| Employer's Name: Trossachs Holiday Park | Location: Perthshire |
Trossachs Holiday Park, Gartmore, Stirling. Full time, Monday to Friday.
ABOUT THE ROLE
The Park Administrator & Operations Assistant keeps Trossachs Holiday Park running smoothly day to day. You are the person who makes sure the cleaners know which units are turning over, the grounds team has what it needs, guests and owners get a quick answer, and the week ahead is planned before it arrives.
It is a hands-on, varied role at the centre of the park. You will work alongside the Park Co-Ordinator, the Head Groundsman, the cleaning team and the lettings function, and report to the Head of Operations at head office. One week you might be organising a changeover rota and chasing a contractor; the next you might be walking the park with a new owner or pulling together the occupancy figures for the month.
Job title: Park Administrator & Operations Assistant
Based: Trossachs Holiday Park, Gartmore, Stirling, FK8 3RR
Reports to: Head of Operations
Works closely with: Park Co-Ordinator, Head Groundsman, cleaning team, lettings
Hours: Full time, 40 hours per week, Monday to Friday
MAIN RESPONSIBILITIES
Cleaning and lettings
Plan the weekly changeover schedule from the bookings and share it with the cleaning team so every unit is ready on time
Check the daily cleaning and laundry checklists are completed and filed, and keep the stock of linen, welcome packs and consumables topped up
Carry out spot checks of let units before guests arrive and deal with anything that is not right
Log damage, missing items and maintenance faults found during cleans and see them through to a fix
Keep booking records, arrival and departure lists and key handovers accurate and up to date
Help with check-in and check-out on busy days and handle guest questions and problems during their stay
Grounds and maintenance
Keep the park job tracker current: raise jobs, set priorities with the Head Groundsman and chase them to completion
Book and meet contractors (gas, electrical, drainage, decking, siting) and make sure work is signed off and recorded
Co-ordinate caravan and lodge deliveries, siting days and plot preparation so nothing is left waiting
Carry out routine checks of play areas, roads, lighting and communal buildings and report hazards
Help keep the park`s health and safety records, risk assessments and testing certificates up to date
Customers and owners
Be a friendly first point of contact in the office for owners, guests and visitors
Handle owner queries on site fees, services, decking, skirting and plot issues, and escalate anything contractual to the Head of Operations
Walk new owners around the park, explain how things work and make sure their first weeks go well
Log and follow up complaints so every one gets a response and a resolution
Support park events such as Trossachs Fest with planning, set-up and on-the-day running
Planning and administration
Keep the weekly and monthly park calendar: changeovers, deliveries, contractor visits, events and staff rotas
Pull together occupancy, cleaning and maintenance figures for the weekly report to head office
Order supplies and keep an eye on costs against budget
Maintain park paperwork, filing and systems so information is easy to find
Spot where things could run better and suggest practical improvements
A TYPICAL WEEK
Monday: Changeover day. Confirm the cleaning rota, check departures and arrivals, spot check units, deal with anything flagged over the weekend
Tuesday: Walk the park with the Head Groundsman, update the job tracker, book contractors, chase outstanding work
Wednesday: Owner queries and admin: site fee questions, decking requests, paperwork, supplier orders
Thursday: Plan the week ahead: deliveries, siting days, events, rotas. Prepare the figures for the weekly report
Friday: Changeover day again. Make sure every unit is guest-ready and the weekend team has what it needs
Weekends: Off, apart from the occasional park event by arrangement. The weekend team has the arrivals list and your handover notes
PERSON SPECIFICATION
Essential
Experience in an operational, co-ordination or front-of-house role, ideally in hospitality, holiday parks, property or facilities
Organised and calm under pressure, able to juggle several things at once without dropping any
Confident dealing with the public, including owners with a complaint, and able to stay friendly and professional
Comfortable with Excel, email and booking or job tracking systems, and happy to learn new ones
Practical and willing to get stuck in, whether that is checking a unit, moving linen or meeting a contractor in the rain
Good written English for emails, records and reports
Full UK driving licence
Desirable
Experience on a holiday park or in holiday lettings
Knowledge of basic health and safety requirements and record keeping
Experience supervising or scheduling a small team
First aid certificate
Local to the Trossachs or Stirling area
TERMS
Contract: Permanent, full time
Hours: 40 hours per week, Monday to Friday. Occasional weekend cover for events by arrangement, with time back
Pay: [£ per year]
Holiday: 28 days per year including bank holidays, taken mainly outside the main season
Pension: Workplace pension in line with auto-enrolment
Other: Uniform provided. Training in the park`s systems, health and safety and first aid where needed. Use of park facilities
Start date: [to confirm]
HOW TO APPLY
Send a CV and a short note on why the role appeals to Ian Robertson, Head of Operations, at [email protected].
|
| Salary: 15ph | Ask for: Ian Robertson |
|
| Applications close on: 30 November 2026
|
Ad placed: 15 October 2026
|
Please use this form to respond to this vacancy advert (or telephone 07403254732)
If the employer has asked for a CV, please complete this form initially, they will then respond with an email address to forward your CV to
| |
|
|
