The difference in giving a refund and transferring to a different weekend is quite simple. A refund would mean that the site loses their money. The transfer means they keep their money. Because it was specifically a rally field booking, I can't see too many people would have been turned away in the current weather conditions.
A recession? Surely a little bit of business sense should be used with a long term outlook rather than a short term gain.
Thanks for all of your input, interesting how people view it, for the record though I shall be very wary of sites asking for full payment especially when our uncertain weather conditions make travelling potentially dangerous.
I suppose you take your chances and learn from your mistakes-I hope people have been made aware.
I can't see your beef to be honest. You booked and paid for a pitch.The site owner now has to say to other potential customers I only have x pitches left.Being Easter and traditionally the start of the season most sites would expect to be full or at least busy.You didn't turn up and now want the site owner to save you a pitch at a later date when again he will have to say to others, I only have x pitches left. How do they know you won't cancel again and want another transfer? You could play them like a fiddle all summer until you get a weekend of good weather or just don't turn up at all.Each time that is one less space the site has and one less pitch income because you want to use it again to reserve another in the future.Perhaps the site owner has been subject to this type of camper more and more and that is why they have adopted the policy of pay up front and no refunds?
There have been several threads about the Caravan Club website showing sites to be fully booked only for people to take a chance and find a cancellation and then once on site find it half full because of no shows.
If the site had rung and said you can't come because of the snow and wanted to keep your money then I could have some sympathy.
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further to my earlier post about cancelling my booking due to sudden illness I wrote to the site and explained whyat had happened and the conversation I had with the warden when Iphoned to cancel I've had a very nice reply today offering me another booking when I am ready to take it up and they have reviewed their policy in these type of circumstances
Message posted by Peridot05/4/2013 at 11:47pm Outfit: Mazda Bongo & Cabanon Pacific Location: South Wales
Joined: 05/6/2005View ProfileReplyQuote
Quote: Originally posted by Phil Ness on 31/3/2013
Being Easter and traditionally the start of the season most sites would expect to be full or at least busy.
So how many sites were full or busy this Easter then?
I know we were the only unit on the site we stayed on (no payment in advance).
Yes, many sites will have had a disappointing start to the season but those that offer flexibility in their booking arrangements are more likely to build a loyal customer base.
If and when sites start offering heavy discounts on early non-refundable bookings (as hotels and car hire businesses do) I might consider payment up front. However, when I'm paying as much for a patch of grass in a field as I'll typically pay for an advance booking in a budget hotel, it will be on my terms not theirs.
Message posted by p@ul06/4/2013 at 8:30am Outfit: Swift Freestyle SE S4FB Location: Staffordshire Moorlands
Joined: 18/8/2011View ProfileReplyQuote
Am I right in saying that the CC&C take a minimum of £25 deposit on bookings that is refundable up to 7 days before arrival and CC don't take any deposit at,all ?
I'm a member of CC&C and we stayed at Ebury Hill over easter. Before travelling we rang the sight and they offered to change dates for us which I thought was nice.