Reviews of Mill Farm Leisure Camping And Caravanning Site

Management response: This is a spiteful review and not a reflection of what most my campers say.

The real problem was the objection to the charge per person for swimming; if the parents have 5 kids then it’s not going to be cheap. My business and therefore other campers who pay their fair share are not going to discount for the amount of kids in one family – sorry that’s life.

Yes, we have quite a few toilets and showers (all separate units on different hot waters tanks), it is not case that all units suddenly don’t have hot water – So this is NOT TRUE.

To say ‘And not all Toilets had soaps ‘ is a misrepresentation; Maybe, one of the toilets had run out of soap, which normally gets checked every day by the cleaner.

Management response: I’m disappointed with this review as I thought I was helping and an old retired couple be next to their family who were camping in a tent.

Clearly the old couple were not going to do tenting so I offered an older touring caravan for them to hire for £20 a night, next to the tent. I would say this was very good value – they said ‘adequate’?

Despite explaining how a touring caravan and cassette toilet works ‘if you don’t close cassette it smells & attract flies’.

Our other Caravan statics for hire with large better toilet and showers cost more than £20 a night to hire and on hindsight they should have been advised to hire those if their budget could stretch?

Of course during these Covid times we are getting new camping novices who have previously done the cheap good value foreign holidays (we don’t compare to 4*package hotels) and I suspect those holidays will be more expensive & less safe in future.

Regards Ray Ellis

Management response: I can please 99% of the people 99% of the time, but this is the review from the sad 1% - I know exactly who this was as they were an older new couple (recently divorced) in a tent for the first time.

Their budget was for a tent but expecting a 5* hotel – again, sad.

To clarify some of the moans from which I deem to be a malicious review.

25 meters from our main gates is the Poachers Pocket Pub & Restaurant - OK we not technically not on our 26 acre site!

New photo’s uploaded of the Swimming pool - this is not padding pool (but not an Olympic pool either)!

LOL – There are no hair dryers or power points in the showers/toilet (these people are getting confused with a 5* hotel), however, I would recommend if they every go camping again spent a few £ on an electric pitch and bring they own hair dryer!

Please note, I will not pander to the 1% and give discounts in fear of a bad review, we mainly have nice regular guests that we know by first name – so we weed out ‘Riff-Raff’ and we are not a commercial site ‘free for anyone’ to come and look around – CCTV at entrance for 99% security.

Regards Ray

Management response: For May/June 2019 the site has limited toilets / Showers as major refurbishment is underway and due for completion for start of July.

This reviewer commented upon the facilities undergoing works, we only had 3 campers on site and there was another 2 toilets/showers in operation.

Unfortunately, this was unlucky with the really bad wet weather and clearly not happy, not helped by getting 'soggy feet' from the grass which to be fair was longer than normal as it's difficult to cut grass in the rain!

The grass is now cut like a bowling green & newly tiled toilets/showers - New photos will be added.

Regards Ray 'Owner'