Hi
After a bit of advice please. We bought a caravan just under a yr ago from new. We have had nothing but problems with it. Lies were given on the collection date like when items were not working but they said don't worry it's meant to work like that ( faulty heater switch and alarm not connected!). Body work (a paint job) was visible soon as I got it home as it was not polished out properly. Fixings missing on fittings.
Got the initial items fixed on warranty. All a massive inconvenience as they should have been found before the sale.
Then main transformer blew when on holiday. Had to come home early with 2 children and a baby. More inconvenience getting it resolved on warranty, eventually done. Then hiki roof light dampers broken, table bar broken (as fixings only engage by a few mm!), microwave display faulty, and major wood covering de-lamination in several areas. Then to top it all off, on the first service water ingress found in 3 different places (readings of 30, 20 and 18).
All this in the first year!!!
I have got to the point where I can't go on with it anymore. It's just not been fit for purpose. We, as a family, have had no enjoyment out of it. It's not been used for so called 'leisure'!
I am asking for the dealer to buy it back off me. I have been sold an absolute shed on wheels, with no build quality.
Can anyone advise how I stand?
Thanks
I don,t have any idea of how you proceed in getting it fixed. I just wanted to say i am sorry to hear of all the problems you have had, and to wish you luck in getting it sorted
Sorry to read of your problems.What is the make of the caravan,and who is the dealer ?If it is not fit for purpose then maybe you should consult C.A.B.or Solicitor,to get your money back.plus expenses.Name and shame.
Quote: Originally posted by FionaW1971 on 11/6/2013
Think its an Elddis which bothers me as I was just looking at same make and type eek!
I wouldnt let it put you off Fiona, the OP is saying it was last years model of caravan, he has had it over 12 months, Elddis underwent major redesign and build techniques for 2013 caravans, and the problem may of course be mainly down to bad dealer PDI, or a one off 'Rogue' caravan, all brands do have them, we love and have owned Coachman caravans, although our pitch neighbours last Septemer at Scarborough were having an horrendous time with their newly collected 2012 Coachman Amara.
I agree though, OP should name and shame both Make, model and dealer, and maybe a little more info about any previous caravanning experiance they have would help too, im not saying that any of his complaints were his own fault, but it wouldnt be the first time, myself included, where you think that something is faulty only to find that you are not using it correctly.
Julia
------------- Just love to be out amoungst Nature and Wildlife
Celebrating 37 years of Caravanning in 2019, Recently Considered Retiring, but Totally Addicted for Life!
If all the faults mentioned have been fixed reasonably promptly under warranty & caravan is now ok then I would have thought it is unlikely that op can take any action.
Previous post from the OP here with some more details.
------------- XVI yes?
As well is two words!
How does a sage know everything about everything? or does he? or does he just think he does?
Remember, if you buy something you bought it, not brought it.
Can I suggest that you get legal advice on it regarding rejecting the caravan under Sale of goods Act as "Not fit for purpose."
It seems you have very good grounds for rejection. Sale of Goods Act as follows;
Key Facts:
1 Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).
2 Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description. Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.
3 It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.
4 If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)
5 For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).
6 A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement.
7 If repair and replacement are not possible or too costly, then the consumer can seek a partial refund, if they have had some benefit from the good, or a full refund if the fault/s have meant they have enjoyed no benefit
8 In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).
9 If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)
10 After six months and until the end of the six years, it is for the consumer to prove the lack of conformity.
Hi,did you pay any of the caravan with a credit card? if so they should help get the money back.We had to reject our caravan because it wasn't "fit for purpose". It leaked around the shower. The leaking caused electric contact breakers to regularly trip. We found other problems and after numerous letters and a solicitor arranged through the caravan and camping club insurance service, after about 10 months we got our money back and the dealer got the faulty caravan and full liability for our legal fees. If the credit card people say its not covered.Be firm, as you are covered if you have spent more than £100.00 on the card. Do look at your insurance you may have cover, our saga was on the forum some years ago It helped talking and getting support GOOD LUCK it can be done Pam
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Topic: New caravan - loads of problems!
