Home

   Log in or Register



Insurance Quotes
forums Campsite Search Comp Directory tips virtual brochure Profile
Tent and Awning Reviews Competitions Caravans and Motorhomes For Sale Shopping Diary Contact Us

Advertisement

Message Forums

Welcome Guest Register Login Search The Forum Posts Since Last Visit
 Reception - All Forums
  Caravans and Caravanning
Share   Post on X / Twitter  Share on Facebook  Email  Printer Friendly Version Print
Subject Topic: The Careavan Man; very disappointing Post Reply Post New Topic
29/4/2022 at 4:51pm
 Location: South East UK
 Outfit: Bailey Pursuit Caravan
View LittleSole's Profile View Profile   Reply to LittleSole Reply   Quote LittleSole Quote  
Joined: 22/1/2007

Gold Member
Gold Member

Forum Posts:   299

Site Reviews Total: 5
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 2  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 2

We’ve used Graham Moller / The Careavan Man, Uxbridge (found his details on here quite a while ago) for a few previous services on our Bailey Caravan; he’s Bailey approved and comes to the house.

He’s not brilliant at communication (uses email) but otherwise all has been fine. Got on quietly with his work, enjoyed cups of tea and chatted a little about the caravan, his caravan, and his late dog.

We booked him this Spring with everything booked and acknowledged by email.

NEVER TURNED UP and no contact before or afterwards to let us know.

I sent an email = no reply. We worried maybe he was quite ill, had a family or whatever issue or even maybe had died!

However, as he does get some quite negative reviews (2.3 out of 5 on Google) I decided to try and find out. The day after he failed to turn up for our caravan service I sent him an email inquiry from a friend’s email address, asking if he was available to do a Service. He very promptly replied and said he was available. Obviously alive and kicking.

With £220 plus for one day’s work servicing a caravan he obviously earns sufficient for whatever he needs, and it would seem he doesn’t bother about his reputation or about his customers.

Anyone else had problems with him?


29/4/2022 at 9:20pm
 Location: Lichfield
 Outfit: Coachman Amara 450
View tango55's Profile View Profile   Reply to tango55 Reply   Quote tango55 Quote  
Joined: 15/5/2008

Diamond Member
Diamond Member

Forum Posts:   9580

Site Reviews Total: 23
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 3  
Site Reviews 2021: 1  
Site Reviews 2020: 0  
Site Reviews 2019: 4  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 11
Site Nights 2021: 3
Site Nights 2020: 0
Site Nights 2019: 24
Site Nights 2018: 0

I would consider that £220 for a caravan service is way over priced anyway as I pay just over half of that to my service engineer who has never let me down in the past 6 years. Once bitten twice shy as they say so my advice would be to look elsewhere. It's his loss at the end of the day and a bleak future for him if he treats the majority of customers this way.


Discounted Insurance Quotes for UKCampsite.co.uk visitors! Up to 12.5% off!
UKCampsite.co.uk users are rewarded with up to 12.5% off Caravan Guard touring caravan insurance, folding camper and trailer tent insurance, and 5% off motorhome and campervan insurance. Static caravan insurance is also available. Get an online quote now

30/4/2022 at 6:19am
 Location: Luton (no jokes plea
 Outfit: Coachman and Hyundai
View Mrs. Bonce's Profile View Profile   Reply to Mrs. Bonce Reply   Quote Mrs. Bonce Quote  
Joined: 05/6/2006

Diamond Member
Diamond Member

Forum Posts:   12488

Site Reviews Total: 372
Site Reviews 2024: 9  
Site Reviews 2023: 26 
Site Reviews 2022: 37 
Site Reviews 2021: 26 
Site Reviews 2020: 11 
Site Reviews 2019: 30 
Site Reviews 2018: 31 
Site Nights 2024: 54
Site Nights 2023: 119
Site Nights 2022: 154
Site Nights 2021: 140
Site Nights 2020: 63
Site Nights 2019: 132
Site Nights 2018: 134

We used to use him for servicing/repairs. had various issues, now use Mark Caravan Medic from Milton Keynes who at least is reliable.


30/4/2022 at 9:43am
 Location: 
 Outfit: 
View blueexpo97's Profile View Profile   Reply to blueexpo97 Reply   Quote blueexpo97 Quote  
Joined: 07/2/2009

Diamond Member
Diamond Member

Forum Posts:   9698

Site Reviews Total: 24
Site Reviews 2024: 0  
Site Reviews 2023: 1  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 2
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

I take it you have added to the Google reviews?

-------------
XVI yes?

