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Topic: Dealer customer service

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famicon

16/11/2013 at 2:44pm
Location: NORTHUMBERLAND
Outfit: Bailey Unicorn Valencia s2

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Joined: 04/6/2008

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In February this year I bought a new Bailey Unicorn s2 from United British Caravans on Tyneside. I have some ongoing warranty issues which I have been trying to get resolved since August. I have written to the general manager Alex Levington with a detailed statement of the current position and I have asked him to contact me with firm proposals for rectifying the problems. Despite poor customer service to date I am prepared to give UBC the opportunity to correct the outstanding faults before I go into detail on this forum. At the time of posting I have had no response to the letter I hand delivered on 11/11. I will post more information about my customer experience as things progress

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BIGFAM

neil and lena

16/11/2013 at 5:18pm
Location: Dumfries
Outfit: 2022Coachman565+VIP

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Teeside caravans are Bailey dealers , why not try then for warranty repairs if your unhappy with your supplying dealer

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