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Subject Topic: Service History
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Message posted by iank0107/10/2018 at 9:59am
Outfit:  Buccaneer Cruiser     Location:  Worcestershire
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Quote: Originally posted by saxo1 on 07/10/2018
A manufacturer guarantees a product and that guarantee applies to the product,using your statement if you bought an item direct from a manufacturer then you would have no redress.
Quote Which:
If you want to make a claim using your manufacturer guarantee or warranty, your route to claiming would be to your warranty provider, who is often the manufacturer."
saxo1


Surely that only applies if the manufacturer is also the supplier which is not the case with caravans.

Message posted by saxo107/10/2018 at 10:30am
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How would you get on if the dealer went bust if you couldn't claim against the manufacturer?
It doesn't make any difference whether it is a caravan or a microwave you can still claim against the manufacturer.
saxo1

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Message posted by iank0107/10/2018 at 10:52am
Outfit:  Buccaneer Cruiser     Location:  Worcestershire
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Quote: Originally posted by saxo1 on 07/10/2018
How would you get on if the dealer went bust if you couldn't claim against the manufacturer?
It doesn't make any difference whether it is a caravan or a microwave you can still claim against the manufacturer.
saxo1



Not what I was told when I use Which Legal Services when i had big issues with our caravan which was finally rejected. Are you saying Which Legal Services don't understand the legislation.
Perhaps you could direct me to the legislation that states you can claim from the manufacturer? If there is no legislation how would you go about enforcing a claim?

Message posted by saxo107/10/2018 at 11:35am
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The quote I posted was cut and pasted from the Which website.
you haven't answered the question "who would you claim against if the dealer went bust?"

https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product

saxo1

Message posted by iank0107/10/2018 at 11:45am
Outfit:  Buccaneer Cruiser     Location:  Worcestershire
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Quote: Originally posted by saxo1 on 07/10/2018
The quote I posted was cut and pasted from the Which website.
you haven't answered the question "who would you claim against if the dealer went bust?"

https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product

saxo1



You would not be able to claim against the manufacturer as the manufacturer would refer you to another dealership who would then do the work and claim off the manufacturer.
Have you actually taken advice from WLS and used them? I am going by what I was told by their solicitor so maybe I should go back to them and tell them that they are wrong?.

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Message posted by saxo107/10/2018 at 11:55am
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If you contacted the manufacturer then you are dealing with them not a dealer!
If the manufacturer refers you to another dealer they are honouring the manufacturers warranty as you would not have entered into a contract with the other dealership and as such have no rights with them.
saxo1

Message posted by The 2 Tops07/10/2018 at 1:34pm
Outfit:  Swift Challenger Sport 524 VW Carave     Location:  None Entered
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Quote: Originally posted by iank01 on 07/10/2018
Quote: Originally posted by The 2 Tops on 06/10/2018
Having to cancel and rebook service for year 1 due to snow and ice (purchase month was March), thinking ahead to years 3, 6 and 9, I did ask Swift if I could have another service in July (the month we don't take the van away) and have the critical date moved to July. It was refused.
Bertie.



What is a warranty? It carries no weight in law! The warranty is between Swift and the dealer and not between the consumer and the Swift. If Swift refuses to honour the warranty work, that is not your problem as your contract is between the dealer and yourself and no one else. No where in legislation does it state that in order for the legislation to be effective the unit has to be serviced annually. As long as it is serviced regularly which could be every 2 years and kept in a roadworthy condition there should not be an issue.



My swift handbook specifically spells out the rules as I previously wrote. And the contract is not between my dealer and myself. Since purchase I have never taken the van back to the dealer. When I had water ingress problems at 18 months, my independent (Swift approved) service department and Swift dealt with the repair under warranty.
Bertie.

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The 2 Tops

Message posted by misterg08/10/2018 at 1:00pm
Outfit:  Coachman VIP 575.Santa Fe     Location:  East Midlands
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I am surprised about the 2 tops post.That is different to my experience.
I had a lot of problems with a new Bailey,from Robinsonís of Chesterfield,all pretty much bang to rights warranty.
The dealer said Bailey refused warranty on excess noseweight but the dealer would do the work for about £500.Eventually Trading Standards got involved and said it was the dealers responsibility as they ,not Bailey, had sold it to me. The makers warranty is for the dealer to get reimbursed.


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Mister G


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