I am now on my second warranty replacement front centre window. You know the issue - the company that make the windows have made thousands with the pans to close and when you travel under normal conditions the panes touch on th einside and scratch. This replacement only lasted 6 months, when will it end? will i just get fed up with taking the van back to have the window changed or havet they fixed the problem thi stime. Any others had contiuned problems?
Polyplastic, who make the windows, recognised this as a fault and have readily supplied replacement windows. The 1 year warranty was set aside as far as I understand.
A "mark 2" window was manufactured, but this did not cure the problem, so now there is a "mark 3" version, which seems to be fine.
The problem was that the pressure on the pane while towing at speed pushed the outer pane against the inner one, causing both panes to develop whitish marks.
The thickness of the new windows is very obvious if compared to the original ones.
We are now on our 3rd window (the mark 3), have towed thousands of miles now with it, and all is well.
Some dealers/manufacturers have not wanted to be bothered with the hassle, so have invoked the "1 year warranty" thing, but I would not accept this, these windows are expensive.
If a deale/manufacturer refuses to deal with this, I would contact Myriad, who are the UK importer for Polyplastic.
Windows date marked after something like October 2009 should be the latest version.
Thanks everyone. Seems my dealer has been spinning me a line. I reported it when I took the van in for it's 2nd service and the dealer said one yrs warranty on windows but they would approach Compass. It's now been 6 months I've been chasing them about it. Now I'm armed with more ammunition. If I've lost out because of their delay. They'll be picking up the tab for a replacement. Grrr. Should have posted about this at the time. thanks Jason for starting this thread
And thanks Jennifer for your onfo too
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We have just had the mark 3 version put into our van. Took them ages to get it for us. I think they were hoping we would just go away quietly. We had ours fixed under warranty even though the van is out of warranty as the replacements themselves never lasted a year. So we said we werent claiming on the van warranty we were claiming on the window warranty. In any event the windows werent fit for purpose when the van was sold to us. I think taking them to court was mentioned and only at this stage did the window suddenly arrive,. This one does feel a lot more solid than the previous one. So hopefully this one will last.
I have my flyscreens permanently in use, just for a little privacy, so hadn't noticed the marks, until recently I was on a site with a lovely view, so lifted the front screens to get a clearer view, and there were the marks!
My van's currently in for it's 3rd service, reported the problem and it's been cleared as a warranty job. Only problem according to the dealer, is that it takes forever to get the replacement!!
I have had my front window replaced a few weeks ago, after I ordered it with my dealer it only took three weeks which is not long by todays standard, new on is much better, seems to be thicker materail
We too had our centre window changed under warranty after I mentioned it whilst booking our second year service. Without hesitation they said that it was a well known problem and would be done free of charge. They said they had lots to get through before ours, however only a week or so after that I had a call asking me to bring it in and they fitted it it whilst I waited, excellent service.
The new one is slightly curved side to side instead of the original flat one.
I too have had the same problem, I reported the first one when it went in for its first service at one year and was told I was only just "in" the 1 year warranty, windows 2 & 3 happened a little quicker. No 4 has been fitted last month, the van is now nearly 3 years old. The gap between the skins is much greater and it appears to have cured the problem. Next weeks trip to france will be a good test.
Its not realy a warranty issue its the old Sale of Goods Act requirement to be fit for purpose. There is a wealth of evidence out there that these windows are not fit for purpose. It helps the dealer if they can get the manufacturer to replace under a "warranty" otherwise it's down to the dealer to meet the cost.
When you have a defective window replaced what you are actually doing, in law, is buying a new window. Your SOGA rights in respect of that window start on the day you buy it. So your contractual rights last for six years, even if the caravan is, say three years into its warranty period. Your contractual rights over the window last longer than your contractual rights in respect of the three year old caravan.
If that replacement window goes wrong within 12 months there is a still a breach of the act. The dealer could, under the Act and reguilations, make you proove that you have done nothing wrong to cause the damage in order to try and avoid its obligations to you, but what's the point when the whole industry knows of this defect? If the window goes wrong within six months the law assumes that it was defective when it was sold to you.
I had a window replaced and the replacement now needs to be replaced. The dealer is doing it under warranty. I am not fussed whether the dealer does it under warranty or the SOGA as long as it gets done otherwise than at my cost. As for the hassle of taking the van back to the dealers to get it done, well, that's life isn't it.
Phil
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Topic: Front Window Problem
