I cancelled a week on a ccc site after having a heart attack,I gave them 4 weeks notice but still lost my deposit,many sites given 4 days notice return the deposit,ccc sites arnt cheap and you pay over £40 to be a member, I am starting to think is it worth being a member.
I cancelled my 4-night trip in June 2021 over 4 weeks away yesterday and got my deposit back.
DK
------------- Apple The Campervan - A Van For Work, Rest & Play!
- 2027: ? NL+DE+FR
- 2026: FR+DE
- 2025: 17/77
'24: 10/49; '23: 9/47;'22: 8/46; '21: 9/34
* Ex-tenter
* Treat life events like a dog: if you can't eat it, play with it or hump it, p1$$ on it and walk away!
Quote: Originally posted by bnmuk on 22/5/2021
Il phone them,thank you
How did you cancel if you did not phone them, as that's only option I know?
DK
------------- Apple The Campervan - A Van For Work, Rest & Play!
- 2027: ? NL+DE+FR
- 2026: FR+DE
- 2025: 17/77
'24: 10/49; '23: 9/47;'22: 8/46; '21: 9/34
* Ex-tenter
* Treat life events like a dog: if you can't eat it, play with it or hump it, p1$$ on it and walk away!
I did phonr to cancel, thats how knew i lost the deposit, just checked and you have to give 30 days notice, i only gave 25 days notice, i still think 30 days notice is to much
Quote: Originally posted by bnmuk on 22/5/2021
I cancelled a week on a ccc site after having a heart attack,I gave them 4 weeks notice but still lost my deposit,many sites given 4 days notice return the deposit,ccc sites arnt cheap and you pay over £40 to be a member, I am starting to think is it worth being a member.
Losing the deposit does seem a little mean if you ask me. Under your circumstances.
Seems very little compassion on the CCC site there!
Get well soon, all the very best👌
Quote: Originally posted by bnmuk on 22/5/2021
I did phonr to cancel, thats how knew i lost the deposit, just checked and you have to give 30 days notice, i only gave 25 days notice, i still think 30 days notice is to much
Would it be possible to move your booking to a future date instead?
I have only ever lost the deposit on one booking many years ago when I cancelled the day before arrival due to unforeseen circumstances, and did not think about requesting it to be moved instead, DOH!
DK
------------- Apple The Campervan - A Van For Work, Rest & Play!
- 2027: ? NL+DE+FR
- 2026: FR+DE
- 2025: 17/77
'24: 10/49; '23: 9/47;'22: 8/46; '21: 9/34
* Ex-tenter
* Treat life events like a dog: if you can't eat it, play with it or hump it, p1$$ on it and walk away!
The CC&C is a shambles nowadays. Having to phone to cancel or amend is archaic. Especially as at present when they are all sat at home in their PJ's, cramming donuts. I think they have lost sight of their customers needs. Its a shame, as it was a much better and easy-going club than the CAMC to belong to. Not any more.
Quote: Originally posted by bnmuk on 22/5/2021
I cancelled a week on a ccc site after having a heart attack,I gave them 4 weeks notice but still lost my deposit,many sites given 4 days notice return the deposit,ccc sites arnt cheap and you pay over £40 to be a member, I am starting to think is it worth being a member.
First of all, I wish you a speedy recovery and hope you will be able to go touring again when you are able to. I'm absolutely appalled at reading this. Having read subsequent posts and reading that you cancelled 25 days beforehand, instead of the "required" 30 days, surely in the circumstances you should have got your deposit back. I'd ring them and explain the situation again, if they are the "friendly club" as they claim they are, I'd expect them to be sympathetic. Surely with 25 days notice, they will be able to sell your pitch again, with UK staycations pitches are at a premium, we're forever reading about people wanting to book pitches and not being able to do so.
It's sad that you have to deal with this in your current state of health, I hope you are making a good recovery. There seems to be very little flexibility in the way that the C&CC deal with such circumstances. I think I would put it in writing explaining the circumstances and see if they are more sympathetic using that route. I assume you would be happy to move the booking to a later date, perhaps another thing to explore.
I would write directly to Director General, Sabina Voysey or Director of Operations, Darren Whittington and explain your situation. Sometimes a letter to a named person at the top has more impact that just writing/speaking to a general person in customer services.
Thank for your replìes, unfortunately since I came out of hospital I've been having severe breathing problems,and my pulse and blood pressure is very low, some is the tablets I'm on that are being changed but having more tests done including a ECG tomorrow, normally I would phone them up but where I am now I don't have the energy to bother,I am more concerned about getting my breathing right and getting away again,
Quote: Originally posted by bnmuk on 23/5/2021
Thank for your replìes, unfortunately since I came out of hospital I've been having severe breathing problems,and my pulse and blood pressure is very low, some is the tablets I'm on that are being changed but having more tests done including a ECG tomorrow, normally I would phone them up but where I am now I don't have the energy to bother,I am more concerned about getting my breathing right and getting away again,
Had similar issue to you, but not from heart attack. I emailed people if I had issues or got OH to speak to them to resolve any issues.
A day of all things motorhome and campervan. The show is held both in the main indoor arena and across the grounds. Catering, hot drinks and food options are available. Easy access to the site and free parking included. Win one of five pairs of day tickets
Topic: Ccc cancellation
via mobile 22/5/2021 at 7:59am