As well is two words!
How does a sage know everything about everything? or does he? or does he just think he does?
Remember, if you buy something you bought it, not brought it.


30/4/2022 at 11:57am
 Location: South East UK
 Outfit: Bailey Pursuit Caravan
View LittleSole's Profile View Profile   Reply to LittleSole Reply   Quote LittleSole Quote  
Joined: 22/1/2007

Gold Member
Gold Member

Forum Posts:   299

Site Reviews Total: 5
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 2  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 2

Quote: Originally posted by blueexpo97 on 30/4/2022
I take it you have added to the Google reviews?



Most certainly shall do.

-------------
LittleSole


Advertisement



30/4/2022 at 1:05pm
 Location: SHEFFIELD
 Outfit: Coachman laser RangeRover Sport4.4
View kevin-t's Profile View Profile   Reply to kevin-t Reply   Quote kevin-t Quote  
Joined: 07/9/2010

Gold Member
Gold Member

Forum Posts:   358

Site Reviews Total: 3
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 2  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 21
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0


Not defending his actions, or the lack of them. (Your caravan man )
However I had my caravan guy up to my van a couple of weeks ago. Great guy, Very reliable also. Steve from south of Sheffield. Changed me four wheel bearings.
He was telling me that he could work 20 hours per day seven days per week, and still not catch up with orders !!
Staycations, new caravaners etc.etc.

Seems these guys are in growing demand.....


30/4/2022 at 2:23pm
 Location: South East UK
 Outfit: Bailey Pursuit Caravan
View LittleSole's Profile View Profile   Reply to LittleSole Reply   Quote LittleSole Quote  
Joined: 22/1/2007

Gold Member
Gold Member

Forum Posts:   299

Site Reviews Total: 5
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 2  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 2

Quote: Originally posted by kevin-t on 30/4/2022

Not defending his actions, or the lack of them. (Your caravan man )
However I had my caravan guy up to my van a couple of weeks ago. Great guy, Very reliable also. Steve from south of Sheffield. Changed me four wheel bearings.
He was telling me that he could work 20 hours per day seven days per week, and still not catch up with orders !!
Staycations, new caravaners etc.etc.

Seems these guys are in growing demand.....



I don't think that's pertinent here!
The Careavan Man accepted my booking; in fact he chose the date. He wasn't pressured by me and could simply have said he was too busy (if that was the case). If he later found he was too busy to honour the booking he'd made a simple email telling me that would have taken him just 5 minutes.



-------------
LittleSole


30/4/2022 at 3:26pm
 Location: London
 Outfit: Lunar Cosmos 524
View Monty15's Profile View Profile   Reply to Monty15 Reply   Quote Monty15 Quote  
Joined: 17/9/2015

Diamond Member
Diamond Member

Forum Posts:   2190

Site Reviews Total: 1
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 1  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 6
Site Nights 2018: 0

The Careavan Man reviews on AWS (Approved Workshop Scheme) website tell of much the same tale, good in what he does when he does it, but rather unreliable, rated 87 out of 100!

I did consider him to service my van, but his poor rating and reviews put me off, ended up using Towfix (Paul Sewell) with 99 out of 100 and glowing reviews, he certainly didn't disappoint in any aspect from my experience and the high rating and great reviews were well justified.

The Careavan Man is not likely to be even a second choice for me after your experience. No excuse for not letting you know he couldn't make it. I have to pre-book the service bay on my storage site and travel 45min to get there, so wouldn't be at all tolerant of a no show!


30/4/2022 at 5:26pm
 Location: South East UK
 Outfit: Bailey Pursuit Caravan
View LittleSole's Profile View Profile   Reply to LittleSole Reply   Quote LittleSole Quote  
Joined: 22/1/2007

Gold Member
Gold Member

Forum Posts:   299

Site Reviews Total: 5
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 2  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 2

Quote: Originally posted by Monty15 on 30/4/2022

The Careavan Man is not likely to be even a second choice for me after your experience. No excuse for not letting you know he couldn't make it. I have to pre-book the service bay on my storage site and travel 45min to get there, so wouldn't be at all tolerant of a no show!




Not as much trouble as letting you down would be ... but we weren't happy to have removed our caravan cover (not such an easy task for us now we are older [and I am not very tall!]) and we removed a heap of items from inside the caravan which we thought might be in his way.
Also, he had arranged with Bailey to get some replacement trim on warranty as the original has gone mouldy and come unstuck; we now have the dilemma that his 'no sure' has left us outside the time frame for the service to continue to verify the warranty. He knew this too.

