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Subject Topic: Glossop Caravans
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Message posted by sctait27/11/2017 at 10:25pm
Outfit:  ELDDIS 576     Location:  East midlands
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I was a bit worried reading the reviews about Glossop caravans but they proved to be very good & continue to do so. I purchased there ex demo Chatsworth 866.
Once I got it home & gave it a good look over I noticed a few minor issues As always its not the issues themselves but how they are resolved that determine good customer service & I have to say Glossop caravans excelled, without question apologised & they offered options to resolve & then kept to the promise to send all the items to resolve the issues I mentioned. I wouldn't hesitate in recommending Glossop caravans.
       

Message posted by Fortyfoot27/11/2017 at 10:41pm
Outfit:  Xtrail & Coachman Pastiche 560     Location:  West Yorkshire
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Quote: Originally posted by acesup1504 on 26/11/2017
I did feel some of there 2nd hand caravans were overpriced.


They have a van I am interested in and have seen it £2338 cheaper tonight. I will update if I go ahead.

Fortyfoot

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Message posted by chrisn728/11/2017 at 1:44pm
Outfit:  Bessacarr Cameo 625 2011     Location:  West Yorkshire
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Quote: Originally posted by Opensauce on 26/11/2017
Usual issue with pile’em high sell’em cheap merchants is that they do not have sufficient workshop facilities or skilled staff to service their large customer base. So problems with pre sale preparation & after sales service are likely to arise.



I took the precaution of having our van inspected, and arranged to meet the engineer, so he could point out to me anything I needed to know. On the day there were 3 columns of vans awaiting PDIs, each column having about 20 vans in - yep, 60 odd! Glossop knew there was to be an inspection, but still buried ours almost in the middle of this lot - making life as difficult as possible for the engineer. Being the customer I was able to get it extracted, but I feel certain this wouldn't have happened for the engineer on his own. It might all have been innocent of course...

Message posted by gray87128/11/2017 at 6:41pm
Outfit:  Swift Charisma 545 Ford Kuga AWD180bhp     Location:  west yorkshire
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Hi fortyfoot
I bought my van last year from Bawtry caravans got a good part ex deal & 12 month warranty on the purchase, just had some work done under warranty with no quibble
Also had some good advice and purchases of equipment from Pleasuretime caravans in Castleford
Graham

Message posted by acesup150429/11/2017 at 8:15am
Outfit:  None Entered     Location:  None Entered
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Quote: Originally posted by chrisn7 on 28/11/2017
Quote: Originally posted by Opensauce on 26/11/2017
Usual issue with pile’em high sell’em cheap merchants is that they do not have sufficient workshop facilities or skilled staff to service their large customer base. So problems with pre sale preparation & after sales service are likely to arise.



I took the precaution of having our van inspected, and arranged to meet the engineer, so he could point out to me anything I needed to know. On the day there were 3 columns of vans awaiting PDIs, each column having about 20 vans in - yep, 60 odd! Glossop knew there was to be an inspection, but still buried ours almost in the middle of this lot - making life as difficult as possible for the engineer. Being the customer I was able to get it extracted, but I feel certain this wouldn't have happened for the engineer on his own. It might all have been innocent of course...



I think some serious paranoia there IMO but one thing is does show is the level of trade a big caravan dealer does.

Out of interest did the engineer find much?

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Message posted by Opensauce29/11/2017 at 8:39am
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I see no paranoia. It is simply doing the maths. The price you pay for a discounted caravan is the likelyhood of poor pre sales preparation & poor after sales service simply because & as indicated the discounter does not have workshop space or staff to service their sales volume.

The caravan trade is not the car trade. You can buy a car cheap as you like anywhere in the country & get it serviced at your local franchise. Try doing that with your local caravan franchise they may say join the queue well behind our regular customers.

Message posted by Fortyfoot29/11/2017 at 9:13am
Outfit:  Xtrail & Coachman Pastiche 560     Location:  West Yorkshire
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Quote: Originally posted by gray871 on 28/11/2017
Hi fortyfoot
I bought my van last year from Bawtry caravans got a good part ex deal & 12 month warranty on the purchase, just had some work done under warranty with no quibble
Also had some good advice and purchases of equipment from Pleasuretime caravans in Castleford
Graham


Thanks Graham, it's good to know of other dealers. We have visited Bawtry but not Castleford, neither have vans we are interested in. I check them out online every few days. I think we have settled on the 544 layout as she insists she must have a good worktop, a sink drainer and a few other stipulations.

