Quote: Originally posted by geoff+emmy on 07/5/2014
Think of it this way a full service including damp check would be more than the 299 I would ask what their service entails and its hopefully more than the PDI they fobbed me off with ...and then that way the warranty is free however limited..
PS you will require levelling blocks for lady Heyes..
Quote: Originally posted by LightFantastic on 07/5/2014
Quote: Originally posted by iank01 on 07/5/2014Do you have any concept of SOGA...
Yes I do, seeing as I've had to have it enforced, through the Small Claims Court.
Quote: Originally posted by iank01 on 07/5/2014...you do NOT have to go to court to make a claim?
You do if you want to have the SOGA enforced!! You can go into a dealer/shop/company reciting the SOGA to them until you're blue in the face, but if they tell you to "Do one" or refuse to address the problems then you have to go through the courts. The SOGA is there so that when you do you go to court, there is legalisation there to assist you and act as a basis for a ruling to be made by the judge.
Quote: Originally posted by iank01 on 07/5/2014Are you linked to the dealership in any way?
No, not in any way, shape or form. Nothing to do with the industry whatsoever, other then end purchaser of goods.
Quote: Originally posted by iank01 on 07/5/2014As stated previously warranty is not worth the paper it is written as SOGA over rides any warranty.
No it doesn't! It doesn't override any warranty! It's there as consumer law to help/protect you when things go wrong/faulty and the company fails to address them.
I'll ask the question again. If you seem to think that the SOGA overrides any warranty and warranties aren't worth the paper the are written on, then why on earth did you accept a 'free' warranty from your dealer?
A warranty is a goodwill gesture and SOGA definitely over rides any warranty as SOGA is law! If you are unsure please ask your local Trading Standards. Again a warranty is a worthless piece of paper.
This is what the warranty says. What do you guys think?
STEWART LONGTON CARAVANS
Warranty Policy
External Equipment
Body Leaks ( Water Ingress cover expires when the caravan is 15 years )
Water Ingress through any permanently sealed seam or joint, being part of the original manufacturers'
construction.
Braking Systems
All mechanical linkage, backing plates, actuators, drums and shoes.
(Exclusions: This policy does not cover damage to brake drums, shoes or any other faults caused through misuse of the braking system.)
Suspension
Springs, Hangers, Shackle Pins, Bushes, Shock
Absorbers, and Mouldings.
Towing Mechanism
All mechanical components fitted to Caravans (Excluding Electrics)
Internal Equipment
Auxiliary Electrics
Mains hook-up input connector, ECLB, Battery Charger and Distribution unit, Interior Lighting Units (Excluding Bulbs and Wiring).
Cassette Toilet
The Cassette Toilet is covered. (Excluding seats, Valves and Glands).
Cooker
The Cooker Unit including Burners, Grill, Oven and Flame failure device and Igniter.
Fridge
Door Seal, Condenser, Gas Control Valve, Gas Igniter, Flame failure device, 12 and 240v Selector Switches, 12 and 240v Heater Elements, Gas Thermostat, 240v Thermostat, 240v Temperature Control Switch.
Heating System
Thermostat, Motor, Switches, Control Unit, Gas Heater, Flame failure device, Igniter (Including ducting and fitting).
Water System
Water Heater (Gas or Electric) Fresh Water Tank, Waste Water Tank, Water Pump, Water Gauges.
THIS WARRANTY POLICY COVERS STANDARD MANUFACTURER FITTED EQUIPMENT ONLY. RETROSPECTIVE FITTED ACCESORIES/EQUIPMENT BY PREVIOUS OWNERS ARE NOT COVERED UNDER THIS AGREEMENT, THIS INCLUDES MOTOR MOVERS, SATELITE DISHES, T.V’S,CD PLAYERS, EXTERNAL AERIALS, AND AWNINGS.
Specific Exclusions:
Tyres, Batteries, Gas Bottles, Glass, Paint, Brightwork and all similar trim and finish.