-------------
LittleSole


via mobile 01/5/2022 at 6:03am
 Location: Yorkshire
 Outfit: None Entered
View lidds0's Profile View Profile   Reply to lidds0 Reply   Quote lidds0 Quote  
Joined: 24/8/2009

Diamond Member
Diamond Member

Forum Posts:   4480

Site Reviews Total: 54
Site Reviews 2024: 4  
Site Reviews 2023: 10 
Site Reviews 2022: 1  
Site Reviews 2021: 4  
Site Reviews 2020: 1  
Site Reviews 2019: 0  
Site Reviews 2018: 8  
Site Nights 2024: 18
Site Nights 2023: 48
Site Nights 2022: 20
Site Nights 2021: 9
Site Nights 2020: 2
Site Nights 2019: 0
Site Nights 2018: 8

Quote: Originally posted by LittleSole on 30/4/2022
Quote: Originally posted by Monty15 on 30/4/2022

The Careavan Man is not likely to be even a second choice for me after your experience. No excuse for not letting you know he couldn't make it. I have to pre-book the service bay on my storage site and travel 45min to get there, so wouldn't be at all tolerant of a no show!




Not as much trouble as letting you down would be ... but we weren't happy to have removed our caravan cover (not such an easy task for us now we are older [and I am not very tall!]) and we removed a heap of items from inside the caravan which we thought might be in his way.
Also, he had arranged with Bailey to get some replacement trim on warranty as the original has gone mouldy and come unstuck; we now have the dilemma that his 'no sure' has left us outside the time frame for the service to continue to verify the warranty. He knew this too.



Did you contact him to ask what he'd let you down and state his lack of communication and no-show has potentially compromised your warranty situation? Maybe also direct him to this thread via a link, let him know his poor service has been brought to the attention of other campers, you might get a get some response then?

I actually thought you'd misspelt 'Caravan' until I googled and found the business name really is Careavan Man... ironic really, when it seems he couldn't care less about keeping his customers updated and informed. As you rightly say,it's the lack of communication that's the issue here.


Advertisement



01/5/2022 at 6:54am
 Location: Luton (no jokes plea
 Outfit: Coachman and Hyundai
View Mrs. Bonce's Profile View Profile   Reply to Mrs. Bonce Reply   Quote Mrs. Bonce Quote  
Joined: 05/6/2006

Diamond Member
Diamond Member

Forum Posts:   12488

Site Reviews Total: 372
Site Reviews 2024: 9  
Site Reviews 2023: 26 
Site Reviews 2022: 37 
Site Reviews 2021: 26 
Site Reviews 2020: 11 
Site Reviews 2019: 30 
Site Reviews 2018: 31 
Site Nights 2024: 54
Site Nights 2023: 119
Site Nights 2022: 154
Site Nights 2021: 140
Site Nights 2020: 63
Site Nights 2019: 132
Site Nights 2018: 134

One of our roof vents broke, he said he would order one and fit it. Waited ages, then he said that the one he ordered was damaged...took it to our local dealer in the end. No more uncaring Careavan Man.He probably never even ordered it.


01/5/2022 at 10:05am
 Location: Worcestershire
 Outfit: Buccaneer Cruiser
View iank01's Profile View Profile   Reply to iank01 Reply   Quote iank01 Quote  
Joined: 30/6/2004

Diamond Member
Diamond Member

Forum Posts:   3995

Site Reviews Total: 4
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 1  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 10
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Quote: Originally posted by LittleSole on 30/4/2022
Not as much trouble as letting you down would be ... but we weren't happy to have removed our caravan cover (not such an easy task for us now we are older [and I am not very tall!]) and we removed a heap of items from inside the caravan which we thought might be in his way.
Also, he had arranged with Bailey to get some replacement trim on warranty as the original has gone mouldy and come unstuck; we now have the dilemma that his 'no sure' has left us outside the time frame for the service to continue to verify the warranty. He knew this too.



As he broke the contract and as a result your warranty has lapsed, if you have any further warranty issues he may be responsible for ensuring that the warranty work is done. Keep all paperwork etc regarding the failed appointment as it may help at some point in the future.
You could also contact the manufacturer and offer proof of the circumstances and request an extension. Worth a try!


01/5/2022 at 2:56pm
 Location: South East UK
 Outfit: Bailey Pursuit Caravan
View LittleSole's Profile View Profile   Reply to LittleSole Reply   Quote LittleSole Quote  
Joined: 22/1/2007

Gold Member
Gold Member

Forum Posts:   299

Site Reviews Total: 5
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 2  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 2

Quote: Originally posted by lidds0 on 01/5/2022

Did you contact him to ask what he'd let you down and state his lack of communication and no-show has potentially compromised your warranty situation? Maybe also direct him to this thread via a link, let him know his poor service has been brought to the attention of other campers, you might get a get some response then?

