Reviews of Hadrians Wall Campsite

Management response: Dear Lamber

Thank you for taking the trouble to post a review of our little campsite, we are very pleased that you would like to come and visit us again.

Just to explain the reason for our closed off urinals if I may – From the beginning of the pandemic we have taken the safety of our guests and staff very seriously and have regularly been complimented in relation to this.

Covid reporting may have slipped off the media coverage but over the last 7 days there have been 50,000 people testing positive for covid in the UK and 800 deaths. We take our lead from the World Health Organisation guidance in relation to protecting people where the advice remains that we should keep a 1m distance and avoid close contact.

As you point out other campsites have returned to normal but we make no apology for keeping people safe. If you had asked us about our reasons while you were here, we would have happily explained.

As part of campsite licencing our toilet ratio to pitch and occupation level as are taken into account and 3 toilets in the ladies and 3 in the gents is correct for our size. I am regularly in the gentlemans toilet cleaning at busy times and have rarely witnessed a queue so I guess you were unlucky.

For the benefit of others reading this review, we are very lucky to have 2 pubs within a reasonable walk. The closest, the excellent Milecastle Inn, is a 30-minute walk from us across the footpath (sometimes a bit longer on the way back!)

Best wishes

Steve

(owner)

Management response: Dear Lesley

Thank you for taking the time to register with UKCampsite. Co. Uk in order to post a review of our little campsite. We are so glad you appreciated the location and naturally disappointed that you felt that your pitch was unsuitable. We emailed you personally on the 24th April and still await a response regarding a return visit.

We accept that our site isn’t a large flat field with rows of pitches but instead it's set on a gentle slope on a hillside which gives it the character and views that bring our guests back over and over. We accept your pitch has a slight slope but it’s been used for caravans for 25 years and last year alone we had 120 caravan bookings on that pitch without complaint and requests to return to that specific pitch

We always advise customers to place their caravan to the left of the pitch in order to avoid the slope and the problems that you experienced with your steps. We thought that you chose not to do that because you didn’t feel it was necessary. The owners of the caravan on the pitch today (pictured) are very happy particularly as the views from that pitch are glorious

We really do want our guests to have a lovely time with us and we will always try to do something to resolve any issues that may occur during someone’s stay by either helping out or moving someone if they are not happy with the pitch. As you can imagine, we feel disappointed that we weren’t given the opportunity to do that for you and we feel it’s a bit unfair that you posted a review advising others, incorrectly, of the unsuitability of all of our grass pitches. We would have been able to move you had you discussed your concerns with us. We have 8 grass tourer pitches which are level and completely suitable for caravans all with wonderful views over to the West (we have amazing sunsets here)

As you know we experienced overnight rain before your departure which made the grass slippery when you left the pitch. It’s not something that any campsite can avoid but it would have been possible to avoid your struggle which we observed very quickly and helped you with the boards both to ease your worries and to try to stop the damage you were causing. We are very mindful that the next people coming on to our pitches are not greeted by a damaged pitch

Kind regards

Steve (Owner)