As a CC memeber I have been trying to buy a RP policy today. Waited on Telephone for 30 mins [tried twice] but nobody took my call, [all our 'Team' are busy] !!!!!!!!!
Then I decided to buy online, filled in all our details, entered my credit card info. to pay.
Result - 'Unfortunately we have not been able to process your policy online and arrange to take payment, but we have forwarded your details to our Insurance Team who will contact you shortly to complete the process'
I am still waiting for their call. This is awful service, the CC needs to sort out its website and staffing levels.
I tried to buy online a few weeks back but because there are medical issues to take account of you have to talk to them on the phone. OK I had to wait some minutes but got through OK and they arranged for the lady that does the medical assessments to ring me which she did. I think you have to appreciate that this is their peak season so I suppose delays are inevitable.
I rang them yesterday about medical issues. The lady said "have they not spoken to you yet, they should have returned your call by now" They had a backlog, but were hopeful of catching up on Friday. Still have not rung back. Initial query since 14/4.
Got ours via the CC&C and settled within 10-15mins. If they want your custom they should be more concerned over their members they already they have. Before new ones in fact, thats what I believe but then thats me.
Hope you all get yours all settled as more needed nowadays than ever before.
Then you can all get away with a peacful mind, your covered.
its another case of the Caravan Club being the Crap Club. they was very good when they started now ?????????????????
too big with too may people thinking ways of spending the subs. they are fast loosing their vice like grip on the game and a good job. open the market and lets have some healthy compertition.
David you are correct about them not working weekends, I have sent them a fairly 'mild' email and will report back with any response.
The annoying part is their website which let me get as far as entering my CC details for payment. Only when I pressed 'Process payment' did I get the "unable to process" message. All this was after wasting time on the phone, with a message that said I could buy on line.
I do agree that the online application should be easier, particularly if there are medical conditions. If those conditions are stable then it should be possible just to complete a checklist. Perhaps its early days for the Club and they will develop that as they go along. Be intersted in your reply from the Club.
Pleased to report that Red Pennant have responded to my email and a nice helpful lady phoned me this afternoon. My Policy is now arranged. Well done RP, I do hope they are able to quickly sort out their website problems.
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Topic: CC Red Pennant