I actually thought you'd misspelt 'Caravan' until I googled and found the business name really is Careavan Man... ironic really, when it seems he couldn't care less about keeping his customers updated and informed. As you rightly say,it's the lack of communication that's the issue here.




I did indeed contact him by email the evening of his no-show, initially to elicit any acceptable reason he might have had for not turning up. He did not reply. I tried telephoning him but just got his answer-machine and got no return call (it seems from other reviews he never returns calls). It was subsequent to this that I used a friend's name and email to make contact and find out if he really did have an acceptable excuse; he responded immediately to 'her' inquiry offering a service date in the very near future. Obviously still able to use his email.
So he could communicate if he chose to.

He was well aware our service was booked only just within the 6 week deadline to maintain the warranty ... we had discussed it.


-------------
LittleSole


01/5/2022 at 3:03pm
 Location: South East UK
 Outfit: Bailey Pursuit Caravan
View LittleSole's Profile View Profile   Reply to LittleSole Reply   Quote LittleSole Quote  
Joined: 22/1/2007

Gold Member
Gold Member

Forum Posts:   299

Site Reviews Total: 5
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 2  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 2

Quote: Originally posted by iank01 on 01/5/2022

As he broke the contract and as a result your warranty has lapsed, if you have any further warranty issues he may be responsible for ensuring that the warranty work is done. Keep all paperwork etc regarding the failed appointment as it may help at some point in the future.
You could also contact the manufacturer and offer proof of the circumstances and request an extension. Worth a try!



Thank you, keeping all the emails is a very worthwhile idea.

I shall contact Baileys (he is indeed a Bailey Approved Service Engineer), however I am not very hopeful of a helpful response ... during the first lockdown our service was due and as we were 'shielding' due to underlying health issues I contacted Baileys and asked if they would allow the time-frame for that service be extended; their response was it was not something they would consider!


03/5/2022 at 4:50pm
 Location: 
 Outfit: 
View Mick S.'s Profile View Profile   Reply to Mick S. Reply   Quote Mick S. Quote  
Joined: 18/8/2004

Diamond Member
Diamond Member

Forum Posts:   3499

Site Reviews Total: 37
Site Reviews 2024: 0  
Site Reviews 2023: 1  
Site Reviews 2022: 1  
Site Reviews 2021: 4  
Site Reviews 2020: 4  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 3
Site Nights 2022: 6
Site Nights 2021: 16
Site Nights 2020: 17
Site Nights 2019: 0
Site Nights 2018: 0

Bad PR and/or communication is unforgivable. Theres no excuse for it. But if hes stupid enough to think theres a never-ending supply of 'suckers' out there ready to pay him over the odds if he can be bothered to turn up, it will tail off at some point, then he'll be struggling.

We were having a lunchtime drink one Saturday near a site we were staying a few years back. There were maybe 8 people from the site in there. Then a bloke came in and met his mate. This bloke was apparently a local caravan mobile engineer. He told his mate, and anyone else that could hear - which was most of the bar, that he had just got a call from another nearby site from a bloke that was desperate to get away, but had broken his jockey wheel - and could he help him.
Engineer guy then says he sacked the bloke off, on account of Saturday afternoons was his 'beer time'. At this, all the caravan folk are gobsmacked, looking at each other, and then to cap it off, he walks around everyone handing out his business cards.
Suffice to say, every single one was left on the tables. What a pillock!



In order to post a reply you will need to register, or if already registered please log in here

Prev       Next
Quick Links - All Forums - Caravans and Caravanning - Top of Page

Printer Friendly Version Printable version      Share   Post on X / Twitter  Share on Facebook  Email


Latest News, Discounts and Competitions  see all...














2713 Visitors online !

Free UKCampsite.co.uk Window Sticker  -  Recommend to Friend  -  Add a Missing Campsite

[Message Forums]  [Caravan Sites & Camping]  [Company Listings]  [Features / Advice]  [Virtual Brochure]  [Shop!]
[Reception]  [Competitions]  [Caravans & Motorhomes For Sale]  [Event Diary]  [Contact Us]  [Tent Reviews



Please note we are not responsible for the content of external sites & any reviews represent the author's personal view only. Please report any error here. You may view our privacy and cookie policy and terms and conditions here. All copyrights & other intellectual property rights in the design and content of this web site are reserved to the UKCampsite.co.uk © 1999 - 2024


Advertisement



Advertisement



Advertisement