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Stayed at Primrose Valley touring caravan site within the haven complex at primrose. Date June 2011. Arrived and found reception shut ! Note on door to ring main office in the static area. Told which pitch number - went to it and found a caravan already on it . Picked one we liked and had to ring back to tell them all on the phone. Pitches are hardstanding for the caravan but the awning area is grass, which was actually damp muddy grass, this was when it was hot and fine weather. We put down our awning floor and water was pushed through, I had to purchase a second floor sheet to prevent this
The water and waste drainage is fine. Tv reception is hit and miss but perfect if you have a sat dish. My wife had to drive to the main office for the passes to the rest of the haven site, which I can only describe as something off the phoenix club! We went for one drink on the terrace area and purchased drinks in the bar ' mash and barrel', inside no aircon, drinks way over priced and were off ! Both my wife and mine. You have to change your passes every Friday as we found out trying to get into the kids entertainment area, we were not told of this by anyone or in the literature.The kids entertainment is not to bad but very loud, you can hardly hear yourself talk. We purchased a cider, a glass of wine and two small slushes for my children -£12. Oo !
Going back to the touring site though it is clean and quiet, the shower block is clean but you have to get a key and leave a £5 deposit. They have a good dog walk and nature trail at the rear of the touring pitches. They have a recycle area but no plastic ?????. It is ok to use as a base but no kids play area for the tourers. Staff for the touring site I did not see for our week. My main concern and notice it has been reported over the last three years is the awning area for the pitches. Put down some drainage stones on top and make it level ( ours pitched, number 22 sloped to the back like the titanic) Come on haven at primrose valley it would only cost £ 15-20 a pitch to put down some stones!
We stayed at Primrose Valley, 2 adults and a toddler during September 2010. We originally found it when staying at Blue Dolphin in a static caravan and liked the look of it. We didn’t follow sat nav as it takes you down a narrow lane, instead we followed the main road signs which takes you to the main entrance. (Which is quite nice entrance compared to others we have stayed at) the touring site is literally by the main entrance. It has a touring warden office and a security barrier which you are given the code to once signed in. Touring warden was nice and friendly, making an effort to interact with our toddler.
We were in pitch number one which was a nice flat pitch with hard standing for van, grass for awning and car park space in the front. We were easily able to reverse park the caravan onto the pitch but not sure we could have if the site was full, or if we had stayed further down and they looked more compact, but this wouldn’t have been a problem as our van is a Lunar which is lightweight. The problem we had was the ground was so wet due to all the rain, the grasses area next to our van was really muddy and we couldn't use it even when weather was nice.
It had waste/water connections which makes life easier. The site does back onto the main road but noise isn’t too much of a nuisance due to the amount of trees between the site and road.
There was a family bathroom which was useful with a full size bath which made bath times with our son easier, especially as sometimes the showers could be quite hot. The showers and toilets were OK, clean most of the time but there was a big downside to the showers as the lighting is triggered by a sensor when someone enters the toilets. However as it was September and evenings were drawing in, it was dark by 8pm, this was a problem as every time I went for a shower, nobody came in so spent half the time showering and dressing in the dark (I’m a wimp and don’t like the dark!) Husband didn’t have this problem as someone always went in and out of the toilets apart from the last night when he finally understood how difficult it can be trying to dress in the dark. It just meant I had to shower while still light.
I would strongly recommend that you drive to the main complex first or take a map to find your way as we didn’t and went to walk the first night and walked for ages to find ourselves lost in the static’s, the signs were a bit confusing and misleading. We have stayed a several Haven sites and never had an issue with navigating the park. We went back and looked at the map to find we were nowhere near the complex. We drove after that as is it quite a distance to walk, especially on a chilly autumn evening with a toddler. Hence we didn’t use the facilities as much as we usually would.
There is a swimming pool right next to the touring park but the one in the main complex was much brighter and nicer so we used that one.
The actually park is lovely and flat, I felt the touring park could have done with being a little closer to the main complex.
