Reviews of Lebberston Touring Park

Management response: Thanks for taking the time to leave your thoughts on our park. We’ve never had anyone comment that we’re too clinical before!

We clean our three amenity blocks thoroughly every day between 10am and 1pm and usually this is all we do. When our park is full we then just nip in to check there’s enough loo roll at around 5pm, 10pm and then 7am before the morning rush because that’s all it takes. It really is a big thank you to our great guests who appreciate that we provide lovely facilities and look after them that they stay so clean in between times.

We have many dog owners who stay with us throughout the year and our rules are there to avoid any misunderstandings. All of them are common sense as we know caravanners (including other dog owners) don’t want dogs exercised around the amenity blocks and facilities, over the open area where the children play (we know it’s unbelievable but some have done) or around their unit. They also don’t want next door’s dog let out in a morning or at night to take a quick wee up their aquaroll (yes we have seen it happen!).

On the main part of the park there are 54 seasonal pitches and 51 regular touring pitches, so about half of each. Our touring pitches have been fully utilised throughout the summer holidays with upto 130 people staying with us each night. This is in addition to the seasonal pitch holders, some of whom work and can only visit on a weekend which they do regularly, adding to the numbers. Ours is a very quiet and relaxing park which may be why you feel it is lacking in atmosphere but sitting out with a brew and reading a book while listening to the birds singing is what we’re about and is one of the reasons why we consistently have the exceptional record of over 75% repeat business.

The bins are all at the entrance as this is what we were advised to do by Visit England on their grading visits, where we have achieved five stars for the last 18 years. This keep smells and, in the summer, wasps, as far away from individual caravans and amenity blocks as possible while still being highly accessible to drop off rubbish on the way out.

We agree with you about the WiFi and let people know it is ‘rural’. We have a fixed amount of data we can get to the park and when we are busy this is shared between anyone who wants to use it. There are periods of the day when demand is high which makes it very slow. Streaming/downloading large files is blocked as this stalls the system, making is unusable for everyone. We have good 4G coverage for many networks and advise if you need the internet to ensure your provider supports this.

During the summer holidays our pitch fee for car, caravan, two adults and electric hook up is £25 a night which compares very favourably with equivalent parks in our area. From 3rd September it drops to £17 a night.

Once again, thank you for your comments and we hope we have explained fully the reasons behind why we do what we do, and why we will not compromise on our standards.
We hope to welcome you back to Lebberston in the future.

Management response: Thank you for your review Chucklejohn. When we replied to your original post on Trip Advisor under the name JohnN, Norwich on 21st July 2017 we responded fully and honestly.

Following this reply you have also found it necessary to submit this additional review to UKCampsite.co.uk which ignores all points fully explained regarding our park and the provision of a peaceful and relaxing environment for everyone who visits us. We explained in detail and apologised for any offence caused by misconception of our warden’s question to her colleague. The important positive comment you previously made regarding the immaculate facilities we provide has been removed from your new UKCampsite.co.uk review.

In addition to your previous Trip Advisor review you also state here that there ‘was not a soul about’ however of the 51 regular touring pitches we have on the main part of our park, over your seven night stay with us, there were 30, 22, 23, 23, 25, 27, and on the last night 38 pitches occupied. This is in addition to some of the 54 seasonal pitches in this main area which were also occupied although, as they come and go as they please, we do not have figures for their nightly stays with us. As you stayed with us in June and previously in September, we assume you like to avoid very busy times which you did very successfully.

The amenity block you refer to is the one furthest away from the superpitch you were sited on and we are not in the habit of showing the most distant block away from guests as this would be inconvenient for most, however all three blocks are open to everyone and provide the same standard of facilities and cleanliness throughout.

We addressed your previous Trip Advisor comment regarding our open area provision for children to play in the middle of our park. Now in addition you also comment we have a notice here which does indeed request no kite flying. This was a suggestion from the previous park owner when we took over the business nearly 20 years ago as he had two instances that year where kites had come down on the top of caravans and punctured the skin of the unit and we are pretty sure that nobody would want this to happen to their pride and joy.

At Lebberston Touring Park we are pleased to welcome back the large majority of our lovely guests time after time. We are delighted they appreciate our warm Yorkshire welcome and hard work in the provision of Visit England five star, AA 4 pennant gold, multi-award winning accommodation for caravans, motorhomes and trailer tents which is shown in feedback here and on further review websites.