Home

   Log in or Register



Insurance Quotes
forums Campsite Search Comp Directory tips virtual brochure Profile
Tent and Awning Reviews Competitions Caravans and Motorhomes For Sale Shopping Diary Contact Us

Message Forums

Welcome Guest Register Login Search The Forum Posts Since Last Visit
 Reception - All Forums
  Caravans and Caravanning
Share Google Plus  Tweet This!  Share on Facebook  Printer Friendly Version Print
Subject Topic: Got my PDQ
Page:  1  2  3 Post Reply Post New Topic
Message posted by petevickers on 05/2/2006 at 7:30pm
View petevickers's Profile View Profile  Visit homepage My Homepage   Reply to petevickers Reply   Quote petevickers Quote    E-mail Topic to a Friend Tell a friend
petevickers
Avatar
Gold Member
Gold Member

Outfit:
Sprite Major 5 Passat 1.9TDI Auto

Location:
Chelmsford Essex

Joined: 05/5/2005
Posts:   276
Site Reviews:   1
Gallery Images:   1
My wife has just bought me a PDQ for my birthday.    I fitted it this afternoon and my first comments are not that good.
 
1. The instructions are practically none existent.  This is not so bad in getting it fitted and erected for the first time...an awnings an awning and they fit together all the same. This took about 3/4 of an hour.
 
2. No skirt.......You would think that for 169 you would get a awning skirt, I got one with the Scenic Plus, but no skirt.
 
3. Folding it up...NO INSTRUCTIONS!  Single sheet  on paper instructions only describe initial erection. Says watch the video for folding. The video is so fast it shows nothing.
 
I have left my comments on the Pyramid web site but as you can see I am not the impressed.  We will put it up again later this week and use it next week at Sandy Balls. I'll use the skirt from the Scenic for now, maybe Pyramid will send me one....I don't think so!
 
Maybe I've just had a bad day or I'm turning into a grumpy old man
 
The photos show the PDQ awning and how it ripped at the leading edge after some winds on first night.
 

Message posted by romany on 05/2/2006 at 8:27pm
View romany's Profile View Profile   Reply to romany Reply   Quote romany Quote    E-mail Topic to a Friend Tell a friend
romany
Avatar
Diamond Member
Diamond Member

Outfit:
F. Tnt. R Tnt Pyramid Auto sleeper Ex

Location:
Oxfordshire.

Joined: 28/4/2003
Posts:   7115
Site Reviews:   7
Gallery Images:   2

 Must admit to looking at this one I did slow the video down and for the folding clicked it forward one frame at a time

 Things that concerned me were

 Weight on awning rail

 Quality of material

 Stability with only a centre roof pole

 draught excluding down the sides

 rolling up and packing looks difficult if your not 6 foot +

 danger of catching material while doing the zip up



-------------
Only dead fish go with the flow

Touring Caravan Insurance - 20% Discount for UKCampsite.co.uk members
Caravan Guard 20% Discount for UKCampsite.co.uk members on Touring Caravan Insurance. Get 5 star rated cover and big savings - for a quote simply click Online Quotation

Message posted by G,Winger on 20/2/2006 at 5:36pm
View G,Winger's Profile View Profile   Reply to G,Winger Reply   Quote G,Winger Quote    E-mail Topic to a Friend Tell a friend
G,Winger
Avatar
Platinum Member
Platinum Member

Outfit:
coachman amara 450 outwell montana 6

Location:
south yorkshire

Joined: 21/6/2004
Posts:   1175
Site Reviews:   5
Gallery Images:   1

i love these videos that show someone doing something at one side, then in the next frame hes at the other side, and the clock is just ticking on, and then the Charile Chaplin bit at the end is a joke.

i would think it wil take coniderably longer than 2 mins.

i do like the porch awnings with one pole that are featured on this website at a discount. - http://www.ukcampsite.co.uk/articles/view.asp?id=103

stu

-------------
I predict a riot !!

Message posted by lindy looe on 13/4/2006 at 10:09am
View lindy looe's Profile View Profile   Reply to lindy looe Reply   Quote lindy looe Quote    E-mail Topic to a Friend Tell a friend
lindy looe
Avatar
Standard Member
Standard Member

Outfit:
elddis odyssey 505 2.5 landrover disco

Location:
weston-s-mare

Joined: 01/2/2005
Posts:   12
Site Reviews:   0
Gallery Images:   0
Hi we bought a pdq at the nec, when it arrived we put it on the van which was about a month ago, this week end we went away when my husbanb opened the bag he got soaked so we put it up and dryed it out later that day it rained and the rain poured in the stitching and down the pole of the awning which soaked my dogs and there beds, so the following day we went to a caravan shop and was told to seal the seams which was done twice but still the water came in and when I rang pyramid they were no help at all, they even said the track on the van was to big, they also stated they have had no problems before so take a look on practical caravan forum. I rang towsure who we bought it from they were very helpful and are getting it collected this moring and giving me a refund. It a shame we ruined our holiday we had to come home 4 days early not inpressed with the product at all.

