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We have a Dorema awning and our fittings are identical to yours and we don't have any problem at all, in fact I think they are a good design actually to stop the poles falling out and banging in to the side of the caravan putting permanent dents in the side. What you have to do is keep the pole in the same direction as the pad then push the pole towards the caravan and hook the end into the slot then pull the pole back up again. This is done so that when the hook is in place it won't fall out unless you are careless in handling the poles properly. The pole should then spin so the hook remains in place whilst you fit the adjacent poles. You don't state where you reside otherwise it would be quicker to show you.

Does your caravan have what they call a boat roof? If it has then there is a downward slope from the rear to the front so the front is not the same height as the back and this can make the awning look a bit unusual.