Stayed here about four times now and we love it. There is always something going on for the children, they have a great kids club, the show bars are good at night and you can even have a couple of games of bingo too if you wish. There is three show bars in total and all are good. There is a on site restaurant and bar. A pizza take away and also a burger king and fish and chip shop. A supermarket with most things if you run out of stuff, and it's own starbucks coffee house too. There is a outdoor adventure play area for the kids and a park, a small fairground, go carting, little motor boats on the lake and also fishing. Buses come on site every day which go to Scarborough and Filey, the train station in Filey isn't far away and was about £5 to the campsite. The beach is on your doorstep and a little train will take you down there too. Will always come back to this site as we all enjoy it. If you fancy going to explore York isn't that far and Whitby and heartbeat country too. In reception you can pick up lots of leaflets for days out and money saving vouchers for Flamingoland which is about a hour run from there.
Primrose Valley is a big park. It has lots of facilities which you would expect from a Haven park. The spaces were adequate and there was a security barrier. It had the usual facilities, such as pools, entertainment, Burger King, supermarket, etc. The children enjoyed the play area and the swimming pool, however due to the size of the site the entertainment hall was so packed out, we did not bother. We picked this park because you could walk to the beach from the site, which we did on many occasions, as we picked a perfect weather week. This holiday is okay if you want an all action, all singing and dancing park.
The touring area is well signposted from the main entrance and is just to the left as you drive in. There is a good pull in area in front of the touring office. Check in is quick and efficient, the warden on site during our stay was cheerful and informative. There is a security barrier which requires a code when entering the touring area.
Pitches are allocated. Our pitch was at the bottom end of the touring area which was of good size due to the curvature of the road/touring pitches. This was an electric pitch with water hook up and drainage.
On booking we were told that we needed our waste hog and pup tents and annexes were not allowed however this was not the case at all which caused some inconvenience to us and to our relatives who were also staying on this site in their own touring van. Note to Haven management – make sure your booking team are fully trained on the services, rules etc on each of your touring sites as this is not the first time this has happened.
Tourers shouldn’t be an afterthought (but often are)! The pitch was concrete base and slightly sloping so advise taking levelling blocks. The awning area was basically mud which wasn’t great; however the area surrounding the pitch was thick mowed grass. The parking wasn’t the best as it is located in front of the pitch, we had problems as our neighbours had two cars and often parked in our space leaving it very tight for us to park, you don’t need that sort of hassle on holiday.
Also kids where running out between parked cars and onto the road which is an accident waiting to happen. Ball games are also allowed so eventually someone’s outfit will suffer some damage. The TV reception is very poor unless you have the high tech Ariel/satellite system, we personally did not have many problems but our relatives couldn’t get any channels other than terrestrial channels which were of poor picture quality.
The shower block is accessible by entering a code however the ladies were broken so anyone could gain access. There is a sink area outside for washing dishes but it was small, the drainage from the sinks runs into the shower block drainage which wasn’t pleasant as one evening the shower block smelled of rotten fish.
The cleanliness was poor, the toilets were not too bad but the showers were awful, there is a wooden decking area which has hair and tissue trapped underneath it, the shower curtains smelled (and looked) rotten, there was nothing more than a hook to hang your clothes on, and the water was scalding hot with no means of adjusting it.
In the gents there were no lighting working above the basins, and out of 5 showers only one had a light bulb that worked. The lighting was also on a sensor so halfway through showering the light would switch off and you had to fumble in the dark and walk up to the entrance door to activate the sensor again. We notified the warden of the light bulb situation at the beginning of our week stay but this was still the same when we left.
To be honest unclean and neglected shower and toilet facilities really do have a negative impact and I personally dreaded having to use the shower block each day, they really do need to be cleaned and maintained daily, and at regular intervals throughout the day.
Behind the touring area is a funfair, swimming pools, cafe bar and boating lake however the touring area remained peaceful with little noise. The main complex is about a 10-15 minute walk from the touring area; here you will find the usual Papa John’s, Burger King, Fun works, show bar, chip shop, Mash & Barrel, and Shop.
There is parking outside so you can drive if you need to. You will need to have your entertainment passes with you at all times as there is always a member of security checking them.
The Mash & Barrel was nice, clean and of good size however the meals were average and overpriced, we had to send 2 meals back as they were cold and the packet mash (yes really) had not been mixed properly and was full of powdered lumps, however these were micro waved quickly and returned to us (but still powdered lumps in the mash, we gave up!).