Soft furnishings, Carpets, Floor Coverings, Work Surfaces and all similar decor.
Windows, Window Catches, Stays and associated fittings. Adjustment of Blinds, Hinges, Catches, Stays and Doors. Replacement of Bulbs, Fluorescent Tubes, LED’s, Fuses and Electrical
connections. A-Frame Covers and Wheel Spats. Frost Damage to water systems.
Entertainment, Communications Systems and connected equipment. Normal wear and tear,
Servicing items and other components subject to routine maintenance, including ALko Stabiliser Pads.
MICROWAVES AND CD PLAYERS ARE NOT WARRANTED
If a part is no longer available, it will be the insurers responsibility for the cost of the original failure only and not the cost of the replacement unit.
------------- Kirsten :0)
May 14- The Plassey, North Wales
June 14- Lady Heyes, Frodsham
June 14- Plassey, North Wales
July 14 Tyn y Mur, Abersoch
Aug 14-Plassey North Wales
Aug 14- Loch Ken, Dumfries& Galloway
Nov 14- Plassey North Wales
Quote: Originally posted by iank01 on 08/5/2014A warranty is a goodwill gesture....
Eh?! No it's not, complete and utter nonsense. A warranty is an insurance policy that lists what is, or specifically isn't, covered by it. As it's an insurance policy, therefore classed as a financial product, it's regulated by the FSA.
Quote: Originally posted by iank01 on 08/5/2014Again a warranty is a worthless piece of paper.
Again, nonsense. Some warranties are barely worth the paper are written on, but to say all warranties are worthless is nonsense. Just look at the reply from someone else in this thread who bought a warranty from the same company the OP is looking to buy a caravan from....
Quote: Originally posted by salmong on 05/5/2014We have made several claims on the warranty, and Longtons have honoured it every time
...so that warranty clearly is worth the paper it's written on!, as are many others.
Quote: Originally posted by iank01 on 08/5/2014....and SOGA definitely over rides any warranty as SOGA is law!
I don't know where you're getting this idea that SOGA over rides any warranty, it's complete nonsense. It doesn't override a warranty. If something goes wrong with a caravan/vehicle and the warranty doesn't cover it, SOGA doesn't magically cover it. The whole point of SOGA is to protect consumers when things are faulty, but there are limits to what SOGA can cover.
You seem to be under the delusion that SOGA is some sort of 'Magic Bullet' that will deal with everything that may go wrong with something, that somehow by quoting
SOGA to a retailer all your problems will be solved! It doesn't work like that!!
SOGA is consumer legislation that lays out your rights, what you should/can expect from buying something and what to do if something is faulty/has a problem. If you have a dispute with a retailer and they disagree with you, you can quote SOGA until you're blue in the face. As I said above, if you end up in a situation where think you are right, but the retailer doesn't agree/won't budge then your only recourse is to go through the Small Claims Court. Then a judge will decide, and it's not always in the consumer's favour as often cases brought by consumers are based on them simply expecting/demanding too much, being unreasonable or being naive/ignorant about what they think they can, or can't, claim for.
Quote: Originally posted by iank01 on 08/5/2014If you are unsure please ask your local Trading Standards.
I'm not unsure, it's you that's misguided.
Can I suggest that you listen to a video clip where a Trading Standards officer states some [B/facts about the SOGA. It was in relation to this thread about damp in a caravan, featured in a BBC consumer programme. The program is on iPlayer here, but only available until 14th May.
Fast forward to 16:30 and watch through to 19:15. It couldn't be clearer from that what the SOGA is for.
As that programme won't be available after 14th May, anyone viewing this thread after then won't see the programme so there are a couple of very pertinent things the TS guy says. Specifically...
"The SOGA is an awkward piece of legislation, the word 'reasonable' is used an awful lot, and consumers have to be aware it's not a black and white piece of legislation"
and
"If you think you've been sold something which is not fit for purpose or not as described take the case on, go all the way to the Small Claims Court if you need to..."
