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What a shame. It was dreadful here again just two days ago, about 45mph constant with regular gusts of at least 60mph. The forecast was for 10mph ...  Our neighbours nearly lost their part-built machinery shed, but we gave them a hand & got supports screwed in before there was any serious damage done. 

I hope your insurance stumps up ok, glad no-one was hurt.

The Insurance company are playing funny buggers already so I'll let you know how it goes. I've ordered a replacement already as I'm not wasting my seasonal pitch time on some insurance company too'ing and fro'ing.  Here's to our wee but n' ben! ". With no awning or pictures to prove damage, maybe you could get site to type you a official headed letter and stamp,to state the damage to your awning, and give it to the insurance company, worth a try, hope you get it sorted soon.