The staff on site were friendly enough. We would return to this park if the shower facilities were maintained at a higher standard as this really was our main gripe and other than that the park is pleasant, well kept and has plenty to do for kids and adults alike.
Touring Area Review - Check in from 12noon, vacate by 11am. All hardstanding, with grass next to all pitches for awning. Water tap and EHU point shared between two caravans, so no walking far for water! Drainage point to each pitch. Parking is in front of the pitch, space for two cars.
Bins and recycling bins.
Toilets - not the cleanest I've ever seen but usable. They are okay, has a keypad code on them but the ladies was broken for the week we were there. Family bathroom (bath) was grubby but just about usable for a quick bath for our toddler, but got her changed and dressed in the caravan!
Showers were always hot, push button. Free hairdryers. Baby change unit to ladies toilets.
Site - Touring area is about 10-15minute walk away from the caravan 9at adult walking pace, we used the pushchair for our two and a half year old as would have been too far for her to walk. A lovely flat walk though.
Touring area is near a little fair, one of the two pools and the fishing and boating lake which was lovely to walk around and feed the ducks and geese. Loads of open space near the lake for picnics. Park for the children about 5-10 min walk away.
Complex centre - arcades, pool, showbar (get there early if you have little children and want to be near the front!), burger king, starbucks, restaurant, coffee bar, SPAR shop.
Beach is about 15 min from the complex so allow 30 min at least from the touring area. Nice beach once you are over the pebbles at the bottom of the hill!
Filey is a lovely place to visit. Playdale Farm was a nice day out, about 15min drive away.
We would go back because our little girl loved it but we would never go at peak times!
(we paid £69 for 7 nights so cant complain at that)
Stopped here for a week in between the bank holiday weekend so hoped it wouldn't be too packed while the schools were still in term.
Site has about 45 pitches, all super pitches, hardstanding etc.
Touring site is about 15 minute walk from main complex, a bit dark approaching the site at night due to the lack of lamps. Shower block was brand new about 4 or 5 years ago, That was my first visit. They have declined since then, locks broken from toilets, seats not on toilets, not very clean.
I would go back outside of school holidays but during the holidays the complex is far too small to catering for the amount of people staying on site.
I visited this site for a long weekend September 2009.
The warden is a very industrious guy, very helpful and keeps the site in good order. We noticed his speed in checking pitches once they were vacated, thus you always get a nice pitch on arrival.
Generally the touring area is well ordered and is a caravan site rather than a camp site, ie. Rows of caravans/tourers. All serviced pitches which is good. Generally flattish so good for the awning. Shrubs separate the rows and the shubs are well kept.
Toilet / Shower block is to a very good standard and clean. Extractor fans keep it fresh. Hairdriers if you need.
Other notes for the tourers area is a good secure barrier with code. Some loud music noise during the day from the funfair but this is easily masked by your own music if necessary. This stopped at 1700hrs. Near to main road but this did not cause me any concern.
The MAIN SITE COMPLEX ; Again generally well kept. I did not visit the complex next to the touring area as the pool was closed for cleaning. The larger complex is a long walk (10 minutes) so a bike would be an advantage. A good pool area with slides etc. No queues when I was there on a Sat & Sun morning. Generally the clubhouse and bars were like all Haven sites to a good standard, well fitted out and good entertainment but undersized and do not enough bar staff. The bar / resturant was good and reasonably priced offering bar meals and a selection of children's dishes. Outside seating available. Site shop was good with a good selection of essential items, again like all Haven sites.
Many activities to do as advertised on the Haven web site. We enjoyed mini golf near to the touring area and junior go-karts.
All in all a good site to visit in September. I'm unsure if the facilities would be sufficient for the July / August peak?
My children enjoyed the weekend and were very happy during their time at the park.
Had two weeks here and the weather was good but pitched the awning on bare mud. Would be a good idea to have gravel for the awning area bearing in mind the pitches are serviced with drains and water (which was nice). Pitches were on the small side with no real room for the kids to play near the van. Previous comments about parking on the roadway, well I hated it as this created a single track road effect down the middle with cars parked nose to tail on both sides. Saw a couple of close misses with kids coming out from behind parked cars.