Quote: Originally posted by Kirsten-Jayne on 08/5/2014
This is what the warranty says. What do you guys think?
That looks a pretty decent range of cover, good to see that water ingress is covered, along with things like fridge/heater gas parts etc. as they can often go wrong and cost a bit to fix.
At least you know someone else has bought from the same dealer, with presumably the exact same warranty, and made successful claims which is always reassuring.
Thank you everyone, very helpful... And an interesting debate included!
What a great forum :0)
------------- Kirsten :0)
May 14- The Plassey, North Wales
June 14- Lady Heyes, Frodsham
June 14- Plassey, North Wales
July 14 Tyn y Mur, Abersoch
Aug 14-Plassey North Wales
Aug 14- Loch Ken, Dumfries& Galloway
Nov 14- Plassey North Wales
Quote: Originally posted by LightFantastic on 08/5/2014
Quote: Originally posted by iank01 on 08/5/2014A warranty is a goodwill gesture....
Eh?! No it's not, complete and utter nonsense. A warranty is an insurance policy that lists what is, or specifically isn't, covered by it. As it's an insurance policy, therefore classed as a financial product, it's regulated by the FSA.
Quote: Originally posted by iank01 on 08/5/2014Again a warranty is a worthless piece of paper.
Again, nonsense. Some warranties are barely worth the paper are written on, but to say all warranties are worthless is nonsense. Just look at the reply from someone else in this thread who bought a warranty from the same company the OP is looking to buy a caravan from....
Quote: Originally posted by salmong on 05/5/2014We have made several claims on the warranty, and Longtons have honoured it every time
...so that warranty clearly is worth the paper it's written on!, as are many others.
Quote: Originally posted by iank01 on 08/5/2014....and SOGA definitely over rides any warranty as SOGA is law!
I don't know where you're getting this idea that SOGA over rides any warranty, it's complete nonsense. It doesn't override a warranty. If something goes wrong with a caravan/vehicle and the warranty doesn't cover it, SOGA doesn't magically cover it. The whole point of SOGA is to protect consumers when things are faulty, but there are limits to what SOGA can cover.
You seem to be under the delusion that SOGA is some sort of 'Magic Bullet' that will deal with everything that may go wrong with something, that somehow by quoting
SOGA to a retailer all your problems will be solved! It doesn't work like that!!
SOGA is consumer legislation that lays out your rights, what you should/can expect from buying something and what to do if something is faulty/has a problem. If you have a dispute with a retailer and they disagree with you, you can quote SOGA until you're blue in the face. As I said above, if you end up in a situation where think you are right, but the retailer doesn't agree/won't budge then your only recourse is to go through the Small Claims Court. Then a judge will decide, and it's not always in the consumer's favour as often cases brought by consumers are based on them simply expecting/demanding too much, being unreasonable or being naive/ignorant about what they think they can, or can't, claim for.
Quote: Originally posted by iank01 on 08/5/2014If you are unsure please ask your local Trading Standards.
I'm not unsure, it's you that's misguided.
Can I suggest that you listen to a video clip where a Trading Standards officer states some [B/facts about the SOGA. It was in relation to this thread about damp in a caravan, featured in a BBC consumer programme. The program is on iPlayer here, but only available until 14th May.
Fast forward to 16:30 and watch through to 19:15. It couldn't be clearer from that what the SOGA is for.
As that programme won't be available after 14th May, anyone viewing this thread after then won't see the programme so there are a couple of very pertinent things the TS guy says. Specifically...
"The SOGA is an awkward piece of legislation, the word 'reasonable' is used an awful lot, and consumers have to be aware it's not a black and white piece of legislation"
and
"If you think you've been sold something which is not fit for purpose or not as described take the case on, go all the way to the Small Claims Court if you need to..."
How much clearer than that can it be?!
You are entitled to your opinion whether right or wrong but I certainly and correctly know which option i would chose if there is a dispute about a repair for a newly purchased caravan. I know for a fact which is backed by by laws passed by parliament that SOGA over rides any warranty! As you are still doubtful ask any lawyer or even ask Citizens Advice Bureau who will also agree with me. Pity Phil is not around.