Fortyfoot


Message posted by acesup150429/11/2017 at 2:01pm
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Quote: Originally posted by Opensauce on 29/11/2017
I see no paranoia. It is simply doing the maths. The price you pay for a discounted caravan is the likelyhood of poor pre sales preparation & poor after sales service simply because & as indicated the discounter does not have workshop space or staff to service their sales volume.

The caravan trade is not the car trade. You can buy a car cheap as you like anywhere in the country & get it serviced at your local franchise. Try doing that with your local caravan franchise they may say join the queue well behind our regular customers.



Not your post Opensauce but the person quoting your post about his caravan being stuck right in the middle of all the pre inspection vans

Message posted by chrisn730/11/2017 at 12:21am
Outfit:  Bessacarr Cameo 625 2011     Location:  West Yorkshire
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Quote: Originally posted by acesup1504 on 29/11/2017
Quote: Originally posted by chrisn7 on 28/11/2017
Quote: Originally posted by Opensauce on 26/11/2017
Usual issue with pile’em high sell’em cheap merchants is that they do not have sufficient workshop facilities or skilled staff to service their large customer base. So problems with pre sale preparation & after sales service are likely to arise.



I took the precaution of having our van inspected, and arranged to meet the engineer, so he could point out to me anything I needed to know. On the day there were 3 columns of vans awaiting PDIs, each column having about 20 vans in - yep, 60 odd! Glossop knew there was to be an inspection, but still buried ours almost in the middle of this lot - making life as difficult as possible for the engineer. Being the customer I was able to get it extracted, but I feel certain this wouldn't have happened for the engineer on his own. It might all have been innocent of course...



I think some serious paranoia there IMO but one thing is does show is the level of trade a big caravan dealer does.

Out of interest did the engineer find much?



No paranoia I can assure you. To answer your question, the engineer found 40% damp in two hard to reach places. This was pointed out to the PDI staff at Glossop. This was 3 days before the planned collection date. The day before I got a call saying van is good to collect, so I ask if they found any damp and the answer was 'No'! So I remind them...and they go away to check. Next day on collection day, they ring 2 hours before hand over time to admit the damp and collection is off.

So you can see what would have happened without an inspection. This is why such care is required, even with 'respectable' dealers

Ultimately the van went back to Swift as the issue was an accepted problem with 2011 vans.




Message posted by sandgrounder5201/12/2017 at 10:06am
Outfit:  Swift Basecamp     Location:  Southport
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I haven't bought a van from Glossop but we did buy an awning from them and found them to be exceptionally helpful.
We have a Swift Basecamp which has the awning off the back. The bespoke Vango awning is huge and we were looking for a smaller alternative. Swift stated flatly that no other awning would fit. We, however, thought it must be worth a punt...
We phoned Glossop who invited us to bring the van over. They were then willing to unpack any awning we were interested in and try it on the van for us. A nice, young man came out and fitted it for us (just the rail, not pegged!) and we actually went for the first one they showed us.
I'm not sure what the etiquette for buying an awning normally is but I was very impressed.
They were also very friendly when we rolled up, helped us find somewhere to park the van, helped us turn it round, chatting about the van etc. (It was only our 2nd time out with a van so it made for a reassuring experience).

-------------
Mrs Pooter

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Message posted by Paul_B01/12/2017 at 7:43pm
Outfit:  Car & Caravan     Location:  Yorkshire
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The awning side is good the after sales side is hit n miss

Message posted by Andy Higham02/12/2017 at 11:26pm
Outfit:  Bailey Orion 430-4 & Mitsubishi PHEV     Location:  Bolton Lancs
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I bought my Kampa fiesta air from Glossop. when one of the air tubes developed a "slow puncture" a 2 minute phone call to Glossop resulted in a new tube being sent to me directly from Kampa within a week.

Message posted by touring couple n pe05/1/2018 at 3:25pm
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As with all dealers there are good and bad as there are with individual experiences.
With have dealt with them for over 20 years, buying a mixture of new and used vans.
There have been issues and these have been dealt with always with our full involvement in the process so we will definitely continue to give them our business

Message posted by path2005/1/2018 at 10:49pm
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We have bought caravans from Glossop Caravans, no problems whatsoever.

Message posted by kiters 5906/1/2018 at 10:42pm
Outfit:  Coachman platium pastiche 560 Santa Fe     Location:  northants
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We purchased our Coachman from them in 2010 we got a better deal than we were offered from Coachman direct, we had our first service by them & ever since we have used a local mobile service chap, no problem with having service done by mobile, I would use Glossop caravans again.


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