safeguard have excellent customer service and settled our accident claim within 2 weeks. let me take as much stuff out the van as i wanted as well.went back to them this ear after being with caravan guard for a year.
------------- Who needs travel agents,we have our static
We are another with the CC, somebody ran into us at speed also, but as we were travelling at 55mph the closing speed was slight and so was the damage. CC got it all settled to everybody's satisfaction hassle free. Not the cheapest but .....
I always think the true measure of a company is what they are like when things go wrong.
Dave
------------- Never argue with an idiot, they will drag you down to their level and beat you on experience.
Mark Twain.
You never know how good an insurence company are untill you make a claim. We had hail storm damage in France earlier this year (quote for repair ,close on 7k ), Caravan Guard have been brilliant in settling our claim. I was worried that my premium would rocket this year after such a claim, but just renewed, and it has only gone up around £30. I can wholeheartedly recommend Caravan Guard.
------------- It's not what you take when you leave this world behind, it's what you leave behind when you're gone
Unfortunately Saga seem unable to understand the difference between a caravan and a car.
We contacted them because our awning was damaged in high winds. They keep asking things like
Is it was still drivable?
Can we get our garage to give an estimate of the repair costs?
Can we confirm the vehicle's Reg. No.?
Explaining that this is Caravan insurance, and the only thing damaged was an awning seem to have absolutely no effect whatsoever.
They now are waiting for us to provide a garage's repair estimate, and I can't seem to shift them from this bit of their fixed script, so I've no idea if we will ever get any money from them (it's a very modest sum).
Care to guess who we will be insuring with in future?
Quote: Originally posted by SamP on 12/10/2013
They now are waiting for us to provide a garage's repair estimate,
Take the awning to a tent repairer or sail maker, get an estimate either for repair or written confirmation that it is not reparable & go from there. You local caravan shop might know of a repairer.
I understand what you're saying, but the real problem is that the insurer simply isn't paying attention. They think it's perfectly OK to ignore everything we say & trundle on through a script which is only fit for car insurance.
Any company who offers caravan insurance really needs to understand the difference between a caravan and a car.
Quote: Originally posted by Jack+Jon on 14/10/2013
Quote: Originally posted by SamP on 12/10/2013They now are waiting for us to provide a garage's repair estimate,
Take the awning to a tent repairer or sail maker, get an estimate either for repair or written confirmation that it is not reparable & go from there. You local caravan shop might know of a repairer.
SamP' I posted about this company last year, here it is
I too was initially tempted to use Saga by the seemingly very competetive first years quote. I was insured with them for three years and they increased the quote annually but I was happy to pay. Everything was fine until one morning I found that my headlights had been stolen from my mk2 discovery and as I had been paying insurance premiums for over forty years without a claim and protected no claims bonus decided to claim, for the replacement which was just under £500.
I informed Saga on the morning of the theft 21.09.2009, and then the SAGA began.
To cut a very long and drawn out story short:
21.09.09 10:15 hrs. (Saga) Our approved repairer will bring a courtesy car and take yours away on trailer.
21.09.09 11:45 hrs (Approved repairer) When can you bring your vehicle for estimate? (Me) Saga say you will be collecting on trailer (AR) No we have fax saying you need to bring in for estimate only and not to start any work!
21.09.09 12:10 hrs I informed Saga I wished to use my own repairer as he was Land Rover approved and would do the repair in a day. Saga inform me this is OK but there would be no five year guarantee on repair. I informed them I was happy with this as I have used them for many years without any problems. Saga then said tell repairer to fax estimate to them, which was done on the 22.09.09.
24.09.09 Received a letter from Saga, dated 21.09.09, sent by second class post, referring to Saga repairer inspecting car and providing courtesy car. I contacted Saga and was told the estimate from my reapirer had been received and was awaiting verification by their engineers then the repair would be approved and the letter had been sent in error.
I was due to provide transport for myself and two friends for a weeks shooting holiday in the north of Scotland, booked for Friday the 25th. Obviously with no headlights I was unable to provide this and so we had the added expense of hiring a Land Rover for the week.
Whilst I was in Scotland, a letter was delivered dated 25.09.09 stating that Saga had not received estimate from my repairer, I called them and reminded them that they told me in phone conversation of 24th that they had the estimate. It was now the 3rd of October and my Land Rover was still parked in the street without any headlights, unable to be driven.
On the 5th of October Saga informed me that the estimate had been approved and I could go ahead with the repair.
I contacted my garage and they told me that they thought I had had it repaired elsewhere due to the time delay!!, they also informed me that they have had a number of problems with Saga previously.
I wrote a comprehensive letter to Saga to complain about the way my claim had been dealt, and received the standard reply of "complaint been fully investigated and appropriate improvements made".
Then in early June of this year, I received my renewal quote, only to find that they had increased last years quote from just over £22 a month to £ 59.45 a month!! I rang to enquire if this was correct and they informed me that yes it was, as I had had a claim, I told them that I had protected no claims bonus and they said I was still getting the NCD but premium had increased due to claim.
I cancelled the direct debit, which been paid for all the year, informed Saga that I had a quote from other sources, which was similar to their last years quote and would they match it as they claim they will on correspondence, no sir, i'm afraid we cant match it!!, I informed them that I would not be renewing with them the policy which was due to start on 23.06.2010 and the salesperson was not at all interested to hear why, and I thought that would be the end of the Saga (forgive the pun), but no, on the 26.06.10 I received a letter (first class post) saying I owed them £59.48 and I should pay within 14 days !!!!
I apologise for the length of this post, but if I can save anyone the hassle that I have endured with this company due to the very poor way I feel I have been treated, then it will be worth it.
Thanks for reading, oh and by the way, I informed Saga that I would be posting this info on the web and once again they were not interested, all they had to say was "OK sir, bye"
Cover4caravans (Alan Blunsden) - we have had two claims on the same van - one significant and they have been excellent. We now have a new van and they are still competitive and we are still with them. I still negotiate at every renewal anyway!! We really rate them. The service is excellent.
------------- 2014
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Whitsun - Goodrington (14 nts).
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A day of all things motorhome and campervan. The show is held both in the main indoor arena and across the grounds. Catering, hot drinks and food options are available. Easy access to the site and free parking included. Win one of five pairs of day tickets
Topic: Insurers after a claim
