| Topic: Glossop Caravans
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Message posted by chrisn730/11/2017 at 12:21am
Outfit: Bessacarr Cameo 625 2011 Location: West Yorkshire
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Quote: Originally posted by acesup1504 on 29/11/2017
Quote: Originally posted by chrisn7 on 28/11/2017
Quote: Originally posted by Opensauce on 26/11/2017
Usual issue with pile’em high sell’em cheap merchants is that they do not have sufficient workshop facilities or skilled staff to service their large customer base. So problems with pre sale preparation & after sales service are likely to arise.
I took the precaution of having our van inspected, and arranged to meet the engineer, so he could point out to me anything I needed to know. On the day there were 3 columns of vans awaiting PDIs, each column having about 20 vans in - yep, 60 odd! Glossop knew there was to be an inspection, but still buried ours almost in the middle of this lot - making life as difficult as possible for the engineer. Being the customer I was able to get it extracted, but I feel certain this wouldn't have happened for the engineer on his own. It might all have been innocent of course...
I think some serious paranoia there IMO but one thing is does show is the level of trade a big caravan dealer does.
Out of interest did the engineer find much?
No paranoia I can assure you. To answer your question, the engineer found 40% damp in two hard to reach places. This was pointed out to the PDI staff at Glossop. This was 3 days before the planned collection date. The day before I got a call saying van is good to collect, so I ask if they found any damp and the answer was 'No'! So I remind them...and they go away to check. Next day on collection day, they ring 2 hours before hand over time to admit the damp and collection is off.
So you can see what would have happened without an inspection. This is why such care is required, even with 'respectable' dealers
Ultimately the van went back to Swift as the issue was an accepted problem with 2011 vans.