Message posted by Mike Richardson on 13/4/2006 at 11:09am
View Mike Richardson's Profile View Profile   Reply to Mike Richardson Reply   Quote Mike Richardson Quote    E-mail Topic to a Friend Tell a friend
Mike Richardson
Avatar
Platinum Member
Platinum Member

Outfit:
Conway Challenger

Location:
Wakefield Yorkshire

Joined: 07/9/2004
Posts:   539
Site Reviews:   7
Gallery Images:   3

I looked at these at Yorkshire Caravans last weekend and was not impressed with the quality of the material or only the one centre pole with all the side weight on the awning rail. I do not like these lighter weight weight modern awnings, I for one will stick to canvas.



-------------
Some people have nothing much to say, but you often have to listen for a while before you realise it!

Message posted by G,Winger on 13/4/2006 at 8:34pm
View G,Winger's Profile View Profile   Reply to G,Winger Reply   Quote G,Winger Quote    E-mail Topic to a Friend Tell a friend
G,Winger
Avatar
Platinum Member
Platinum Member

Outfit:
coachman amara 450 outwell montana 6

Location:
south yorkshire

Joined: 21/6/2004
Posts:   1175
Site Reviews:   5
Gallery Images:   1

 

we loked at the pdq that is on display at yorkshire caravans, on wednesday and there was a skirt on the floor inside the awning, so i can only assume it belongs to the pdq, maybe yours was missing "petevickers".

i also noticed there were no tiebacks for the door flaps, so what are you supposed to do with them?------ zip it back up every time,--- or leave it flapping about.

i also had a look at the easy erect single pole porch awnings that were also on display, so i ended up ordering one off this site.

stu

 


Message posted by Pyramid Product on 23/4/2006 at 10:21pm
View Pyramid Product's Profile View Profile   Reply to Pyramid Product Reply   Quote Pyramid Product Quote    E-mail Topic to a Friend Tell a friend
Pyramid Product
Avatar
Standard Member
Standard Member

Outfit:
 

Location:

Joined: 23/4/2006
Posts:   2
Site Reviews:   0
Gallery Images:   0

Hi

My name is Bruce Hunter and I am the chap shown in the pdq awning video and the product was basically my design and I am the MD of Pyramid Products

I would like to answer some or all of the points made if I can

Firstly if anyone has had problems with the pdq or any of our products then you have my sincere appologies and if you would care to contact our customer services on the following address then we will see what we can do about each individual problem

cs at pyramid-products.co.uk

we pride ourselves on a first class customer service record and generally we have a good reputation for our level of customer service (I was searching earlier under 'pyramid' on the '' forum and found several compliments for our previous actions)

However back to the PDQ

The product is primarily designed to be a quick erect weekender type awning

The 2 minute claim is something I firmly stand by in fact if we were just talking about the 'erection' only of the awning then I would probably claim 1 minute as most of the time is spent pegging it down once it has been erected.  The key point to all this is that the product remains on the caravan and so to unzip it and spread it out can be done in 30 seconds,  the rest of the erection takes place on the inside- ideal if its raining.  The video was not meant to be any way misleading and I hope gives a true reflection of the time taken to erect the product. The speedy 'puting down' bit was made to make the video fun and not boring so that you would quickly get to the important bit of showing it always on the side of the caravan.

The material used is lightweight rip stop lightweight nylon, it has to be a lightweight material as it was essential that it didnt add a lot of weight to the awning rail and top of the caravan (only 11 kilos) thats also the reason why we opted for a more expensive alloy frame as apposed to steel. The material is tried and tested and is the same as used on most of the new range of mini awnings and the vast majority of tents sold throughout the world. This particular version is 2000mmhh which means it can technically withstand 2 metres of water on it without permutation.

Price

The product is offered for around 170 which does not include an awning skirt, we didnt include one as we assumed that most customers would be buying the pdq as an addition to their canvas awning and would therefore have one.

