Has anyone else ever arrived at a site to have no pitch?
We had booked and paid a desposit at the beginning of June for a caravan pitch with awning and EHU and arrived on Saturday to be offered a gap between two tents (not wide enough for a caravan) with access to electric or a place at the end of a row of caravans (less than 5ft away from the end one) with no electric!
Needless to say our only option was to return home.
I did get a refund but no apologies and the only comment made was 'it is Bank Holiday'.
After 12 years of camping/caravaning this is the first and I hope the last time this has happened.
Certainly will not be booking into Maustin Park again.
The site should no there maximum number of pitches so things like that do not happen
I no a lot of sites were fully booked as we had a hard job to find somewhere with alot of sites saying this was the first year they have had to turn people away and are now looking at extending there sites.
I guess the site you went to tryed to be gready and take more than they should.
------------- She may be old, she may be rough around the edges but she is our home from home and we love it.
Happened to us years ago with four small kids. Their excuse " we always get a lot of no shows". The thing is there is nothing you can do, thank god we were in the camping and caravanning club and went off to a CS relatively nearby. No google or mobile phones in those days.
Send them a bill for fuel used on a wasted journey. They entered into a contract to supply facilities and they failed to do so, the law would allow you to reclaim your out of pocket expenses.
------------- Bill
For a licence dated 1997 or later you must add together the plated max weight of the caravan and trailer, if the total is 3500 or less you can tow it. You may even tow a caravan with a MAM greater than the cars unladen mass the restriction was removed in 2013
Sorry to hear this. Maustins was one of our first sites and was such a pleasure to visit purely for the peace and tranquility. I can imagine that with this "stuff them in, stack them high" mentality of the new owners, that will be long gone now.
Hotels are notorious for overbooking to ensure they don't have empty spaces. Looks like caravan parks are going the same way. Not good and utterly rubbish for you guys :-(
Yes just last month! Booked a fully serviced pitch for an overnighter at a site near to dealer so we could check over all equipment on our brand new van and get used to it. So after a very long and intense pdi and handover, exhausted and barely seeing straight we arrived to find that they had allocated us a piece of concrete next to loos, elsan and rubbish point and a share of ehu with 3 proper pitches. It wasn't even big enough for the van plus the other pitch holders had parked their cars on it! Fortunately but after a lot of to'ing and fro'ing and my obvious displeasure the site owner found us an area on tent field with a spare ehu point and we had a great time from there on but it was seriously bad initially and never happened to us before and hopefully not again. Was not happy at all when site manager told me after taking my money happily in advance and letting me pay for a full service pitch, that we were given crap pitch because we were only staying one night grr.
I should also add that manager was mortified and refunded me full cost of pitch so our stay was free of charge.
It must be some sort of initiation ceremony they carry as we have just returned from our first three weeks in Norfolk in ours, and despite having booked our pitch and paid a deposit several months ago, one CL owner had forgotten about us, and when we arrived on site, we spotted a reserved sign and took it that was ment for us as it was the last pitch left.
How wrong we were, he had booked a total of seven outfits onto a 5 van CL, resulting with us having only about a cars width from our front window onto the side of a Motorhome, and about the same at the rear, as they all crowded around the EHU bollard to use the splitter to give them a shared supply.
The CL itself was lovely, and quite a large well kept area, the problem was that we became a magnet for every unit that arrived over the bank holiday to head to our end of the field. It really needed the pitches to be more defined by number markers, and not just left for units to pick where they pitched, as long as their EHU cable would reach one of their 5 bollards.
Julia
------------- Just love to be out amoungst Nature and Wildlife
Celebrating 37 years of Caravanning in 2019, Recently Considered Retiring, but Totally Addicted for Life!
Hi Julia we absolutely love it, feels so luxurious and spacious. We had a week in her this month and everything works perfectly. I'm just making a couple of additions to end bathroom as the sink doesn't have any work top around it for soap or hand wash , toothbrushes etc but I notice elddis have thought of this and tweaked for 2014. All in all though its great, I've never shown so many strangers around my van!
I'm surprised at that site....never been but that site looks a proffesional set up.
Yes we have had that on a site in the Gower, booked months before, turned up on a Saturday over a bank hol to stay the week and no pitch. We ended up perched on top of a cliff with stacks of wood under one wheel to level us. Had a brilliant view but wasn't best pleased, we moved on the Monday to a proper pitch.
Had a simalar thing happen too on a site in Norfolk, booked it nearly a year in advance, two pitches us and some friends, got there to the two filthiest, muddiest pitches on the site and they wouldn't move us. The regulars had copped the good ones.
Needless to say a review was quickly put on this site!
Hi Fiona, appologies for hijacking this thread BTW, we are very please with ours too, we still have our little snagging list to get sorted by the dealer on the 19th Sept, our TV ariel is still not working, the twisted wardrobe door to replace, a vent ducting is off under the oven, and the shower hose has come away from the screw fixing on the handset and needs replacing, but otherwise ok.
Im suprised about your bathroom design problem though, we have a stack unit with shelving at the side of our bathroom sink, next to the round shower cubicle with about 4 compartments going down to the floor, ideal for bottles of toiletries and the spare loo roll, and a tumbler holder to stand toothbrushes in fixed to the side of the rear wardrobe, although its a good job this is plastic, as it does tend to jump out of its holder and into the sink whilst towing.
We are off upto Yorkshire with ours as soon as we get it back from its snagging work being done, then we have a que of grandchildren wanting to garden camp in it with my OH before we put it to bed for winter!
Julia
------------- Just love to be out amoungst Nature and Wildlife
Celebrating 37 years of Caravanning in 2019, Recently Considered Retiring, but Totally Addicted for Life!
Amazing family weekend with old steam engines, classic car displays, market stalls, and full catering and bar. And camping on site - Save £25 by booking in advance.
Topic: Ruined Bank Holiday
