Message Forums

Hello everyone

We are in the Market  for  a new caravan, but after trawling through most of the caravan  forums   there seems   to be a consistant theme of Dealers/manufacturers  taking your money and  not  treating  people v fairly / sorting out problems quickly.

Obviously, I  assume there are some  people who are 100% happy ? But  most  of the  posts  raise defects / problems with their vans or maybe people who are happy with their new  vans don't post ?

To help us decide what  make vans and which dealers  to avoid / could  people  reply  with a very  brief descripion of their  van,, which  dealer  it can from ,  it's faults,   how long the fixes took  , if they feel  they  have been  treated well  by there  dealer  / Manufacturer.

Whilst I would like to buy British , I  have not seem  any  foreign  van faults being  listed on the forums , are they better built , do their dealers treat you better? 

I suppose we just want to be sure   that  if  we buy a  van that  develops  small  faults  they will be  fixed quicky  , but  if  we were sold a  van that had a  major  problem  we  will not  have to go though   "the tales of woe  ",   like i have  seem  unfolding on these forums

What about asking people who they can recommend, there are two dealers we would not go back for caravans to but I wouldn't want to name them as we may have been unlucky, and in fairness that was a couple of years ago and they may have changed.

We've ordered a new 'van from our most local dealer so can't yet comment on their after sales but i would recommend using your local dealer so that if there are problems or when it comes round to the annual service you don't have so far to go.

Also take a look around all the dealers to see what they offer with their caravans.  We looked at 2 others and the one furthest away was offering a really good starter pack so we asked the other 2 if they would match, which they would, and our local dealer threw in a few other things too when we came to order from him.

Before ordering i asked on here what their service was like but got no replies lol.  Maybe you could do the same?

Good Luck with your search...

EXCELLENT SERVICE AND AFTERSALES CARE AT

KENMORE CARAVANS - MIRFIELD, WEST YORKSHIRE

Haven't heard a bad word agaist them, with any part of ownership or service

THEY ARE BRILLIANT

We went to THE CARAVAN COMPANY

We traveled from the midlands to there wimbourne site

Cant Fault them .

We had a problem with the van after about 2 months whilst we where in Poole ..They even came to the campsite to rectify the Problem

Top marks and a top Team