I might be opening a can of worms here but please dont forget with the price that out of the 170 you will have paid, 25 goes to the government in VAT, around 55 goes to the dealer that sold it to you around 45 goes to the supplier in china and 10 in duty and carraige not leaving a lot for us as inventors and distributors.

INSTRUCTIONS

We appreciate that the original instructions were not too detailed, on the last batch we have amended them into a two page document, we will be posting the extra page on our website very soon for anyone who has only got the one page version. The folding up operation is very simple, its not shown too clear on the video but the two corners are folded into a square and there are clips or velcro or something on the corners to aid this, it was over a year ago when I designed this and I cant remember the detail, only to say that it can be formed into a square prior to rolling back up.

Incidently we were asked why the product is tapered ie 3.5m at rear and 2.5m at the front - thats to aid the rolling up process and to stop a situation fo having two bumps in the bag where the sides are rolled in which woudl happen if it was square.

Rip on side

One of the problems which we picked up very quickly and we added to the second page of instructions is that there is a tendancy for a customer to pull the nylon awning material along the awning rail instead of the leathercloth bag.  This particulary happens if the customer isnt 6 foot+ tall as most of us are not.  PLEASE only pull the leather cloth bag when putting onto the rail and never pull the awning material as you may cause a tear, it helps to use a pair of steps and move them along as you go. Dont forget you only need to do this once if you are leaving the product on the caravan.  ALSO it is important to use an awning skirt to stop wind getting under the caravan.  As mentioned before we didnt supply and awnign skirt with the product and this would have put the price up but we can supply one direct to anyone that wants one for 10 inc carraige

ZIPs

We have had a lot of complaints about the zips being on the wrong way around which we will amend on future products but those wont be available for some time. It was designed like this to stop 'riding up' caused by wind but we have now realised that it is more important to open from the bottom.  A simple solution for getting into the awning is to tie a lanyard on the zip toggle so it can be pulled from lower down. Alternatively we can sell a 2foot long metal handle for the zip toggle price of this is 10 a pair incl carriage.

We are offereing both the awning skirt and handle as a service at cost and not for making any profit, we do not normally sell to the public.

Water in the storage bag

With most awnings and tents cotton is used to sew bits together, the holes in the sewing process can initially let water in but SHOULD swell up over a short time (once used)  and close the holes.  If this doesnt happen then an awning seal adhesive can be used to block the holes.  If anyone has this problem we will gladly send a tube FREE OF CHARGE to any PDQ awning owner just contact our cs department at the address above.

Central Roof Pole

Yes the product has one central roof pole, this was found to be quite adequate in all the tests we did AS LONG AS the two heavy duty storm straps (supplied with the product) are used.  The two storm straps have a breaking strain of 250 kilos and are essential for the products stability.

I hope this covers all the points and PLEASE appreciate this isnt a canvas full size awning and is not meant to be a replacement for those products.  I see this as an ideal weekend product and to stop those arguements that happend when the wife wants the awning putting up NOW.

Incidently I am working on a auxilary awning rail which will attach below the caravans own awning rail so that the PDQ  can be kept on the van at all times but if you are wanting to put up your full size awning then you would still be able to do so without removing the pdq.

One final point to anyone is that if you do have a problem with our company or any of our products then PLEASE be cival and not snotty,  yes I know we have had some of your money and you deserve a quality product and service but if we can work on any problem together then it makes for a much quieter and relaxed life.

regards

Bruce Hunter

 

 

 

 

 

 

 

 

 

 

 

 


Message posted by petevickers on 24/4/2006 at 8:12am
View petevickers's Profile View Profile  Visit homepage My Homepage   Reply to petevickers Reply   Quote petevickers Quote    E-mail Topic to a Friend Tell a friend
petevickers
Avatar
Gold Member
Gold Member

Outfit:
Sprite Major 5 Passat 1.9TDI Auto

Location:
Chelmsford Essex

Joined: 05/5/2005
Posts:   276
Site Reviews:   1
Gallery Images:   1

Bruce,   In my original comments I did say that I had left my comments/issues on you web site. I left my name tele. number and email address but after 5 working days and no reply from yourselves. I was then left with a faulty awning ( the rip on the leading edge as per the photo's supplied) as I returned it to the place of purchase for a refund. The rip in the canvas was NOT as a of pulling onto the van but from the winds on the first night. The awning was fully pegged out and a skirt was used but the side panel joint just could not stand the wind and ripped along the roof joint. There were plenty of over nylon awning around ..scenic plus type and canvas full awnings but none had any problems.

