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Topic: Damp Van - How long to authorise repairs?
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23/1/2013 at 9:04pm
Location: Bradford West Yorkshire Outfit: Ssangyong Korando & Sprite Major 6TD
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When our van was serviced in December, the dealer found a small section of damp; they sent off a warranty claim to Swift to authorise the work, and are still waiting on that authorisation. I've chased the dealer twice, but they tell me Swift are notoriously slow to respond to these claims; has anyone else had any experience with Swift and damp claims? I'm concerned that there could be more water getting in making the problem worse (and therefore the repair bigger).
(Van is a 2009 Sprite Major 6 - We've had it from new, and serviced it annually with the dealer who we bought it off)
Thanks
Paul
23/1/2013 at 10:10pm
Location: Otley W. Yorks N Yorks border Outfit: Swift Challenger 584 and Volvo XC60
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We have a charisma 2009 and on service in october small damp patch found in corner of bathroom above toilet, swift authorised repair, took about a month for this and then we took it in about 3 weeks ago (needed it over xmas) took a week to repair and we now have it back. J x
23/1/2013 at 10:11pm
Location: Otley W. Yorks N Yorks border Outfit: Swift Challenger 584 and Volvo XC60
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Is your dealer the one on canal road?
23/1/2013 at 10:12pm
Location: Lancashire Outfit: None Entered
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We found Swift to be slow in authorising repairs.think they really need to take a good look at their after sales department.It might not be the authorisation though that is holding things up it's probably the waiting for parts.
23/1/2013 at 10:14pm
Location: Otley W. Yorks N Yorks border Outfit: Swift Challenger 584 and Volvo XC60
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Swift are slow, we have wanted a few bits and pieces over last 3 years and always taken ages to get them.
23/1/2013 at 10:16pm
Location: Otley W. Yorks N Yorks border Outfit: Swift Challenger 584 and Volvo XC60
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As far as we can see, they have just replaced half of the awning rail and done some re sealing in and out. J x
24/1/2013 at 6:37pm
Location: Bradford West Yorkshire Outfit: Ssangyong Korando & Sprite Major 6TD
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Thanks for the responses, it looks like Swift are generally slow to respond! - I found out today that Swift have authorised repairs and the dealer has booked it in.
24/1/2013 at 7:41pm
Location: Romford Essex Outfit: Swift Charisma 550 + Kia Sorento SX
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Paul B
Hi,
Have you joined http://www.swift-talk.co.uk/
Good site if your a Swift owner, plenty of information and a good place to air your views.
Swift management will always answer any queries you have + Sargent, Truma and more also read most queries and help if they can too.
Andy.
------------- QUECHUA Base Seconds 4.1 + Seconds Base (standard).
June/July(3 weeks) Le- Papillon, Tarn Gorge,France 2012.Aug/Sept (3 weeks)2012. Les Mathevies, Dordogne, France
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