Reviews of Lebberston Touring Park

Management response: Thank you so much for taking the time to submit your review.

We're sorry to hear that during your stay you were disturbed by dog barking on our park as we take our promise to provide a peaceful, relaxing haven for our guests very seriously. We always address any noise disturbance as soon as we hear anything which is thankfully rare as the vast majority of our guests are very considerate of others. We apologise if we missed it this time and would always encourage any guest with an issue or comment to come and see us immediately so we can ensure their stay is as perfect as it can be.

It's a shame you didn't make it to The Bull Inn as it's only a ten minute walk away and they do lovely home cooked food and have a smashing beer garden for alfresco pints!

We hope to be able to welcome you back to Lebberston very soon.

Management response: Thanks for taking the time to leave your thoughts on our park. We’ve never had anyone comment that we’re too clinical before!

We clean our three amenity blocks thoroughly every day between 10am and 1pm and usually this is all we do. When our park is full we then just nip in to check there’s enough loo roll at around 5pm, 10pm and then 7am before the morning rush because that’s all it takes. It really is a big thank you to our great guests who appreciate that we provide lovely facilities and look after them that they stay so clean in between times.

We have many dog owners who stay with us throughout the year and our rules are there to avoid any misunderstandings. All of them are common sense as we know caravanners (including other dog owners) don’t want dogs exercised around the amenity blocks and facilities, over the open area where the children play (we know it’s unbelievable but some have done) or around their unit. They also don’t want next door’s dog let out in a morning or at night to take a quick wee up their aquaroll (yes we have seen it happen!).

On the main part of the park there are 54 seasonal pitches and 51 regular touring pitches, so about half of each. Our touring pitches have been fully utilised throughout the summer holidays with upto 130 people staying with us each night. This is in addition to the seasonal pitch holders, some of whom work and can only visit on a weekend which they do regularly, adding to the numbers. Ours is a very quiet and relaxing park which may be why you feel it is lacking in atmosphere but sitting out with a brew and reading a book while listening to the birds singing is what we’re about and is one of the reasons why we consistently have the exceptional record of over 75% repeat business.

The bins are all at the entrance as this is what we were advised to do by Visit England on their grading visits, where we have achieved five stars for the last 18 years. This keep smells and, in the summer, wasps, as far away from individual caravans and amenity blocks as possible while still being highly accessible to drop off rubbish on the way out.

We agree with you about the WiFi and let people know it is ‘rural’. We have a fixed amount of data we can get to the park and when we are busy this is shared between anyone who wants to use it. There are periods of the day when demand is high which makes it very slow. Streaming/downloading large files is blocked as this stalls the system, making is unusable for everyone. We have good 4G coverage for many networks and advise if you need the internet to ensure your provider supports this.

During the summer holidays our pitch fee for car, caravan, two adults and electric hook up is £25 a night which compares very favourably with equivalent parks in our area. From 3rd September it drops to £17 a night.

Once again, thank you for your comments and we hope we have explained fully the reasons behind why we do what we do, and why we will not compromise on our standards.
We hope to welcome you back to Lebberston in the future.