I have had 3 vans (all brand new) from them and never had a problem. People only tend to post on forums with problems. I think the after sales customer care has come into question a few times but they are still in business so must be doing something right !
We bought our first & present caravan from wandahome, granted its not brand new but I would certainly go back and use them again as our first experience with wandahome was very good.
Dont listen to horror stories, look forward to getting your new van! Its true that you only read bad things and people dont always say positive things about their experiences. If your buying a new caravan it will be under warranty so I wouldnt worry too much about it. remember you dont have to take your van back to where you bought it from for any warranty work or servicing, you can go to any dealers if your not happy with the service you had from supplying dealers.
From our experience with this company I wouldn't touch them with a barge pole there customer service is shocking and we found the sales men (we dealt with ) was arrogant and knew little about what they was selling.
Even the company director wouldn't come to the phone when I had a problem.
But all this aside I'm sure they do have a lot of satisfied customers but this dealer is just not for me.
Hi Guys,
Thank you for your replies.
I guess if I can get warranty work done elsewehere (if the service is not up to scratch takes away the worry)
In saying that I sent an e-mail regarding extras to them last wednesday / thursday last week and still no answer so will look to get done elsewhere once the van is here.
But in all honesty I couldnt complain when I bought the van form the NEC and yes I guess you do tend to hear only the negatives.
My wife and I went to look at a caravan at Wandahome and we were also met by a pushy salesman. We looked over a number of vans and identified one that we liked. We then went with the salesman to sit down and discuss figures.
We agreed with him that we wanted a Motor Mover, Tyre Band Systen and Superguard all of which we were told came to approx £1,500. The salesman then said that he would go and see how much discount he could get us seeing as we had decided not to take up Wandahomes, not so generous offer, to sell our camper for £5,000 so there was no part ex.
He came back and asked how £20,250.00 grabbed us and we were of course interested as there appeared to be an approx. saving of £3,000. The impression we were given was that £20,250 was for the entire deal and agreed to go ahead. The salesman pushed an order form in front of us that showed a price of £20,000 (we asked for the £250 to be taken off if we were to proceed there and then) Below the figure of £20,000 was listed the price of the three optional extras with no total at the bottom of the form. We thought that was right as we had been given the impression that £20,000 was all that we would pay.
I pointed to the optional extras asking the salesman to confirm that we were in fact getting these for nothing and he nodded his head in the affirmative. We signed his order.
Five days later we received through the post two additional orders for signing only this time they had added the optional extras and the price was now £21,530.95. We thought there must have been an error as were certain that this was not the case and rang the salesman immediately. He told us that the latest order we had received was correct and that he never intended the price to be £20,000.
I have since written to the General Manager of Wandahome pointing out that we were misled over the price of the goods and that we wanted our £1,000 back. She has refused in a letter that is inaccurate in terms of the facts.
It is rather surprising that despite signing an order that did not show a total that several days later we received one that did and we refused to sign it. You would have thought that this would be enough to convince the GM that we had been misled either intentionally or otherwise and that she would have agreed to return our deposit My understanding is that to mislead a customer in these circumstances amounts to "Criminal Breach of Contract and I intend to vigorously contest this company no matter what.
If anyone reading this thread has had or heard of similar experiences with Wandahome I would like to hear from them. Please make your first contact through here as I have every intention of taking this matter further.
I strongly recommend anyone thinking of purchasing a new caravan or motorhome to keep well clear of this company.
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Topic: wandahome south cave