Due to the lack of playing space some kids resorted to weaving in and out of the parked cars and roadway resulting in minor damage to our outfit!
The main facilities were 3/4 of a mile from our pitch started walking on week one but ended up using the car by week 2 as the 3 year was finding it tuff 2-3 times a day.
We sat out a few evenings and can only describe it as like sitting in the central reservation of the M25, the traffic noise is bad. I do not know if this was made worse by a westerly wind for all our stay but it even disturbed you in the van.
Toilets and showers were ok, not the cleanest by any stretch but water was always hot.
Facilities are good with brilliant swimming pools and a beach close by. The shop is well stocked and the restaurant on site is ok.
Stayed with friends on this site, but shan't go back. Found the pitches too close together and too near the main road. We were a long walk from the entertainment and the family bar we went in to was crowded, took us ages to get served, it wasn't at all clean and they seemed ridiculously short staffed and what staff were there didn't seem to have a clue!
One night we were woken by some noisy holiday makers, tried to get in touch with someone on the numbers given to us on check in but couldn't no reply or just answer phone what do you do in an emergency?
Next day, when we were leaving, I complained to a member of management and he was extremely rude, offered no explanation for us not being able to contact anyone and didn't seem a bit interested.
We have stayed on several other Haven sites and had good holidays but this one was awful.
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Common Questions
Is Primrose Valley Holiday Park ( Haven Holidays) child friendly? YES, it accepts children & has a playground View all facilities
Does Primrose Valley Holiday Park ( Haven Holidays) have a swimming pool? YES, there is a pool on site View all facilities
Where is the nearest shop to Primrose Valley Holiday Park ( Haven Holidays)? There is a shop on site View all facilities
Is Primrose Valley Holiday Park ( Haven Holidays) dog friendly? YES View all facilities
A day of all things motorhome and campervan. The show is held both in the main indoor arena and across the grounds. Catering, hot drinks and food options are available. Easy access to the site and free parking included. Win one of five pairs of day tickets
All reviews and comments are the personal opinion of the review author only , and as such do not represent the view of the UK Camp Site.co.uk.
The facilities shown on this website are a guide only, and you should check with the campsite direct before making any booking. The UKCampsite.co.uk will not be held responsible for any errors or omissions
No Tents 
Caravan Pitches 
Motorhome Pitches 
Small Campervans 
No Glamping Units 
Holiday Homes for Hire 
Holiday Homes for Sale 
No Seasonal Pitches 
Electric Hookups 
No Hardstandings 
No Fully Serviced Pitches 
Families Welcome 
Not Members Only 
No Rallies 
Not Naturist Site 
Dogs Welcome 
No Dogs Allowed 
Groups Welcome 
Toilet Facilities 
Hot Showers 
No Washing Up Area 
No Bathroom 
No Baby Changing 
Laundry On Site 
Drinking Water 
Disabled Friendly 
No Chemical Disposal 
No Battery Charging 
No Gas Exchange 
No Recycling Facilities 
No Kitchen Facilities 
No Freezer / Fridge 
No Motorhome Point 
No Wifi Access 
Shop On Site 
Bar On Site 
Restaurant or Cafe or Takeaway On Site 
Kids Playground 
No TV Room 
Games Room 
Evening Entertainment 
Fishing On Site 
No Wild Swimming 
Indoor Pool On Site 
Outdoor Pool On Site 
No Horse Riding 
No Cycle Hire 
Golf On Site 
Tennis On Site 
No Beach 
Watersports On Site 
No Boat Launch 
No Sea Views 
Not Working Farm 
No Campfires Allowed 
No Waterside Pitches 
Public Transport 
No Dog Walk 
Stayed at Primrose Valley touring caravan site within the haven complex at primrose. Date June 2011. Arrived and found reception shut ! Note on door to ring main office in the static area. Told which pitch number - went to it and found a caravan already on it . Picked one we liked and had to ring back to tell them all on the phone. Pitches are hardstanding for the caravan but the awning area is grass, which was actually damp muddy grass, this was when it was hot and fine weather. We put down our awning floor and water was pushed through, I had to purchase a second floor sheet to prevent this
