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Topic: Warranty

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camcroft

14/3/2016 at 5:10pm
Location: Lincolnshire
Outfit: Elddis Xplore 302 SE 2011

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During the warranty period of a caravan are mobile service engineers who are MCEA approved allowed to do a service on your caravan or must it be a dealership every time

Post last edited on 14/03/2016 17:18:30

brianconwy

14/3/2016 at 5:59pm
Location: north wales
Outfit: Sprite+Quattro+FB

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I had the last couple of services on mine done by a mobile engineer and Swift were OK with it because he was NCC registered.

camcroft

14/3/2016 at 7:17pm
Location: Lincolnshire
Outfit: Elddis Xplore 302 SE 2011

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I know NCC is ok but is MCEA

navver

14/3/2016 at 7:26pm
Location: West country
Outfit: Mondeo

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I think you need to check your warranty terms and conditions to be sure.

checkley1973

14/3/2016 at 9:00pm
Location: Sheffield
Outfit: Sterling Eccles Sport 636

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One word of caution - many caravan retailers rely on the profit from service work to subsidise the short payment most manufacturers make to them for warranty work.

In my experience if you take your service work elsewhere you will be at the bottom of the priority list when you need warranty repairs and could be waiting months.

Battie

14/3/2016 at 9:37pm
Location: SHROPSHIRE
Outfit: Avondale argente 530 5

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Im mcea member but can only do warranty servicing as im also ncc approved.
it is the ncc approval that allows the warranty servicing. Many mcea members are ncc approved mobile workshop. look on the find an engineer page on the mcea site and they will have a qs logo and aws logo if they are approved.

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LB Caravan Services
Mobile service and repairs
07902012609 / 01948662374

camcroft

14/3/2016 at 9:39pm
Location: Lincolnshire
Outfit: Elddis Xplore 302 SE 2011

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The guy doesn't have the qs logo

Battie

14/3/2016 at 9:40pm
Location: SHROPSHIRE
Outfit: Avondale argente 530 5

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Who is it? I can check for you?

-------------
LB Caravan Services
Mobile service and repairs
07902012609 / 01948662374

camcroft

14/3/2016 at 9:42pm
Location: Lincolnshire
Outfit: Elddis Xplore 302 SE 2011

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I have checked on the MCEA site he is BL Caravan Services

Battie

14/3/2016 at 9:48pm
Location: SHROPSHIRE
Outfit: Avondale argente 530 5

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No hes mcea only. All the aws guys have the red flag logo and qs next to their names. Any of those can do it.

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LB Caravan Services
Mobile service and repairs
07902012609 / 01948662374

camcroft

14/3/2016 at 9:49pm
Location: Lincolnshire
Outfit: Elddis Xplore 302 SE 2011

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Thanks for that I have sent him an email and text him explaining the situation hopefully he will call me tomorrow.

bofs

14/3/2016 at 10:20pm
Location: Cumbria
Outfit: Coachman VIP 520

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My brother had his permanently sited caravan serviced by a Swift approved mobile engineer, but when it needed work doing under warranty, Swift would not authorise him to do the repair. The engineer was apparently authorised to carry out warranty work for Lunar and Bailey but Swift insisted it was returned to the dealer, causing a lot of hassle and expense for my brother, as he does not tow.

clbewi

15/3/2016 at 7:25am
Location: Essex
Outfit: Lunar Delta TS 2017

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Quote: Originally posted by checkley1973 on 14/3/2016
One word of caution - many caravan retailers rely on the profit from service work to subsidise the short payment most manufacturers make to them for warranty work.

In my experience if you take your service work elsewhere you will be at the bottom of the priority list when you need warranty repairs and could be waiting months.

This is true. When we bought our caravan our dealer said this. They are so busy with work they will give priority to their customers. They are not saying they won't do it though but as above, you will be the bottom of the list and warranty work isn't the fastest thing either. We had to have our awning rails replaced and it took about 7 months to get it done. We even took our van to get it done and they then said they had only 1 awning rail in and we're still waiting for the other??????

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Claire and Colin

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