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Subject Topic: Lowdhamleisure Post Reply Post New Topic
18/4/2009 at 9:42am
 Location: Aberdeenshire
 Outfit: Eriba Triton 420GT
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Any one had any trouble getting a deposit back from Lowdhams?

We were looking to but a Caravan from them but decided not to go ahead and in the agreement they would refund the deposit in full.

How long should we wait?


Thanks

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Life is too short     So Live It to the Full


18/4/2009 at 10:35am
 Location: East mids
 Outfit: Geist Caravan
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We had a problem about 4 years ago they said we could tow a caravan with a particular car and on that basis we put a deposit down - but taking further advice and looking at the print out they gave us we realised the caravan was too heavy. I think we paid a deposit and got it back - it was probably on credit card - but we wouldn't wait long and it might be worth checking with Trading Standards. We lost faith with L at Nottingham after this experience and the way were NOT looked after by the service department - though previously we had been impressed by them. We just think it got too big and some of the staff in the service department could improve how they deal with customers.



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18/4/2009 at 10:38am
 Location: Herts
 Outfit: Conway Classic Trio 2004
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Have you got written proof that they will refund the deposit?  Was there a time limit too?  If you have then somewill be along soon to help point you in the right direction. 

Good Luck and i just have to ask what made you change your mind? 

Jeannie



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18/4/2009 at 11:01am
 Location: Aberdeenshire
 Outfit: Eriba Triton 420GT
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Hi Jennie,

We have it in writing we told them we might have a problem fitting it into our car port and after measuring it we found it did not fit so we had a get out clause, it was above board and was a genuine mistake.

They phoned us this morning and have asked for some pictures to returned that came with the van so they maybe holding back the money until they get the pictures back.

and we don't have a time limit that we can see.



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Life is too short     So Live It to the Full


18/4/2009 at 11:11am
 Location: Herts
 Outfit: Conway Classic Trio 2004
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Just thought that info might be helpful to someone who could give you advice.  Seems as if they are trying to drag out giving you back your deposit?  Life is all a lesson and we all make mistakes, at least you can get your money back.  Are you going to return the pic's in person and get your deposit back at the same time?

So what will you do now?  Will you try and get a 'van that will fit?  Our 'van is only 7ft wide and newer 'van's are now wider than that.

Hope that you get your deposit back without too much more fuss. 

Jeannie



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18/4/2009 at 8:26pm
 Location: Aberdeenshire
 Outfit: Eriba Triton 420GT
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We have just posted the pictures and will post back if we get a result by the end of next week.

We live up in Scotland and it is a 7hour drive down so fingers X we will get our money back, failing that my wife works for solicitors so a letter will wing it's way there if they don't!

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Life is too short     So Live It to the Full


23/4/2009 at 9:28am
 Location: Nottingham
 Outfit: None Entered
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iandar,

Could you please e-mail info at lowdhams.com with your details and I will look into this issue for you. Alternatively call 0115 9663838 and ask to speak to the sales manager. I have made him aware of this post.

Ian Brown

General Manager

Lowdham Leisureworld Nottingham

 



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Ian Brown


23/4/2009 at 10:28am
 Location: West Midlands
 Outfit:  Karsten
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Well good luck, cos we just lost ours! (different dealer)We put it down at the NEC, he told us he wouldn't put it through until we took our caravan as part ex up to his shop, but what a liar, cashed it the same day! Amazing how nice they are to you when they want your money, an how nasty they turn once they have it!!

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~*MZZY*~


23/4/2009 at 10:41am
 Location: Bolton Lancs
 Outfit: Tent & Toyota Granvia
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Sorry, maybe I'm missing something here but I have to ask. Couldn't you have measured your carport first and then got the dimensions of the van to see if it would fit before putting a deposit down? And why buy one from so far away from home?

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Tigermouse


I have a very temperamental personality - 50% temper and 50% mental


23/4/2009 at 3:49pm
 Location: Hampshire
 Outfit: None Entered
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I have to ask. Why oh! why do peple buy at trade shows from dealers who are miles away.  It may look like a good deal but I would far rather sit in a dealers office and actually see what I am buying instead of ordering a van with a delivery date that may or may not be correct.

Same as buying a car. I want to see the one I am buying!!!!!



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John



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23/4/2009 at 4:09pm
 Location: 
 Outfit: 
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I purchased our Elddis from Kenmore Caravans in Mirfield.

As I had serious doubts about if it would or would not fit down the narrow part of my drive, they wrote on the deposit receipt "subject to van fitting down drive" .

A couple of days later, by arrangement, 4 guys towed the van to my house and manhandled it into position. (It fits, JUST, but no way without a motor mover).

Nice to deal with people that do what they say without you having to put their arms up their backs.



23/4/2009 at 4:24pm
 Location: Aberdeenshire
 Outfit: Eriba Triton 420GT
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To explain, we were on our way back from the south of England visiting our folk we live in Scotland and if any of you have been up here there are just a few dealers.

We were told that Lowdham's stock Eriba this is what we were looking for, we found they had just a few and were not what we were looking for so we asked the sales reps for any other van that was small and lightweight as total novices to caravans we liked the look of a Adria Action 341PH+ this van ticked most of the boxes but we were not certain of the hight of our car port, we were asked to make a deposit, to hold the van (standard practice) we had it in writing and all was above board.

One last thing Lowdam's have returned our deposit in full and we thank you for your cooperation in this matter.

We now know what we plan to by and that is an Eriba 225Gt or 310/320Gt this will fit our Car port.

Thanks for all your input.

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Life is too short     So Live It to the Full


23/4/2009 at 8:23pm
 Location: lincolnshire
 Outfit: Bailey Pageant Burgundy +Kia Sorento
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We bought a used van from Lowdhams and I can't praise them enough the service we got was second to none I was so impressed I wrote a letter to tell them so.

When we bought our new caravan we bought it from a dealer nearer to home and they gave a better deal but...... oh  how we wished we had got it from Lowdhams even at the higher cost.



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**********
HAPPY DAYS
**********



29/4/2009 at 10:19pm
 Location: east yorks
 Outfit: Lunar Cosmos 534
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Lowdham Leisure- never! When their workshop burnt down we all had to claim off our own insurance! Mine was a total right off and their attitude was appalling! My unit had only gone in for a minor repair! If they were the only dealer I would sleep under the stars! Im pleased that someone got sorted thanks to this forum!



29/4/2009 at 11:04pm
 Location: Nottingham
 Outfit:  Swift Freestyle S2
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I cannot praise Lowdham Leisureworld enough in my dealings with them over many years. Very friendly and helpful staff.


30/4/2009 at 11:03am
 Location: Gloucestershire
 Outfit: Ford Focus Zetec and Avondale Dart 470
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Quote: Originally posted by ibrown on 23/4/2009

iandar,

Could you please e-mail info at lowdhams.com with your details and I will look into this issue for you. Alternatively call 0115 9663838 and ask to speak to the sales manager. I have made him aware of this post.

Ian Brown

General Manager

Lowdham Leisureworld Nottingham

 


It does show this branch of Lowdham Leisure in a good light when the General Manager volunteers to get involved

Carol



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Nice talking to you



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