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Subject Topic: broad lane not like they used to be
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21/7/2013 at 7:58pm
 Location: midlands
 Outfit: hyundai tucson and coachman amara 535
View miloschip's Profile View Profile   Reply to miloschip Reply   Quote miloschip Quote  
Joined: 21/7/2013

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we bought our new van from broad lane offered us a good p/x but when we got there they slaughtered our van looking at some of the vans for sale ours was mint any way when checking our new van the jobs we had asked them to do were not done so we hade to wait for the jobs to be done we were in a no win situation the van we were buying was what we had been after for a long time we have had4 vans from broad lane but will not use them again they used to be customer friendly buy not any more would be interested to hear your comments.

 

 

 

 



22/7/2013 at 12:37pm
 Location: Humberside
 Outfit:  Swift Elegance 565
View Jerry+Tina's Profile View Profile   Reply to Jerry+Tina Reply   Quote Jerry+Tina Quote  
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I have had 2 new vans from Broad Lane at Alcester and although there was one cock-up with a repair and service I would have no hesitation in using them again. In fact I did, and bought my 2nd new van from them. Maybe their success can lead to a heavy workload where jobs get overlooked or forgotten. I did rant and rave on here at the time but on reflection and a phone call with their MD I thought it was only fair to let them rectify the situation, which they did and I will have no hesitation in using them again.

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