There are now plenty of other comments on this forum about the PDQ and it seems to be the same issues, rips at the front, water in the bag and poor or no customer service from Pyramid. The forum exists to help and inform others not to knock products or manufactures. I welcome your reply and its good that read comments on forums like this and take the time and effort to put your point of view but there are issues with the PDQ and there seems to be an issues with your customer service dept.

Pete


Message posted by Pyramid Product on 24/4/2006 at 11:13am
View Pyramid Product's Profile View Profile   Reply to Pyramid Product Reply   Quote Pyramid Product Quote    E-mail Topic to a Friend Tell a friend
Pyramid Product
Avatar
Standard Member
Standard Member

Outfit:
 

Location:

Joined: 23/4/2006
Posts:   2
Site Reviews:   0
Gallery Images:   0

Dear Pete

I have just searched our replies to the website for the past 3 months and cannot find any emails from yourself so you have my sincere appologies if it has gone astray. It may be a fault of the website connection so please use cs at pyramid-products.co.uk for any future corespondance as this goes directly to our Mr Kevin Ball who is in charge of customer services.

I stand by my comments and would invite anyone with problems on any of our products to test our customer service department for themselves and to read my comments above,

The main problem seems to be that the pdq isnt the same as a canvas awning and cannot be treated in the same manor,  we will be putting more detailed instructions on the website within the next few days for anyone who needs more detailed  information we have a lot of comments from happy customers on this product but I dont deny that there have also been some problems.

I hope your particular problems with our PDQ wont affect you trying our other products in the future

all the best

regards

Bruce

 

 

 

 

 


Message posted by papadore on 24/4/2006 at 4:33pm
View papadore's Profile View Profile   Reply to papadore Reply   Quote papadore Quote    E-mail Topic to a Friend Tell a friend
papadore
Avatar
Diamond Member
Diamond Member

Outfit:
Fleurette Pop Top & Sunncamp 400 tent

Location:
Essex

Joined: 14/1/2005
Posts:   1664
Site Reviews:   5
Gallery Images:   3
I think the PDQ awning is a really great idea in principle, must admit I have been put off by hearing the probs other people have had but hopefully when its all sorted out I might then consider one.

Message posted by keithrjones on 30/5/2006 at 10:13pm
View keithrjones's Profile View Profile  Visit homepage My Homepage   Reply to keithrjones Reply   Quote keithrjones Quote    E-mail Topic to a Friend Tell a friend
keithrjones
Avatar
Standard Member
Standard Member

Outfit:
Ace Superstar with Hyundai Terracan

Location:
North Wales

Joined: 30/5/2006
Posts:   18
Site Reviews:   2
Gallery Images:   3
Quote: Originally posted by Pyramid Product on 24/4/2006

The main problem seems to be that the pdq isnt the same as a canvas awning and cannot be treated in the same manor,  we will be putting more detailed instructions on the website within the next few days for anyone who needs more detailed  information

Sorry Bruce, but it's now one month on and I can't find the detailed instructions that were promised?

Keith


Message posted by floppy01 on 31/5/2006 at 2:07am
View floppy01's Profile View Profile   Reply to floppy01 Reply   Quote floppy01 Quote    E-mail Topic to a Friend Tell a friend
floppy01
Avatar
Diamond Member
Diamond Member

Outfit:
Elddis Sunseeker 180

Location:
exeter

Joined: 11/12/2004
Posts:   2089
Site Reviews:   0
Gallery Images:   3

i hate to be a pain with this but i have a PDQ. the hardest thing i have is putting it in the rail. after that its easy to put up. but it takes longer than 2 mins to peg it all out, i would say 5 mins, max, and thats after 3 goes of putting it up.i think i might have a problem with mine, it works every time and its not ripped yet, unlike a few that have posted.

mind you being 5' 8" i slide it out and roll it up on the floor when i pack it away. hope that helps.

floppy

PS it took me and a few others a long time at breans to put it up as it was the first time and it was not packed in the bag and the wind was not good to me at the time.  thanks to the 500 that helped me to get in the rail in the wind, lol

for the price its not bad but it could do with a skirt for the van to stop wind.

floppy



-------------
Have campervan will camp
My E-mail

Message posted by keithrjones on 31/5/2006 at 8:36am
View keithrjones's Profile View Profile  Visit homepage My Homepage   Reply to keithrjones Reply   Quote keithrjones Quote    E-mail Topic to a Friend Tell a friend
keithrjones
Avatar
Standard Member
Standard Member

Outfit:
Ace Superstar with Hyundai Terracan

Location:
North Wales

Joined: 30/5/2006
Posts:   18
Site Reviews:   2
Gallery Images:   3

I agree it's good value for money; but there again, these days most awnings are good value for money.

