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Topic: Excellent service from Coachman!

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gasmansteve

05/1/2017 at 6:33pm
Location: North Yorks
Outfit: Mazda CX5 AWD and Coachman VIP 545

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Hi guys
We recently had a problem with a faulty RCD on arrival at Chatsworth CC site on Boxing day. After being repaired by a first class caravan engineer called Warren from Total Caravan Services we thought it might be covered under warrenty and on returning home emailed our dealer with a copy of the repair receipt who then contacted Coachman and two days later a cheque for the full repair landed on my doormat no questions asked so full marks to Coachman who really have restored my faith in UK caravans because prior to getting our Coachman......:-((.
Happy new year
Steve

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Steve

Ray Clayton

05/1/2017 at 6:43pm
Location: Ilkeston. Derbyshire
Outfit: Disco 4 Unicorn Barcelona 4

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Hi Steve
We had a good experiance before Xmas, our Bailey had a broken roof light, on outer skin. Contacted yorkshire coast Caravans, in Bridlington & they sent a new one out, and local fitter to fit.
Sent invoice and also cheque in post within a couple of days.
No hassle or questions.
Seems they are good dealers around.

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Cheers
Ray

Discovery 4 & Bailey Barcelona 4

richardandjo2010

05/1/2017 at 7:40pm
Location: essex
Outfit: Swift Challenger 570

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That's always good and nice to hear someone praising a company or a supplier hope it didn't spoil your trip

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its our imperfections that makes us perfect

bofs

06/1/2017 at 6:24pm
Location: Cumbria
Outfit: Coachman VIP 520

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That's good to hear as we've ordered a new Coachman, delivery due in March. We hope not to have to put their customer service to the test but it's reassuring to hear of good experiences if things do go wrong.

Pickled Onion

06/1/2017 at 8:04pm
Location: Near Alton Towers
Outfit: Bailey+Burgundy+S7+H

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Quote: Originally posted by richardandjo2010 on 05/1/2017
That's always good and nice to hear someone praising a company or a supplier hope it didn't spoil your trip

I will second that, it is so refreshing to hear of good service for a change and hope that there will be lots more reported in 2017, or am I just an incurable optimist?

Dave.

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Never argue with an idiot, they will drag you down to their level and beat you on experience.
Mark Twain.

tango55

07/1/2017 at 1:32am
Location: Lichfield
Outfit: Coachman Amara 450

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I was talking to a person on a rally who owned a Coachman caravan about 6 years ago who wanted to install a square pop up roof vent but had no idea where the roof supports struts or wiring was located so he contacted Coachman customer service for the dimensions. Not knowing what their response would be they more than obliged as they sent him the corresponding blue prints of the roof construction which enabled him to fit the roof vent perfectly in the right place without any errors. Now that's what you call excellent customer service so full credit to Coachman Caravans once again.

bessie500

10/1/2017 at 12:44pm
Location: Lancashire
Outfit: Volvo X60 Coachman

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And that is why i'm on my 2nd coachman.....i wouldnt buy any other make

Bessie

tango55

10/1/2017 at 2:28pm
Location: Lichfield
Outfit: Coachman Amara 450

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Quote: Originally posted by bessie500 on 10/1/2017
And that is why i'm on my 2nd coachman.....i wouldnt buy any other make

Bessie

I'm on my 3rd Coachman and would be reluctant to change to another make as well.

misterg

10/1/2017 at 9:52pm
Location: East Midlands
Outfit: Coachman VIP 575.Santa Fe

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Wow! What a relief . I have just bought a new Coachman after endless problems with Bailey .The last straw was rotted damp floor which made it unusable for 9 months waiting for warranty work which they felt was not unreasonable.

Post last edited on 10/01/2017 23:32:26

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Mister G

Compressorman

04/2/2017 at 5:14am
Location: Swadlincote
Outfit: Coachman 545 VIP. 2015.

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I agree that it's nice to hear a good news story for a change.

I too own a new Coachman and they are the best van for sure.

But that's not difficult as the general build quality of most new vans is pants.

Don't want to spoil the good vibes of the thread and so leave it at that.

Coachman are very nice vans.

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