forum!

Quote: Originally posted by ibrown on 23/4/2009

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iandar,

Could you please e-mail info at lowdhams.com with your details and I will look into this issue for you. Alternatively call 0115 9663838 and ask to speak to the sales manager. I have made him aware of this post.

Ian Brown

General Manager

Lowdham Leisureworld Nottingham

 

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It does show this branch of Lowdham Leisure in a good light when the General Manager volunteers to get involved

Carol