One little gripe; (if you ignore the daft "unzip a door from the bottom" design. - the half of the leather bag which lies on top of the awning... it doesn't half flap around in the wind; I've emailed the supplier for suggestions; suppose | could also ask Bruce here on this message board?


Message posted by Algomas on 11/8/2006 at 11:23am
View Algomas's Profile View Profile   Reply to Algomas Reply   Quote Algomas Quote    E-mail Topic to a Friend Tell a friend
Algomas
Avatar
Standard Member
Standard Member

Outfit:
Caravelair Eden 472

Location:
Graveney Kent

Joined: 11/8/2006
Posts:   4
Site Reviews:   0
Gallery Images:   0
Just bought a PDQ...supposedly a Mk 2. Don't know if that makes a difference. (Anyone know ?)
Off for a 10 day holiday in Belgium in my Caravelair Eden 472 next Sunday. Crossing Ramsgate to Ostend.
This will be the first outing for the PDQ.
Reading all the comments I have decided
1. Not to travel with it on the rail.
2. When stowing it.Take the sides , front and poles out,
   Take it off the van then put sides, front, poles in the   
   bag, zip up and store under bed.
3. Be very careful with tensioning and using the zips.
.
Anyone anymore useful suggentions please ???
.
I do have a full awning, very heavy and the poles ,steel, are almost a two man job to carry the bag.
Hopefully the PDQ will suffice.

-------------
Tony B

Message posted by flack on 11/8/2006 at 1:16pm
View flack's Profile View Profile  Visit homepage My Homepage   Reply to flack Reply   Quote flack Quote    E-mail Topic to a Friend Tell a friend
flack
Avatar
Gold Member
Gold Member

Outfit:
Fleetwood Heritage 560 4 2006 Disco 3

Location:
Lancashire

Joined: 12/7/2005
Posts:   222
Site Reviews:   4
Gallery Images:   3
Just use it as it is supposed to be used, I bought one from the Caravan show at Manchester this year and to be honest for what you pay for it I think its a great product.

I had the water ingress problem at first, but I got on to PDQ and they sent me the sealent. I used this all up by giving the leather bag a good going over and to this day its been ok.
As for putting it up once you have done it once it can be put up in 2 mins as stated.
I have used mine in allsorts of windy weather and it has not ripped anywhere. It is also only 11 ks on the rail and believe me I have kept an eye on my rail.
I have just done 1500 miles around Scotland with it attached to my van, it did not flap around as I had my passenger mirror set so I could see it. When I got to a couple of sites I checked my awning rail to see if it had come loose,but this was not the case and all was well.

I can only say about the zips that they are ok as they were in the first place, all we did was to roll the side panel to the floor and tuck it under the rain flap out the way.

I think to many people are trying to compare a PDQ to a normal awning, for 169.00 I think they are a great accessory to have.

Flack.

Message posted by Algomas on 11/8/2006 at 1:56pm
View Algomas's Profile View Profile   Reply to Algomas Reply   Quote Algomas Quote    E-mail Topic to a Friend Tell a friend
Algomas
Avatar
Standard Member
Standard Member

Outfit:
Caravelair Eden 472

Location:
Graveney Kent

Joined: 11/8/2006
Posts:   4
Site Reviews:   0
Gallery Images:   0
Do you think I should "Seal" it before it rains ie from the word GO ?

-------------
Tony B


In order to post a reply you will need to register, or if already registered please log in here

Prev       Next

Jump To Page:  1  2  3

Quick Links - All Forums - Caravans and Caravanning - Top of Page

Printer Friendly Version Printable version Share Google Plus  Tweet This!  Share on Facebook


5130 Visitors online !

Free UKCampsite.co.uk Window Sticker  -  Recommend to Friend

[Message Forums]  [Caravan Sites & Camping]  [Company Listings]  [Features / Advice]  [Virtual Brochure]  [Shop!]
[Reception]  [Competitions]  [Caravans & Motorhomes For Sale]  [Event Diary]  [Contact Us]  [Tent Reviews

Please note we are not responsible for the content of external sites & any reviews represent the author's personal view only. Please report any error here. You may view our privacy and cookie policy here. All copyrights & other intellectual property rights in the design and content of this web site are reserved to the UKCampsite.co.uk © 1999 - 2019