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Subject Topic: Easter weekend
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Message posted by Oatcaker31/3/2013 at 10:53pm
Outfit:  Bailey Senator     Location:  Staffs
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The difference in giving a refund and transferring to a different weekend is quite simple. A refund would mean that the site loses their money. The transfer means they keep their money. Because it was specifically a rally field booking, I can't see too many people would have been turned away in the current weather conditions.
A recession? Surely a little bit of business sense should be used with a long term outlook rather than a short term gain.
Thanks for all of your input, interesting how people view it, for the record though I shall be very wary of sites asking for full payment especially when our uncertain weather conditions make travelling potentially dangerous.
I suppose you take your chances and learn from your mistakes-I hope people have been made aware.

Message posted by Phil Ness31/3/2013 at 11:37pm
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I can't see your beef to be honest. You booked and paid for a pitch.The site owner now has to say to other potential customers I only have x pitches left.Being Easter and traditionally the start of the season most sites would expect to be full or at least busy.You didn't turn up and now want the site owner to save you a pitch at a later date when again he will have to say to others, I only have x pitches left. How do they know you won't cancel again and want another transfer? You could play them like a fiddle all summer until you get a weekend of good weather or just don't turn up at all.Each time that is one less space the site has and one less pitch income because you want to use it again to reserve another in the future.Perhaps the site owner has been subject to this type of camper more and more and that is why they have adopted the policy of pay up front and no refunds?
There have been several threads about the Caravan Club website showing sites to be fully booked only for people to take a chance and find a cancellation and then once on site find it half full because of no shows.
If the site had rung and said you can't come because of the snow and wanted to keep your money then I could have some sympathy.

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Message posted by DaveCoaches01/4/2013 at 7:22am
Outfit:  Coachman Pastiche     Location:  None Entered
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If you hire a car for a weekend and don't use it would you expect the hire company to give you a free car to use on another weekend of your choosing?

You entered a contract and the site honoured it. Not their problem. Maybe they don't want repeat custom from people that mess them about.

Message posted by pamanddoug05/4/2013 at 10:48pm
Outfit:  fiat trigano tribute 665     Location:  plymouth
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further to my earlier post about cancelling my booking due to sudden illness I wrote to the site and explained whyat had happened and the conversation I had with the warden when Iphoned to cancel I've had a very nice reply today offering me another booking when I am ready to take it up and they have reviewed their policy in these type of circumstances

   doug


Message posted by Peridot05/4/2013 at 11:47pm
Outfit:  Mazda Bongo & Cabanon Pacific     Location:  South Wales
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Quote: Originally posted by Phil Ness on 31/3/2013
Being Easter and traditionally the start of the season most sites would expect to be full or at least busy.



So how many sites were full or busy this Easter then?

I know we were the only unit on the site we stayed on (no payment in advance).

Yes, many sites will have had a disappointing start to the season but those that offer flexibility in their booking arrangements are more likely to build a loyal customer base.

If and when sites start offering heavy discounts on early non-refundable bookings (as hotels and car hire businesses do) I might consider payment up front. However, when I'm paying as much for a patch of grass in a field as I'll typically pay for an advance booking in a budget hotel, it will be on my terms not theirs.




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Message posted by p@ul06/4/2013 at 8:30am
Outfit:  Swift Freestyle SE S4FB     Location:  Staffordshire Moorlands
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Am I right in saying that the CC&C take a minimum of 25 deposit on bookings that is refundable up to 7 days before arrival and CC don't take any deposit at,all ?
I'm a member of CC&C and we stayed at Ebury Hill over easter. Before travelling we rang the sight and they offered to change dates for us which I thought was nice.

Message posted by robin5406/4/2013 at 4:09pm
Outfit:  terrano compass omega 505     Location:  sunderland
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Well I don't think they deserve any business all the sites we went by at Easter were not full


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