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Topic: Swift Basecamp

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abarker57

03/6/2019 at 9:04pm
Location: None Entered
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Bought a Basecamp Plus new last July. Lost count how many issues we've had since but culminated in the solar panel flying off the roof on a busy motorway and just missing the windscreen of a following van - could have been horrific. The driver and passenger of the van were shaken and the police had to arrange for the panel to be cleared from the busy M65.
Swifts response to this and the numerous other issues has been polite but completely underwhelming, considering the seriousness of the latest incident.
We were without the van for nearly 2 months whilst Glossop Caravan worked with Swift to resolve this and the numerous other issues.
Turns out (after 6 weeks with Glossop) that the solar panel windshield was not fitted. SO PLEASE CHECK THIS ON YOUR VAN.
Swift's compensation was £300 towards our next service so long as taken before end July 2019...it's only just come back from Glossop Caravans so we'll be passing on this extremely generous offer!!??

sandgrounder52

08/6/2019 at 10:10am
Location: Southport
Outfit: Swift Basecamp

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I also have a Swift Basecamp. I am sorry to hear about your problem. It must have been very distressing, especially on a motorway.
Are you a member of the Swift Basecamp Owners’ Group on Facebook? It’s a very active group with over 800 members. I took the liberty of relaying a shortened version of your experience but I am sure they would be interested in hearing about it first hand.

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Mrs Pooter

abarker57

09/6/2019 at 5:02pm
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Thanks for re-posting on Facebook Mrs Pooter. I'm not really a Facebooker but have posted the details of this, as suggested. Hopefully your windshield is in place!!

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