Quote: Originally posted by iank01 on 09/5/2014
...know which option i would chose if there is a dispute about a repair for a newly purchased caravan.
Hang on! Now you've changed somewhat what you were saying originally! This thread, and all your replies so far, has been about buying a warranty on a used caravan and you saying that a warranty is useless and that SOGA will sort things out for you, now you're talking about a dispute on a repair on a newly purchased caravan! You keep changing things to suit what you want to say. For the first time you've mentioned about if there was a dispute - that's exactly what I've been saying numerous times! That if it gets to the point of a dispute then the only recourse is to take the retailer to Small Claims Court under the SOGA. That's exactly what I would do and have done successfully in the past (not caravan/camping related). You've basically been saying that if something is wrong with the goods then your first recourse would be SOGA, nothing about trying to resolve it first, nothing about if it turned into a dispute, simply that if there was a problem/niggle then SOGA would be the magic bullet that would get it all fixed without having to go to court. That's what I was saying is completely incorrect.
Quote: Originally posted by iank01 on 09/5/2014
I know for a fact which is backed by by laws passed by parliament that SOGA over rides any warranty!
We're never going to agree here so we're going to have to agree to disagree. I still say you're completely wrong when you say that SOGA somehow overrides a warranty and that any warranty is useless. The fact that people claim successfully on warranties, as has a poster in this thread, disproves your theory that all warranties are useless.
If a dealer says that the warranty doesn't cover a certain problem, but the consumer thinks regardless of what a warranty says they have a case, takes it to court and a judgement is made in their favour then that's different. To say that SOGA somehow automatically overrides a warranty is simply wrong. Where is it stated that the SOGA overrides a warranty?
What exactly do you mean by overriding?, just in case it's a case of you using the wrong word/description. What would be a hypothetical situation that you would describe where SOGA 'overrides' any warranty?
Goodness me you guys, take a chill pill!
This is very simple.
The warranty paperwork states what it will and will not cover.
Read it thoroughly. Make sure you have the van serviced in accordance with the warrany instructions.
If a fault occurs which the dealer refuses to fix, and a dispute arises, then a buyer may take action under the sale of goods act.
The district judge will decide!
No amount of arguing between posters will help the OP!
Personally, my opinion is that 12 months warranty for that price if it includes a service is a fair price. After all, most dealers do charge for the warranty they offer, but just hide it in the asking price...this is a fair and transparent way of trading in my opinion.
The sale of goods act certainly wouldn't cover water ingress which occurred 9 months AFTER you bought the van, for instance.
Quote: Originally posted by sweetrunninggir on 09/5/2014
No amount of arguing between posters will help the OP!
Indeed, but when someone is giving completely wrong/poor advice/information to the OP it has to be challenged/corrected, for the benefit of the OP - which is what I was doing.
Quote: Originally posted by sweetrunninggir on 09/5/2014
If a fault occurs which the dealer refuses to fix, and a dispute arises, then a buyer may take action under the sale of goods act.The district judge will decide!
Exactly!, and what I was saying until blue in the face, but iank01 seemed to think that the SOGA was some magic bullet and covered everything and any warranty was worthless. Again, incorrect and poor advice which needed to be challenged/corrected for the benefit of the OP.
Thank you everyone, I have decided to take the service and warranty after seeing what the warranty covers. Thanks all for your help.:0)
------------- Kirsten :0)
May 14- The Plassey, North Wales
June 14- Lady Heyes, Frodsham
June 14- Plassey, North Wales
July 14 Tyn y Mur, Abersoch
Aug 14-Plassey North Wales
Aug 14- Loch Ken, Dumfries& Galloway
Nov 14- Plassey North Wales
Amazing family weekend with old steam engines, classic car displays, market stalls, and full catering and bar. And camping on site - Save £25 by booking in advance.
Topic: Dealers warranty
